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Hard drive or infected computer?


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#1 coachbob

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Posted 19 January 2009 - 04:29 PM

Hi everyone! Here's my status........

A week or so ago I started having some issues with my computer. Mostly chkdsk would run at every startup, find and fix some indexing problems, and then finally start up. The bad part is that over the last few days Word does not come up nor does AOL. Chkdsk does not seem to run at startup now, but the other isuues remain. I should also say that this computer is older (a Cadillac in its day, a Cobalt today)....which makes me wonder if it is the hard drive.

Things I have done......already run defrag, have burned off all my pictures, word docs, etc. I also downloaded something called Seatools for windows and ran it against my c drive. (A Maxtor 5T040H4). I did get some failures when it ran, but I've also found posting that the tool is somewhat unreliable.

So, at this point I'm stuck........is it a virus making everything run slowly and make Word and AOL unusable or is it my hard drive?? Let me know what I should do next......

Thanks for your help!!
Coach Bob

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#2 boopme

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Posted 19 January 2009 - 04:41 PM

Hi coach. Well let's run a malware scan.and see what that says. Then we'll move you to a different forum if needed.

Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 coachbob

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Posted 19 January 2009 - 06:03 PM

Thanks for answering so quickly. I downloaded Mailware and did what you asked. Shown
below is the logfile generated:

Malwarebytes' Anti-Malware 1.33
Database version: 1668
Windows 5.1.2600 Service Pack 2

1/19/2009 5:59:39 PM
mbam-log-2009-01-19 (17-59-39).txt

Scan type: Quick Scan
Objects scanned: 89524
Time elapsed: 1 hour(s), 6 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{8e4881ac-49e2-4761-9542-7e40c73cfb96} (Adware.ISM) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{8f9e2be3-766d-4831-bb0e-766d5b819995} (Adware.ISM) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\kernelexe (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Dot1XCfg (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Temporary (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\Dot1XCfg (Trojan.Downloader) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\PSof1.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#4 boopme

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Posted 19 January 2009 - 08:26 PM

Ok looks there is some malware Since I see a downlooader let's see if it was bearing gifts.
First run ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Now run SAS from your reular user account:
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

NOW MBam:
Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 coachbob

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Posted 20 January 2009 - 10:15 PM

Sorry it took so long to respond back, but as my name says I am a coach and we had
a game tonight.

Ran everything you asked and here are the two logs you asked for:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/20/2009 at 01:17 AM

Application Version : 4.25.1012

Core Rules Database Version : 3717
Trace Rules Database Version: 1691

Scan type : Complete Scan
Total Scan Time : 03:42:48

Memory items scanned : 209
Memory threats detected : 0
Registry items scanned : 5360
Registry threats detected : 0
File items scanned : 62159
File threats detected : 0




Malwarebytes' Anti-Malware 1.33
Database version: 1668
Windows 5.1.2600 Service Pack 2

1/20/2009 10:03:07 PM
mbam-log-2009-01-20 (22-03-06).txt

Scan type: Quick Scan
Objects scanned: 62426
Time elapsed: 33 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Thanks,
Coach Bob

#6 boopme

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Posted 20 January 2009 - 10:39 PM

This looks pretty good any more symtoms or issues there?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 coachbob

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Posted 21 January 2009 - 07:14 AM

Still issues connecting to AOL and Word, neither wants to work. In fact, the
W icon for Word is gone (basically there without the normal picture). When
my computer rebooted during the scans, I did notice a message during bootup
that said something about EIDE (not sure if I have that right) but it flew by too
quickly to read it. Is there a way I can see exactly what it said?

If this ends up being a hard drive issue, is it difficult to put in a new one? I'm sure
I can swap out the hardware, but my big concern would be capturing all the system
information. (or would that be a problem if I have a disk problem)?

Thanks,
Coach Bob

#8 boopme

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Posted 21 January 2009 - 02:51 PM

Hi..

Still issues connecting to AOL and Word

Probably 2 different problems as one uses the internet. Both most like had files corrupted by the malware. probably a reinstall of AOL will fix that.
The icon issue...
Ask a new question in the XP forum,ther's a fix but I forgot it.

I did notice a message during bootup

Was this a blue screen? As soon as you see the error message, try pressing the [Pause/Break] key and see if that'll pause the system long enough for you to jot down the error message.

hard drive issue, is it difficult to put in a new one? I'm sure I can swap out the hardware, but my big concern would be capturing all the system
information. (or would that be a problem if I have a disk problem)?

This actually is fairly simple. 4 screws,1 or 2 plugs. You will probably be able to connect the failing drive as a Slave and copy the info off.
How to Change a Hard Drive
How to Install a Second Hard Drive

Once the Icon issue is fixed then...
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 coachbob

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Posted 21 January 2009 - 10:38 PM

Well.......I think I have the answer to my problem. The message I receive at restart
is basically the hard drive is operating outside the manufacturer's specs. it advises me
to backup my files and data, then replace the drive.

I did reload AOL, that is now working fine. I will continue with the icon issue, get that fixed,
and then replace the drive AFTER I set the new restore point as you suggested.

Thanks for the hard drive info. I will read them over and hopefully there is enough info
for me to complete the swap.

Coach Bob

#10 boopme

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Posted 21 January 2009 - 11:19 PM

Hi Bob I meant to say that you will need the Install CD for XP as you have to put the operating system on the New drive. So be sure to have that.
If you look at the 2nd link first you see a quick video . It will give you an idea.

You will also want to look at this. Clean Install Windows XP
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 coachbob

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Posted 23 January 2009 - 08:43 PM

Thanks, I will spend the rest of tonight reading and viewing what you have
given me. So far it seems fairly straightforward.........

Coach Bob

#12 boopme

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Posted 23 January 2009 - 08:46 PM

If you have any more questions on that process just ask in the XP forum and they'll gladly help you along.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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