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Having popup problems - antivirus 2009?


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2 replies to this topic

#1 Rabeeto

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Posted 18 January 2009 - 03:06 PM

Hi, I have been getting an awful lot of pop-ups on my laptop recently which is running windows XP. I used to use internet explorer as my main browser but when I used it one day I kept getting redirected to a website claiming I had a virus and I should download antivirus 2009 or something along those lines. Images also fail to load now whenever I use internet explorer and I get a heap of pop-ups.

This made me turn to firefox which runs better and displays images correctly but very often a new browser opens displaying a white screen and wont load properly, these accumulate over time and makes my laptop crash if I try to close a lot of them at once. I also get a popup that claims I need to download antivirus 2009 and when I cross this off it opens up a new browser page showing a fake virus scan in progress, this needs to be closed twice to get rid of it and appears frequently too.

I have downloaded malwarebytes as I read this would help. I have run it once where it showed several infected results and I restarted my laptop in order for it to delete the remaining ones. After testing again with malwarebytes it says I have no infections, this lasts for a while but they come back in full force quite quickly.

If anyone could be of any help I would greatly appreciate it because I'd like to get my laptop up and running properly, whatever the infection I have is, it slows it down a heck of alot.

thanks

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#2 Rabeeto

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Posted 18 January 2009 - 03:34 PM

I forgot to say that I had initially been unable to install malware bytes and ended up having to rename the .exe file, before I had run the program I was unable to update any of my other anti-virus programs and my system restore point had dissapeared.

I'd just like to mention as well that I have noticed there are several other posts that highlight the same problem I have mentioned. I have been reading these but the final solution always seemed to be specific to the posters computer. I am willing to download programs and produce log files if anyone thinks that would be of any use.

#3 Orange Blossom

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Posted 18 January 2009 - 05:32 PM

Hello Rabeeto,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/196265/trojanspyware-problem-antivirus-2009/

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted

OR

2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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