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BAD_POOL_CALL, or something (won't boot)

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#1 jebzig


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Posted 20 January 2009 - 03:23 PM

So, I recently had problems with the virtumonde and smitfraud viruses, and kindly asked for help here at bleepingcomputer.com. The original thread can be found [post="http://www.bleepingcomputer.com/forums/t/196361/virtumonde-smitfraud-kill-me-etc/"]here[/post].

After I was helped and the viruses were removed, my computer was completely fine and back to normal. However, two hours later it suddenly crashed and restarted to the following screen:

"Windows XP could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM

You can attempt to repair this file by starting Windows Setup using the original Setup CD-ROM.
Select 'r' at the first screen to start repair."

I restarted the computer and loaded the recovery console. This appeared:

1: H:\MiniNT

I pressed 2 and hit enter. The screen turned blue and said "BAD_POOL_CALL". I have no idea what this means. I haven't done anything to my computer except eliminate the viruses as directed in the thread I posted (using ComboFix and little else). Could this be a RAM issue, or maybe something happen to the registry?

I'm sitting on a mountain of problems and I just want to get this computer fixed; it's driving me crazy! I'd appreciate any help. A quick note: I do not have a backup of my harddrive, so if there's anything way I can do so on an unbootable computer or do anything to fix this while avoiding data loss, that'd be great. I realize there's always a risk, just saying. Thank you!

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#2 enos


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Posted 20 January 2009 - 08:38 PM

This does not sound like it is hardware related, if it were me I would recover my data using a bootable CD. Once your data is recovered and backed up I would format the hard drive and reinstall the operating system. Others may have better solutions but that is what I would do.

#3 jebzig

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Posted 21 January 2009 - 01:38 PM

It's got to be a hardware issue, right? I mean, that's what everyone's been telling me.

Or do you think it has to do with the registry?

#4 hamluis



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Posted 21 January 2009 - 02:52 PM

MS seems to believe that it's a corrupted/damaged registry: http://support.microsoft.com/kb/307545


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