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where do I start


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#1 clark5

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Posted 19 January 2009 - 03:17 PM

I originally was receiving pop ups and ads as well as my Symantec kept coming up saying that it was disabled. I also received the error 1058 message regarding (I can't even remember now) I downloaded Superantispyware and Malewarebytes and have run them as well as doing the sdfix. I have scanned the logs and it looks like a I had backdoor.tidserv. as well as luwuzeza.dll How do I now that it has not morphed into another program. I think that I am still infected. What should I do. I am on the verge of ...setting my computer back to its original factory settings...but would prefer not to. I have read other posts and have followed the instructions... but I am still concerned that the virus keeps hiding itself in other programs.

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#2 boopme

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Posted 19 January 2009 - 03:48 PM

A pc in this condition is not in a good way..
A backdoor Trojan can allow an attacker to
gain control of the system, log keystrokes, steal passwords, access personal
data, send malevolent outgoing traffic, and close the security warning
messages displayed by some anti-virus and security programs.

I would advise you to disconnect this PC from the Internet, and then go to
a known clean computer and change any passwords or security information held
on the infected computer. In particular, check whatever relates to online
banking financial transactions, shopping, credit cards, or sensitive
personal information. It is also wise to contact your financial institutions
to apprise them of your situation.

We will do our best to clean the computer of any infections seen on the log.
However, because of the nature of this Trojan, I cannot offer a total
guarantee that there are no remnants left in the system, or that the
computer will be trustworthy.

Many security experts believe that once infected with this type of Trojan,
the best course of action is to reformat and reinstall the Operating System.
Making this decision is based on what the computer is used for, and what
information can be accessed from it.

Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

Knowing the above, let us know if you wish to proceed.
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