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Can Send but Cannot Receive Fax


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#1 rls

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Posted 24 May 2005 - 04:24 PM

Occasionally I have to use my laptop to send and receive Faxes. It used to work find but the past month I get an error message from the fax monitor when trying to receive. The monitor messages shows it trying to receive page 1 and sometimes page 2 but ends prematurely before anything is stored. The error message only says "An error occurred while receiving fax." There is nothing received in the received fax windows.

I have tried sending from my laptop to my office fax machine and everthing is fine. The problem appears to happen only when the laptop is receiving a fax.

I don't know what to check or try to reinstall something.

Can you kindly help?


(Mod edit: moved post to more appropriate forum. jgweed)

Edited by jgweed, 24 May 2005 - 04:26 PM.


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#2 Enthusiast

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Posted 24 May 2005 - 06:13 PM

What fax program are you using?
How do you get the fax? Over the net or directly dialed to a phone number connected to a phone modem on your computer?

Edited by Enthusiast, 24 May 2005 - 07:00 PM.


#3 rls

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Posted 25 May 2005 - 01:28 PM

Enthusiast:

I'm using the Microsoft Fax Console/Fax Monitor which came preinstalled with Windows XP Professional. I don't receive over the InterNet, I receive the fax directly dialed to a phone number connected to a phone modem on your computer. The problem appears before and still after my recent upgrade to Service Pack 2. Also I have had my daughter send my a fax for a confirmed GOOD fax machine and the error always appears with nothing recored in the Fax Concoler Inbox. Thanks for responding and assisting me.




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