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Browser redirects, cannot access antivirus URLs or execute antivirus software.


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#1 eilonoff

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Posted 18 January 2009 - 04:59 PM

My computer is infected. When I use google or yahoo, it always redirects me when I click on a result from a search. (One thing of difference is that the search box is cut in half, which looks strange.) I've tried running Malaware, but for some reason, it won't start up. Same goes for Malware Sweeper, Spybot, and while Adaware ran detected what I think may be the problem, it wouldn't let me delete it, even though I could delete other problems that were detected. Also, if I type the URL for any site having to do with antivirus software or advice, it won't load it. Seems like these bastards have made escape routes airtight.

I apologize if I put the post in the wrong forum or if it was posted previously. I looked at other problems, and while they said to use certain software, it almost always won't start up. Could someone help?

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#2 boopme

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Posted 18 January 2009 - 05:08 PM

Hello and welcome. Please try these and let me know.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.

***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

***
If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
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#3 eilonoff

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Posted 18 January 2009 - 06:17 PM

It worked! Thanks tons!

#4 boopme

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Posted 18 January 2009 - 06:23 PM

Great !! Please post the scan log for review.
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