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Getting out of Safe Mode/checking if Windows is installed properly


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#1 whatdoesthisbuttondo

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Posted 20 January 2009 - 11:04 AM

Hi,

I was trying to install Norton 360, but I got a message saying that it couldn't successfully install the components for setup, and linked me to their tech support page, which gave me a link to install Microsoft Visual C++ 2005 SP1 Redistributable Package (x 86). Tried to install it, and got this message:

"The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows installer is not correctly installed."

How check if my Installer is installed properly? How do I get out of safe mode?

My computer: Dell Opti-Plex GX260, running Windows XP Home Edition SP2.

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#2 dc3

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Posted 20 January 2009 - 12:08 PM

In Safe mode the graphics uses native drivers for the graphics which usually mean that the icons are larger than normal and look grainy. The real give away though is that the background behind the icons is black. If your desktop appears normal with its normal background then you aren't in Safe Mode. I suspect that you aren't running in Safe Mode, you would have noticed the difference.

Microsoft suggest the following as potential causes of this problem.

This issue may occur when both the following conditions are true:

* You are using Windows XP in Normal mode.
* The Windows Installer Service that is included with Windows XP is unregistered or damaged.


Microsoft goes on to suggest a resolution for this, I would suggest that you copy this and print it so that you have the instruction to work from as you go through the process. The link below will take you to this site.

http://support.microsoft.com/kb/315353

This procedure will make changes in the registry, for this reason you should back up the registry before making any changes.

Backing up the Registry with ERUNT

Backup Your Registry with ERUNT
  • Please use the following link and scroll down to ERUNT and download it.
    http://aumha.org/freeware/freeware.php
  • For version with the Installer:
    Use the setup program to install ERUNT on your computer
  • For the zipped version:
    Unzip all the files into a folder of your choice.
Click Erunt.exe to backup your registry to the folder of your choice.

Note: to restore your registry, go to the folder and start ERUNT.exe

If you have any question or need help with this please don't hesitate to ask.

Edited by dc3, 20 January 2009 - 12:11 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 whatdoesthisbuttondo

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Posted 20 January 2009 - 08:03 PM

The commands I tried didn't do anything.

#4 I.T. Works

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Posted 20 January 2009 - 08:18 PM

I think the next best thing to try is to either 1) Perform a repair install of XP with an original XP cd or 2) Reinstall or upgrade to the latest Service Pack. If you have SP2, go to SP3. If you have SP3, download and reinstall it and try again. I've had this problem before and it was related to a permissions problem but I would like you to try these couple of things before we get into that.
-Nelson

#5 whatdoesthisbuttondo

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Posted 21 January 2009 - 05:12 PM

I've decided to go ahead and get a new computer, rather than risk installing SP3 or the hassle of reinstalling SP2.

Thanks anyway, everyone.




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