Posted 20 January 2009 - 04:36 PM
I am having a major issue with my HP OfficeJet 6210. I just recently installed Vista on my Sony Vaio Laptop. I have since decided to reinstall my OfficeJet 6210 so that I can scan my documents and have a printer set up at my home office. I installed the software from the HP Site and did the full install. I received an error that the install had been complete. Once I plugged my all-in-one unit in (through USB Cord Five Feet in Length directly from Printer to Laptop - NOT through a docking station), it said that drivers needed to be downloaded. I did so and they all downloaded except for hte OfficeJet 6210 one which said FAILED.
I have been on chat with HP for two days now and have uninstalled, reinstalled, deleted Registry Keys, completed disk clean up, cleared temporary files, tried scanning through MS Paint (The 'From Scanner or Camera' Option is greyed out), Etc.
I am still getting the same errors:
1. When I click scan, it says "An Error Occurred While Communicating with the Scanning Device. Please ensure the device is connected properly."
2. When I attempt to install the drivers through Plug and Play, it says that it encountered a problem and that 'the required section was not found in the INF'.
HP Support has not been able to figure the issue out and has forwarded me on to a supervisor which is allegedly going to contact me in two to three days. UGH!
If anybody has any thoughts or words of advice, I would really really appreciate it!
Carlie Kathleen McChesney