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Combofix stuck at "preparing Log Report" screen


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#1 Jaruotsa

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Posted 20 January 2009 - 08:31 AM

Hi There,

I have the same problem as zigzag8336 (Window update redirects to Google) and I followed instructions given to zigzag by sundavis.

All went well until the combofix got stuck to the "preparing Log Report" screen.
I did install the windows recovery console as requested by Combofix.

Am I totally screwed here or is there still hope for getting my PC back in order.

I'm running XP with SP2 installed.

Please help if you can.

Thanks.

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#2 boopme

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Posted 20 January 2009 - 12:37 PM

Well let's hope the Blue text at the top of this page didn't happen..

Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 Jaruotsa

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Posted 20 January 2009 - 02:36 PM

Well, the thing is that the whole PC is stuck. I can get ctrl-alt-del to work and can see the processes that are running but that's about it. So I can't down load anything before I get rid of the log screen.

So, how can I continue here to be able to use your instructions, without doing any more damage ?

#4 boopme

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Posted 20 January 2009 - 03:18 PM

I am looking for an answer here...be back
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Jaruotsa

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Posted 20 January 2009 - 03:21 PM

OK, Thank you,
I appreciate all the help you can give me.

BTW, I right clicked on the log screen and tried to close it that way but no luck.

Edited by Jaruotsa, 20 January 2009 - 03:45 PM.


#6 boopme

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Posted 20 January 2009 - 03:46 PM

Run checkdisk from Recovery Console

Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

Note:Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.

When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

Note:If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.

When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
At the Recovery Console command prompt, type the following then press Enter:

chkdsk /r ...there is a space after k

Allow this to run UNDISTURBED until completed (45 min or so)

Report any errors
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Jaruotsa

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Posted 20 January 2009 - 03:57 PM

Can I just hit the reset button since it wont shut down from the task manager ?

#8 boopme

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Posted 20 January 2009 - 04:12 PM

Try shutting down first from the Task manager if possible. if not then do so.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Jaruotsa

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Posted 20 January 2009 - 04:40 PM

I can't get this to boot up from the CD. It boots up to windows like there were nothing wrong with it.
I have 2 user accounts in my PC and I didn't go past the selection, I have been restarting the whole time trying to get it to boot from the CD.

How can I get this to boot form the CD now ?

#10 extremeboy

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Posted 20 January 2009 - 04:56 PM

Hello.

First make sure if your BIOS is set to load CD/DVD's once your computer boots.

First try boopme's idea on running checkdisk, if that doesn't work we will do a ERUNT restore because if you ran Combofix, it should of created a registry backup..

That is why we tell others not to run Combofix without supervision, it can cause disastrous problems and sometimes make your computer not boot up..

Please do the following to boot from the CD.

Some machines will automatically attempt boot from the CD if a CD is inserted, if that is the case, please skip the instructions below... but in your case I don't think it's already set like that.

How to Configure the system to boot from CD/DVD

Let's Configure the system to boot from the CD if it's not already set like that..
  • Please reboot your machine or turn it on (Without the CD)
  • As soon as the BIOS is loaded begin tapping tapping the F2 or F12 or perhaps F9, F10 or F11 (try all of them if unsure, starting with F2)
  • Different Machines have different keys.
  • This will bring up the configuration options, please use your arrow keys to go to the Boot Tab.
  • In the Boot tab, there should be instructions on your right-hand side on how to move your CD/DVD as First Priority.
    Meaning CD/DVD is in the beginning.

    Eg:
    CD/DVD <-First
    xxxxxx
    xxxxxx
    xxxxxx

    xxxx represents other drives that are loaded. There are many different ones so I won't list them all..
  • After you have moved CD/DVD at the top, please make sure you SAVE AND EXIT <- Important
    To find out what to press to save and exit look at the bottom of the screen to see which key to press to Save and Exit.
  • Now it will exit out the Configuration settings.
Please reboot your computer or turn it off and then turn it on to access the Recovery Console and continue to follow Boopme's instructions.

Note: If it's already set like that, simply exit and reboot your computer with the Windows XP CD in it, and follow the next set of instruction on using checkdisk as described by boopme.

Tell me how it goes.

With Regards,
Extremeboy

Edited by extremeboy, 20 January 2009 - 04:58 PM.

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#11 Jaruotsa

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Posted 20 January 2009 - 08:10 PM

Chkdsk run and,

"Found and fixed on or more errors in the volume"

No unfixed errors.

What will I do next ?

#12 extremeboy

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Posted 20 January 2009 - 08:18 PM

Hello.

So... How is your computer now? Can you still access normal mode properly or is the problem you still have exist?
If not we probably need to restore the ERUNT backup.. Tell me the situation of your computer right now.

With Regards,
Extremeboy
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#13 Jaruotsa

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Posted 21 January 2009 - 03:23 AM

Everything seems to work OK now. I can access Microsoft update and can also download from there.
So I guess only the logfile compilation or something like that went wrong only on the Combofix run.

So thank you all for your help.

Next time I ran into a problem I'm sure to first contact here before start doing things on my own.

EDIT:
Well, I run Easycleaner to remove all duplicates and then things got wacky again. I found thousands of duplicates and of course I chose to delete all.

First I got following message box from Windows file protection, when deleting those duplicates:
"Files that are required for Windows to run properly have been replaced by unrecognized version. To maintain system stability, windows must restore these original versions of these files"

Then was next box "Insert your win XP prof SP2 CD now" that had buttons RETRY, More info and CANCEL - I chose cancel.

Now ctrl - alt -del doesn't work. And if I go start run and try to run regedit I get "windows can't fin regedit, make sure you typed name correctly ..."
If I run like config it works OK

I have not booted the PC after this duplicate cleaning
I have used easycleaner before and it has worked fine for me.

So I still would need help here

Edited by Jaruotsa, 21 January 2009 - 06:38 AM.


#14 extremeboy

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Posted 21 January 2009 - 04:23 PM

Hello.

Stop! Let's warn you about these registry cleaners...

Registry Cleaner(s) Warning
The following is referring to Easycleaner

Please be aware that Bleeping Computer staff do not recommend the usage of registry cleaners/tools due to the following facts:
  • Registry tools can cause irreparable damage to your Operating System. This could include making your computer inoperatable.
  • These programs generally only delete "orphaned" or "dead" entries. This merely removes entries that point to files that no longer exist on your computer. Registry entries do not take up a significant amount of hardrive space. The program itself (and its own registry entries) likely occupy relatively more space.
  • The amount of improvement in performance you gain is minimal.
This is done, assuming that the major audience here at this board may be inexperienced users and thus a suggested safeguard from our side.
If you feel that your have sufficient knowledge to use such tools safely, then you are welcome to keep them.

This is what seemed to happen from what you have described.. When you get a warning from your windows file system protector that means something has been modified or changed including, system files removed, registry keys removed or just modified system files.

Before we proceed I would like you not to use this program again, until we are finished. If you wish to keep it do not use it until we are done.

It seems that some system files/registry were damaged. I would advise you to follow Usasma's excellent tutorial on using SFC /Scannow to repair system files.

http://www.bleepingcomputer.com/forums/t/43051/how-to-use-sfcexe-to-repair-system-files/

See if that will help.

With Regards,
Extremeboy
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#15 Jaruotsa

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Posted 21 January 2009 - 04:50 PM

I found over 20 i386 folders from my PC so I have no clue which one is the right.

However, I have the Window XP installation CD and there is a i386 folder which I would think would be the right one. Could I copy that to my PC's root ?

BTW: would it help that since I still have all the deleted files in the recycle bin I just hit restore and the files would go back to it's original place ???

Nevermind I misudestood the instruction at first no I'm on it.

Let see how this turns out.

Edited by Jaruotsa, 21 January 2009 - 05:54 PM.





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