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"--- has encountered a problem and needs to close"


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#1 Tengumaster89

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Posted 19 January 2009 - 07:23 PM

Hi everyone,

First time posting here. Whenever I try to open a browser (IE, Mozilla, Opera) I get a response entitled "___ has encountered a problem and needs to close." Not entirely sure what the cause of it is, and I can't seem to find and common trait about the sites I am on when the browser crashes. Some have suggested it could be my memory but that seems sufficicent and hasn't had any problems in the past. I ran RegCure to fix my registry errors but that did not seem to fix my problem. Any suggestions? Thank you so much.

-Justin

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#2 I.T. Works

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Posted 19 January 2009 - 07:55 PM

Have you tried uninstalling and then reinstalling any of the browsers? Sometimes that fixes corrupted dll files and such.
-Nelson

#3 Tengumaster89

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Posted 19 January 2009 - 07:59 PM

I did do a clean reinstall of mozilla. I never even used opera until this problem arose, and I decided to try it as an alternative to dealing with a crashing mozilla but it had the same problem. So it seems it can't be the browser.

#4 I.T. Works

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Posted 19 January 2009 - 09:27 PM

The easiest place to start is by doing a System Restore to before the problem started. You'll find that in the System Tools under Accessories. I would also do a virus scan just to be sure you're clean. If both of those don't work, click on the start button and then run and type "sfc /scannow" with a space between the c and / and hit Enter. You'll need your Windows cd if it finds any files that need to be replaced. Good luck.
-Nelson




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