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Been made redundant and now this! Please help.


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6 replies to this topic

#1 Rimbo

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Posted 20 January 2009 - 07:29 PM

Hi, I'm after someones urgent help and a friend told me this was the place to go.

Recently my laptop was infected, I presume, with a virus/spyware type thing. I've cleaned it all out a number of times using Spydoctor, Spybot, Adaware, AVG and anything else I can get my hands on, but I'm still having a big problem. My home page is Google and yet it shows an old version of it. When you type something into the search engine it give results, yet when you click on the results it fires you off to a dodgy site. The same thing appears to happen with any other search engine, plus it happens using Firefox as well. I'm up to date on service packs I think and I've really run out of ideas, plus am a bit desperate as I'm using this machine to try and get a job, having just been made redundant - violins please ;-)

I'm not exactly a computer whizz, but can get by, so any help from anyone out there would be truly appreciated.

Thanks

Rimbo

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#2 garmanma

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Posted 20 January 2009 - 08:10 PM

This Google redirect is becoming a pain
Be sure to disable Spybot's Teatimer function
--------------------------------

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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#3 Rimbo

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Posted 21 January 2009 - 05:26 AM

Hi Garmanma (Mark?)

Many thanks for your quick response and assistance, much appreciated. Apologies for my delay, but I think we're on different timezones (I'm in the UK).

Right then, I've downloaded and run the Malwarebyte software and run as requested. Please find below the results from the scan:-

------------------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.33
Database version: 1673
Windows 5.1.2600 Service Pack 3

21/01/2009 10:16:55
mbam-log-2009-01-21 (10-16-55).txt

Scan type: Quick Scan
Objects scanned: 54076
Time elapsed: 3 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\totalvid (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\msqpdxdbqvrgrr.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\msqpdxssrpdwkm.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\msqpdxvpetilrl.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Emily\Cookies\hixe.exe (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSfxmp.dll (Rootkit.Agent) -> Quarantined and deleted successfully.

------------------------------------------------------------------------------------------------

I've just restarted the laptop and its completed the removal of the above. Just opened up the IE and Firefox browsers and low and behold, all is well!!! Thank you kind sir, you really are a life saver - I can finally start using it again to hopefully sort out some work! If ever you're in the South of England look me up and there'll be a beer waiting.

I guess the only question I've got is how come none of the other Malware products picked up the trojans and hijacks etc?

Anyways, thanks again for all you help and take care.

Cheers

Shaun - a very happy one!

#4 Rimbo

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Posted 21 January 2009 - 01:17 PM

Hi again

Actually, whilst we're on the subject, I don't suppose you know what the issue below is (attached screen shot)? It's been coming up for a while now and as far as I know I've never had Norton Antivirus/Worm! I've never clicked on it for obvious reasons, but the only problem is that it slows down the start up dramatically. However once its up and running, it doesn't seem to do anything and the bubble goes away almost instantly.

Posted Image

Any assistance or comment would be gratefully received.

Thanks

Shaun

#5 garmanma

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Posted 21 January 2009 - 03:54 PM

You're still infeced. Mbam got some but not all. Like I said, this redirect is a pain. It continuously morphs. It can take more than what we can do on this particular sub-forum, but I'm not ready to give up yet. It may take a few different scanners
First:

Please reboot the computer
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan
After scan click Remove Selected, Post new scan log for review

Then:
ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now SAS,may need an hour
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Edited by garmanma, 21 January 2009 - 03:56 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 Rimbo

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Posted 22 January 2009 - 06:47 AM

Hi again

Did the deeper scan and it found four more little swines, so cleaned those and pasted the report below:

---------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.33
Database version: 1673
Windows 5.1.2600 Service Pack 3

21/01/2009 21:52:40
mbam-log-2009-01-21 (21-52-40).txt

Scan type: Full Scan (C:\|E:\|)
Objects scanned: 109005
Time elapsed: 42 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\RECYCLER\S-1-5-21-4269152573-3429522194-3235188261-500\Dc1\bar\1.bin\A2HIGHIN.EXE (Trojan.Agent) -> Quarantined and deleted successfully.
C:\RECYCLER\S-1-5-21-4269152573-3429522194-3235188261-500\Dc1\bar\1.bin\A2PLUGIN.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\RECYCLER\S-1-5-21-4269152573-3429522194-3235188261-500\Dc1\bar\1.bin\ASKSBAR.DLL (Adware.AskSBAR) -> Quarantined and deleted successfully.
C:\RECYCLER\S-1-5-21-4269152573-3429522194-3235188261-500\Dc1\bar\1.bin\NPASKSBR.DLL (Trojan.Agent) -> Quarantined and deleted successfully.

-------------------------------------------------------------------

I've now run the ATF Cleaner and have also run the SuperAntiSpyware tool (hence the delay it took some time to run through) and it found some stuff as well, please see log pasted below:-

--------------------------------------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/22/2009 at 01:16 AM

Application Version : 4.25.1012

Core Rules Database Version : 3716
Trace Rules Database Version: 1690

Scan type : Complete Scan
Total Scan Time : 03:10:20

Memory items scanned : 246
Memory threats detected : 0
Registry items scanned : 5087
Registry threats detected : 8
File items scanned : 54127
File threats detected : 1

Rogue.Component/Trace
HKLM\Software\Classes\MSQPDXVX
HKLM\Software\Classes\MSQPDXVX#msqpdxrun
HKLM\Software\Classes\MSQPDXVX#msqpdxpff
HKLM\Software\Classes\MSQPDXVX#msqpdxaff
HKLM\Software\Classes\MSQPDXVX#msqpdxinfo
HKLM\Software\Classes\MSQPDXVX#msqpdxid
HKLM\Software\Classes\MSQPDXVX#msqpdxsrv
HKLM\Software\Classes\MSQPDXVX#msqpdxpos

Rootkit.TDSServ-Trace
C:\WINDOWS\SYSTEM32\TDSSOSVD.DAT

------------------------------------------------------------------

I've since rebooted and it still seems to be coming up at startup?

Cheers

Shaun

#7 garmanma

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Posted 22 January 2009 - 04:56 PM

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/


Please print out and follow these instructions: "How to use SDFix". <- for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • Please be patient as the scan may take up to 20 minutes to complete.
  • When the process is complete, the SDFix report log will open in Notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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