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Hijackthis, malwarebytes, and combofix wont run!


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#1 dfacto

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Posted 18 January 2009 - 10:35 PM

A month ago I noticed I was getting a lot of browser redirects and popups in firefox and IE (winxp pro w/ sp2) so I downloaded malwarebytes and it seemed to fix the problem. Recently though, the redirects started again and I went to try and run malwarebytes and it wouldnt run. I've tried reinstalling and not even the installer will run. Now I'm blocked from going to any of the online help sites like atribune.org, bleepingcomputer (i'm on a different pc right now), any of the free online scanners, and any of the anti-spyware software sites. And I've tried downloading different browsers like chrome and opera and they seem to be infected too. I tried downloading hijack this and combofix on this computer and transferring them to the infected pc but the installers will not run. What can i do to fix this?

Edited by dfacto, 18 January 2009 - 10:49 PM.


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#2 boopme

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Posted 18 January 2009 - 11:07 PM

Hello please try these steps.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.

***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

***
If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
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