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Windows Explorer has encounterd and error, and needs to close


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#1 sparrow94

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Posted 20 January 2009 - 03:27 PM

Hi,
i have an acer aspire laptop with windows xp (pro (i think)), and on every start-up, an error message pops up saying that windows explorer has encounterd and error :flowers: , all i have on my screen is my wallpaper, no shortcuts or taskbar, and to open any application/program i have to do ctrl+alt+del and new task.
what can i do to get explorer working again,
if you need any more info on the error message, e-mail me at sparrow_94@XxXxXxXdotxXx
thankyou for your time. :trumpet:
sparrow
:thumbsup:

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#2 hamluis

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Posted 20 January 2009 - 04:23 PM

Hi :thumbsup:.

If you have XP's System Restore enabled, have you tried going back to an earier restore point?

Have you tried running chkdsk /r on the system? You can run that fron the New Task function, using Contro-Alt-Delete. Be sure that there is a space between the k and / or the command will not be interpreted properly.

Additional info: http://support.microsoft.com/kb/822797

For general practice...anytime something like this happens on a system, I would always suggest doing a couple of thorough malware checks. I tend to favor Spybot S&D and SUPERAntiSpyware but those are just two reliable programs that can assist in maintaining a good defense posture on a system.

Louis

#3 sparrow94

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Posted 25 January 2009 - 07:50 AM

Hi :thumbsup:.

If you have XP's System Restore enabled, have you tried going back to an earier restore point?

Have you tried running chkdsk /r on the system? You can run that fron the New Task function, using Contro-Alt-Delete. Be sure that there is a space between the k and / or the command will not be interpreted properly.

Additional info: http://support.microsoft.com/kb/822797

For general practice...anytime something like this happens on a system, I would always suggest doing a couple of thorough malware checks. I tend to favor Spybot S&D and SUPERAntiSpyware but those are just two reliable programs that can assist in maintaining a good defense posture on a system.

Louis



i went on the website, and looked for the adult site links, but found nothing, i am going to try th check disk now...

#4 sparrow94

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Posted 25 January 2009 - 11:00 AM

the chkdsk /r found nothing,,, still have the problem

#5 ceannaire

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Posted 25 January 2009 - 03:23 PM

Hello - have you tried to insert the original xp disk and repair the windows installation? You go to the point where you can format or repair - be careful ensure you hit R for repair when the disk detects the partition your operating system is on.
This will not overwrite your own files or settings - though you will have to go to Microsoft Update to reinstall updates.

Hope this helps - it pulled me out of a hole once.

#6 hamluis

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Posted 25 January 2009 - 05:41 PM

Assuming that you have thoroughly scanned your system for malware and are convinced it's not a malware issue...you could try a repair install, as suggested.

Please try a couple of these free online scanners to see if anything has slipped by your protection:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://www.pandasecurity.com/homeusers/solutions/activescan/
http://us.mcafee.com/root/mfs/default.asp
http://housecall.trendmicro.com
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

http://www.kaspersky.com/virusscanner Scan Only - no removal


If you find that you're infected (or the scan doesn't complete or closes unexpectedly), post in the Am I Infected forum located here: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

How to perform a repair installation of Windows XP if Internet Explorer 7 is installed - http://support.microsoft.com/?kbid=917964

How to Perform a Windows XP Repair Install (Stevens) - http://www.michaelstevenstech.com/XPrepairinstall.htm

Louis




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