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no icons or taskbar


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3 replies to this topic

#1 akhockeyfan

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Posted 20 January 2009 - 06:32 PM

I rebooted my computer yesterday and now it wonít load any desktop icons or the taskbar, all I get is the wallpaper. I am able to get to files and the internet thru the Task Manager>browse option. AVG free (ver 7.5) removed Trojan horse Sheur2.LBH which I think I unknowingly infected my computer thru a jump drive.
Iíve run a virus scan again but it says ďno threats foundĒ
Iím the only account on the computer as an administrator with password protected; guest account is disabled.
Iíve tried safe mode and system restore with the same resultÖ.no icons or taskbar.

The computer is a Dell Inspiron 1100 laptop with Win XP Home with SP2 or 3; Windows Firewall; AVG free 7.5 (updated daily); Firefox browser

Curiously, the processes within task manger mainly show LOCAL SERVICE and SYSTEM. The only OWNER is task manager. For a total of 11 usually Iím running 21-22


thanks in advance :thumbsup:

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#2 garmanma

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Posted 20 January 2009 - 08:25 PM

Download Mbam using Safemode w/networking, if you must. You can also download to another computer and use a thumb drive or burn it to a CD
If you use Spybod S&D, turn off the Teatimer function
----------------

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

---------------------------------

If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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why won't my laptop work?

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#3 akhockeyfan

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Posted 20 January 2009 - 10:51 PM

Thanks for the help garmanma.

ok, I followed the steps you outlined and the log from mbam is pasted below. It went smoothly, no hassles whatsoever, but one thing wasn't quite clear. I did the scan in safe mode should've I done it in normal mode.

mbam log:


Malwarebytes' Anti-Malware 1.33
Database version: 1673
Windows 5.1.2600 Service Pack 3

1/20/2009 6:39:34 PM
mbam-log-2009-01-20 (18-39-34).txt

Scan type: Quick Scan
Objects scanned: 67959
Time elapsed: 16 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Explorer.exe (Security.Hijack) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Microsoft Common (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
(No malicious items detected)

#4 garmanma

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Posted 21 January 2009 - 03:44 PM

In normal mode:


Please reboot the computer
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan
After scan click Remove Selected, Post new scan log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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