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Infected with Malware


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#1 MrCool386

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Posted 19 January 2009 - 12:47 PM

Somewhere in my meanderings through the internet, I've managed to pick up a nasty bit of malware, most likely a Trojan. Periodically I get pop-up windows informing me that my computer has been infected with malware and that it is recommended that I update my antivirus/antimalware protection. When I go to close these windows or click "ok", a Firefox window comes up directing me to download Antispyware Knight (which I know is malware). I also get bubbles from the quicklaunch icons on my startbar that produce the same effect when clicked on. Not sure what to do, please help.

DDS (Ver_09-01-18.01) - NTFSx86
Run by JRC3026 at 12:08:11.01 on Mon 01/19/2009
Internet Explorer: 8.0.6001.18241
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.503.18 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\System32\svchost.exe -k Cognizance
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Hewlett-Packard\IAM\bin\asghost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\WINDOWS\vphc710.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\JRC3026\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.hp.com
uInternet Connection Wizard,ShellNext = hxxp://www.hp.com/
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Credential Manager for HP ProtectTools: {df21f1db-80c6-11d3-9483-b03d0ec10000} - c:\program files\hewlett-packard\iam\bin\ItIEAddIn.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [SoundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [WatchDog] c:\program files\intervideo\dvd check\DVDCheck.exe
mRun: [Recguard] c:\windows\sminst\Recguard.exe
mRun: [Reminder] c:\windows\creator\Remind_XP.exe
mRun: [Scheduler] c:\windows\sminst\Scheduler.exe
mRun: [ShStatEXE] "c:\program files\network associates\virusscan\SHSTAT.EXE" /STANDALONE
mRun: [McAfeeUpdaterUI] "c:\program files\network associates\common framework\UpdaterUI.exe" /StartedFromRunKey
mRun: [Network Associates Error Reporting Service] "c:\program files\common files\network associates\talkback\TBMon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [PTHOSTTR] c:\program files\hewlett-packard\hp protecttools security manager\PTHOSTTR.EXE /Start
mRun: [CognizanceTS] rundll32.exe c:\progra~1\hewlet~1\iam\bin\ASTSVCC.dll,RegisterModule
mRun: [phc710] c:\windows\vphc710.exe
mRun: [BrStsWnd] c:\program files\brownie\BrstsWnd.exe Autorun
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [MBBalloon] c:\program files\hotalbummybox\MBBalloon.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [dvd43] c:\program files\dvd43\dvd43_tray.exe
mRun: [Irefewigamew] rundll32.exe "c:\windows\Nfejisuzogerute.dll",e
mRunOnce: [wextract_cleanup0] rundll32.exe c:\windows\system32\advpack.dll,delnoderundll32 "c:\docume~1\jrc3026\locals~1\temp\ixp000.tmp\"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dvdche~1.lnk - c:\program files\intervideo\dvd check\DVDCheck.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\jrc3026\start menu\programs\imvu\Run IMVU.lnk
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Notify: igfxcui - igfxdev.dll
Notify: OneCard - c:\program files\hewlett-packard\iam\bin\ASWLNPkg.dll
AppInit_DLLs: APSHook.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli ASWLNPkg

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jrc3026\applic~1\mozilla\firefox\profiles\lxl0qhav.default\
FF - prefs.js: browser.search.selectedEngine - IMDB
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R0 PzWDM;PzWDM;c:\windows\system32\drivers\PzWDM.sys [2008-11-28 15172]
R1 NaiAvTdi1;NaiAvTdi1;c:\windows\system32\drivers\mvstdi5x.sys [2007-12-21 58464]
R3 GTIPCI21;GTIPCI21;c:\windows\system32\drivers\gtipci21.sys [2007-12-21 88192]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2008-7-23 44800]
R3 NaiAvFilter1;NaiAvFilter1;c:\windows\system32\drivers\naiavf5x.sys [2007-12-21 116864]
R4 ASChannel;Local Communication Channel;c:\windows\system32\svchost.exe -k Cognizance [2006-2-28 14336]
R4 McAfeeFramework;McAfee Framework Service;c:\program files\network associates\common framework\FrameworkService.exe [2007-12-21 98304]
R4 McShield;Network Associates McShield;c:\program files\network associates\virusscan\Mcshield.exe [2006-2-14 221191]
R4 McTaskManager;Network Associates Task Manager;c:\program files\network associates\virusscan\VsTskMgr.exe [2006-6-8 29184]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys --> c:\windows\system32\drivers\avgldx86.sys [?]
S1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys --> c:\windows\system32\drivers\avgmfx86.sys [?]
S1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys --> c:\windows\system32\drivers\avgtdix.sys [?]
S3 phc710;USB PC Camera (SPC710NC);c:\windows\system32\drivers\phc710.sys [2008-7-19 644864]
S4 ASBroker;Logon Session Broker;c:\windows\system32\svchost.exe -k Cognizance [2006-2-28 14336]
S4 avg8emc;AVG Free8 E-mail Scanner; [x]
S4 avg8wd;AVG Free8 WatchDog; [x]
S4 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-7-16 24652]

=============== Created Last 30 ================

2009-01-18 22:43 34,816 a------- c:\windows\9129837.exe
2009-01-18 22:42 255 ---shr-- C:\autorun.inf
2009-01-18 22:42 <DIR> --d----- c:\docume~1\jrc3026\applic~1\cogad
2009-01-18 22:42 16,198 a------- c:\windows\system32\sft.res
2009-01-18 22:42 33,792 a------- c:\windows\system32\sxmg4.dll
2009-01-18 22:42 87,020 a------- c:\windows\system32\drivers\3467dffe.sys
2009-01-18 22:42 41,984 a------- c:\windows\Nfejisuzogerute.dll
2009-01-18 22:42 705 a------- C:\ufwh.exe
2009-01-18 22:42 108,336 a------- c:\windows\system32\mswinsck.ocx
2009-01-18 22:42 41,984 a------- C:\lbcwqu.exe
2009-01-18 22:42 163,840 a------- c:\windows\system32\Updater.exe
2009-01-18 22:42 2 a------- C:\-1999024194
2009-01-18 22:42 15,000 a------- c:\windows\system32\hgfdge4unjdfdg.dll
2009-01-18 22:41 <DIR> --dshr-- C:\resycled
2009-01-18 14:49 18,816 a------- c:\windows\system32\drivers\dvd43llh.sys
2009-01-18 14:49 <DIR> --d----- c:\program files\dvd43
2009-01-18 14:47 87,608 a------- c:\docume~1\jrc3026\applic~1\ezpinst.exe
2009-01-18 14:47 <DIR> --d----- c:\program files\LG Software Innovations
2009-01-12 17:17 <DIR> --d----- c:\docume~1\jrc3026\applic~1\IMVU
2009-01-12 17:16 <DIR> --d----- c:\docume~1\jrc3026\applic~1\IMVUClient
2008-12-25 16:17 <DIR> --d----- c:\docume~1\jrc3026\applic~1\GARMIN
2008-12-25 16:17 <DIR> --d----- C:\Garmin
2008-12-25 16:17 <DIR> --d----- c:\program files\Garmin GPS Plugin

==================== Find3M ====================

2009-01-19 11:45 87,608 a------- c:\docume~1\jrc3026\applic~1\inst.exe
2009-01-19 11:45 47,360 a------- c:\docume~1\jrc3026\applic~1\pcouffin.sys
2009-01-18 16:34 47,360 a------- c:\windows\system32\drivers\pcouffin.sys
2008-12-11 05:57 333,952 a------- c:\windows\system32\drivers\srv.sys
2008-12-07 22:50 27,904 a------- c:\windows\system32\drivers\Ndisprot.sys
2008-12-03 19:53 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2008-12-03 19:53 15,504 a------- c:\windows\system32\drivers\mbam.sys
2008-12-02 00:18 717,296 a------- c:\windows\system32\drivers\sptd.sys
2008-12-02 00:04 94,208 a------- c:\docume~1\jrc3026\applic~1\ezplay.sys
2008-12-01 23:55 94,208 a------- c:\windows\system32\drivers\ezplay.sys
2008-11-28 09:24 15,172 a------- c:\windows\system32\drivers\PzWDM.sys
2008-11-05 00:51 16,425,545 a------- c:\windows\system32\steelers_2008.scr
2008-10-23 07:36 286,720 a------- c:\windows\system32\gdi32.dll
2008-08-12 18:25 0 a------- c:\documents and settings\jrc3026\jagex_runescape_preferences.dat
2008-04-13 19:12 63,494 ---shr-- c:\windows\system32\shdocvw.exe
2008-01-03 15:48 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat

============= FINISH: 12:09:52.46 ===============

Attached Files



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#2 PropagandaPanda

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Posted 29 January 2009 - 05:55 PM

Hello. I am PropagandaPanda (Panda or PP for short), and I will be helping you.

Disable Realtime Protection
Antimalware programs can interfere with ComboFix and other tools we need to run. Please temporarily disable all realtime protections you have enabled. Refer to this page, if you are unsure how.

To disable McAfee:
  • Please navigate to the system tray on the bottom right hand corner and look for a Posted Image sign.
    Right-click it -> chose Exit.
  • A popup will warn that protection will now be disabled. Click on Yes to disable the Antivirus guard.
Download and Run ComboFix
If you have already run ComboFix, delete your copy and download a new one. If the computer in question is unable to download ComboFix, transfer it using a removable media (CDs, flash drive).

Download Combofix by sUBs from any of the links below, and save it to your desktop.
Link 1, Link 2, Link 3
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Double click on ComboFix.exe and follow the prompts. If you are using Windows Vista, right click the icon and select "Run as Administrator". You will not recieve the prompts below if you are not using Windows XP. ComboFix will check to see if you have the Windows Recovery Console installed.
  • If you did not have it installed, you will see the prompt below. Choose YES.
    Posted ImagePosted Image

  • When the Recovery Console has been installed, you will see the prompt below. Choose YES.
    Posted Image
  • When finished, ComboFix will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.

Download and Run Scan with GMER
We will use GMER to scan for rootkits.

Please download GMER.zip to your desktop from any of the links below:
LINK1, LINK2
  • Right click on GMER.zip and select "Extract All".
  • Close all other open programs as there is a slight chance your computer will crash.
  • Double click GMER.exe. Your security programs may detect GMER's driver trying to load. Allow it.
  • You may see a warning saying "GMER has detected rootkit activity". If so, select NO.
  • Leaving the settings at default, click Scan.
  • When the scan is complete, click Save and save the log onto your desktop.
Please include the log in your next reply.

In your next reply include:
-the ComboFix log
-the GMER log
-a new HijackThis or DDS log

Please also tell me of any changes you have made to your computer since you started your topic.

With Regards,
The Panda

#3 MrCool386

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Posted 30 January 2009 - 07:56 PM

Hey Panda, let me start by thanking you and the rest of the HJT team for donating your valuable time and experience. Unfortunately, my computer is doing the same thing with ComboFix and Gmer that it was doing with my other Anti-virus and anti-malware programs (Spybot S&D and Malwarebytes); I double-click the icon, the hourglass shows up, goes away, then nothing happens, the programs won't launch. If you have any idea of what I've managed to get, I'm willing to try a manual repair so that we can get the programs up and running again if you could walk me through it. Thanks again!

#4 PropagandaPanda

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Posted 31 January 2009 - 10:00 AM

Hello.

Please rename ComboFix.exe to ComboFixabc.exe and try again. Try the same with GMER.

If it still won't go, we'll use something else.

With Regards,
The Panda

#5 MrCool386

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Posted 31 January 2009 - 11:48 AM

Hey Panda. ComboFix says "Installation failed" when I renamed it (so we at least got a little farther) and Gmer gives me a series of pop-up notification windows saying that access was denied...what else can we use?

#6 PropagandaPanda

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Posted 31 January 2009 - 12:21 PM

Hello.

what else can we use?

Plenty :thumbup2: .

First, let's create a backup.

Install ERUNT
This tool will create a complete backup of your registry. After every reboot, a new backup is created to ensure we have a safety net after each step. Do not delete these backups until we are finished.

Do not use the NTREGOPT that comes with the installation package.
  • Please download erunt-setup.exe to your desktop.
  • Double click erunt-setup.exe. If you are using Windows Vista, right click the icon and select "Run As Administrator." Follow the prompts and allow ERUNT to be installed with the settings at default. If you do not want a Desktop icon, feel free to uncheck that. When asked if you want to create an ERUNT entry in the startup folder, answer Yes. You can delete the installation file after use.
  • Erunt will open when the installation is finished. Check all items to be backed up in the default location and click OK.
You can find a complete guide to using the program here:
http://www.larshederer.homepage.t-online.de/erunt/erunt.txt

When we are finished with fixing your computer (I will make it clear when we are), you can uninstall ERUNT through Add/Remove Programs. The backups will be stored at C:\WINDOWS\erdnt, and will not be deleted when ERUNT is uninstalled.

Download The Avenger and Run Script
Please download The Avenger by Swandog46 to your Desktop.
  • Click on Avenger.zip to open the file
  • Right click and extract avenger.exe to your desktop
  • Start the Avenger by clicking on its icon on your desktop.
  • Copy all the text contained in the qoute box below to your Clipboard by highlighting it, right clicking and selecting Copy:
    Drivers to delete:
    tdssserv
    tdssserv.sys
  • Click Posted Image to paste the script from the clipboard.
  • Check the Scan for rootkit and Disable rookits automatically boxes.
  • Click the Execute button
  • Answer Yes twice when prompted.
The process is completely automatic. Do not touch your computer until a log file opens.

The Avenger will do the following:
  • It will Restart your computer. (In cases where the code to execute contains "Drivers to Unload", the Avenger will actually restart your system twice.)
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avengerís actions. This log file will be located at C:\avenger.txt (considering your operating drive is C:). Post back with it in your next reply.
Try to run ComboFix and GMER again after.

With Regards,
The Panda

#7 MrCool386

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Posted 31 January 2009 - 01:39 PM

Wow this thing has really got its fangs in...
ERUNT:
"Setup was unable to create the directory "C:\Program Files\ERUNT" Error 5: Access is denied."
"Setup was not completed. Please correct the problem and run Setup again"
The Avenger:
"Error: can't open file 'C:\Program Files\tctahf.txt' (error 5: access is denied)"
"Error: Could not open script file. Aborting execution! (error 6: the handle is invalid.)"
"Error: can't open file 'C:\avenger.txt' (error 5: access is denied.)"
"Error: Could not log error messages to file. (error 6: the handle is invalid)"

#8 PropagandaPanda

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Posted 31 January 2009 - 02:09 PM

Hello.

Let's try that again.

Download ERUNT.zip to your desktop. Extract the contents onto a new folder somewhere (your desktop will do).

Open ERUNT.exe. Click OK. Select all hives to be backed up.

If that works without a problem..

Open the Avenger by Right clicking the Avenger.exe and selecting Run as Administrator. Input the script per my previous post.
--
Tell me how it goes.

With Regards,
The Panda

#9 MrCool386

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Posted 31 January 2009 - 02:16 PM

ERUNT: "Error! Unable to create folder: C:\WINDOWS\ERDNT\1-31-2009"

#10 PropagandaPanda

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Posted 31 January 2009 - 02:24 PM

Hello MrCool386.

Do you have administrator access on this computer?

Click on your Start Menu, then Run. Paste in:
control userpasswords2
Hit OK.

What happens?

With Regards,
The Panda

#11 MrCool386

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Posted 31 January 2009 - 03:23 PM

it says that I don't have administrator rights, but I'm the only account on the computer...it's a laptop that I was forced to purchase through my school, with a 3-year accident replacement plan. I'd take it to the helpdesk at the school, but their answer to everything is to wipe the HardDrive then re-install windows. Could it be something that was set up the last time I had turned it in?

#12 PropagandaPanda

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Posted 31 January 2009 - 06:47 PM

Hello.

The Administrator account is probably hidden.

It should be visible in Safe Mode.

How to Boot into Safe Mode
Print out all intructions to be carried out in Safe Mode, or save them onto your desktop as you will not be able to access the forum where you are recieveing help.

If you are unfimiliar with the boot process, please jot down the boot instructions.
  • Shutdown your computer.
  • Press the power on button.
  • Wait for your computer to beep.
  • After hearing the beep, hit the F8 key repeatedly until you see a selection screen.
  • Use your arrow keys to navigate the highlight to Safe Mode.
  • Hit Enter.
  • You will now be asked to choose your operating system. Again, use the arrow keys to select Microsoft Windows XP, if the highlight was not already on it.
  • Hit Enter.
Your computer will proceed to booting into Safe Mode. During the boot process, you may see random code go past your screen. Simply wait for it to pass. Your computer should boot like usually, except with Safe Mode written in the corners of your screen. Your screen may also appear to be a different size because the video drivers are not loaded properly in Safe Mode.
----
You should see the logon screen. The Administrator account should be an option. Select it.
In that account, click on Start - > Control Panel - > User Accounts
Select the account JRC3026. Select Change the Account type. Select Computer Administrator. Click Change the Account type.

Reboot into your other account in normal mode.

Run ComboFix followed by GMER after disable protection.

With Regards,
The Panda

#13 MrCool386

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Posted 02 February 2009 - 12:41 PM

Hey Panda, thanks for all your help, but unfortunately, my computer took a turn for the worse yesterday...it would go into a blue screen of death 3/5 times I booted, and I was not able to boot into safe mode because the computer told me that the password was incorrect, even though the password worked when booting normally. As a result, I took the computer to the helpdesk at my school today and had the HDD re-formatted and windows re-installed. Thanks for all the help that you gave me, and I'll definitely return here if I'm in need of help in the future.

#14 PropagandaPanda

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Posted 02 February 2009 - 04:28 PM

Glad you got it fixed.

Since this issue appears to be resolved, this topic is now closed.

Everyone else, please begin a new topic.

With Regards,
The Panda




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