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Trojan removal help needed


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#1 ztnolc

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Posted 19 January 2009 - 09:49 PM

Hi,

My name is Gary and it's my first post. I have been infected by some trojans. I read the instructions re: posting problems and attempted to backup my files ( that failed ) and create a log ( that failed as well ). So let me give a brief history. I guess I got some spyware/malware/virus/trojans a couple of days ago. AVG Anti-virus did not detect. Neither did Ad-Aware. An updated Spybot found and removed some but not all. I also had Virumonde and Smitfraud. I think I was able to eliminate those. I ran XoftSpy SE, which detected the Conhook trojan and Tiny AIA trojan. XoftSpy SE says it deletes them but it does not. They're still there. I also ran AntiVirPE Premium which could not eliminate these trojans. I tried to revert to an earlier time with System Restore but the only usable restore points where after the infection. So I guess I need to post a log and the log creator made a log in the notebook as stated. But the dds.scr said it's a screensaver and I cannot upload this to this forum. Plus, the notebook log was encrypted and I don't know how to change that. I guess this is where I scream " Bleeping Computers!" :thumbsup: Support from Xoft SE says they will examine the log I sent them and get back to me. Who knows if and when? Any help would be greatly appreciated. Thank you.

Edited by Orange Blossom, 19 January 2009 - 10:44 PM.
Move from HiJack This forum to Am I Infected as there are no logs. ~ OB


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#2 rigel

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Posted 20 January 2009 - 05:57 AM

Hi and welcome to BleepingComputer :thumbsup:

Let's start here:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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