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I've got problems and I already started fishing


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#1 Tony Clifton

Tony Clifton

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Posted 19 January 2009 - 06:03 PM

Buddy used my computer laptop for about 20 minutes yesterday and when he was finished my computer crashed. I already ran a hijack this log and then used that other DDS program after. As stated in the title I began the process before finding this program.

Not really sure what to do or what to post. I have logs from both programs.

A little background: He downloaded two song that his engineer had recorded. This was not pirated music these were actually his tracks. Anyhow as the second track played the music began to skip and my screen went black. It stayed black for about 15 minutes before I manually shut things down. I rebooted and got a message that changes may have been made to the windows drivers or something else and windows cannot start. Then I did some file extraction or retrieval and it rebooted on its own and started up. After I started it up I saved all important files to my external hard drive and ran an AVG scan which found nothing. Then about 6 hours later it shut down on it's own again and would only make it to my windows log-in screen. After I put the password in it would just hang for about 15 minutes then go black.

Today I fired it up in safe mode and ran hijack this another program that found nothing but some non threatening spyware, allegedly. I have logs from hijack this and those DDS files which were saved on a noted pad. As I type now my windows keep freezing up I went into task manager and one of the things I noticed is System Idle Process SYSTEM (CPU) 98 (memory) 24K (description) Percentage....

I'm not really computer illiterate either. I never get viruses and am not even sure this is one but things are going nutty. I feel like I'm racing against the clock here for some reason.

What should I do next? All help would be appreciated.

TIA

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#2 rigel

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Posted 19 January 2009 - 07:31 PM

This could be two things...

How is the laptop running? Are the cooling fans working - does the laptop feel hot?

Let's see if we can get a Malwarebytes log. HJT logs are not allowed in this forum.

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

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