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Computer won't allow Malwarebytes to run MERGED


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#1 2Bucks

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Posted 18 January 2009 - 12:48 PM

Please help. My laptop is infected with something that I can't diagnose. I noticed it was running slower the last few weeks but I didn't think anything of it until recently. About two weeks ago I was trying to help my dad (who was using another computer) get adware/spyware off his computer. I told him to search google to download malwarebytes in order to get antivirus 2009 off his computer. While going step by step with him I searched google and tried clicking on the malwarebytes link, it kept sending me to different advertising sites. I tried clicking on other anti-virus sites but the same thing happened. I tried using yahoo.com but it didn't work either. I then tried going to bleepingcomputer.com but I got a message saying the website is unavailable. I soon realized all computer help, anti-virus, etc. websites that I tried going to were all unavailable or I got directed to an advertisement.

I tried running my malwarebytes, but it doesn't work and the computer just times out. I tried running AVG 8.0 but it says its spyware and adware are out of date and the computer won't allow me to update them. Same thing with Windows Update. I then tried restoring my computer to an earlier date but the computer won't allow that either.

So in summary, my computer won't let me run malwarebyte or update AVG 8.0 and Windows. It won't allow me to search anti-virus, computer self-help, etc. websites. I can't go to bleepingcomputer.com. Google and yahoo searches are redirected to advertising sites. And it won't allow me to restore my computer.

I'm afraid to go to any websites that have financial information on it. Please help.

Edited by garmanma, 21 November 2009 - 04:40 PM.


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#2 boopme

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Posted 18 January 2009 - 01:25 PM

Hello try these..
Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.

***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

***
If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

Edited by garmanma, 21 November 2009 - 04:39 PM.

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#3 2Bucks

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Posted 18 November 2009 - 02:57 PM

Malwarebytes tells me I have a virus called "mariofev". the virus keeps me from signing onto some websites that require a username and password like hotmail, etc. I've run avg antivirus and malwarebytes multiple times but it doesn't get rid of the problem. I've tried searching for methods to delete the virus but haven't find anything yet. Please help.

#4 neilmac

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Posted 18 November 2009 - 03:08 PM

Try www.avira.com and download their free antivirus program Antivir. it's better than any others i've ever used, and light on resources unlike Norton and Mcafee and finds viruses they miss quite frequently. First uninstall your current antivirus program then install Avira's. If you run into problems, update doesn't work wont install etc... then run the install from safe mode with networking.

Edited by neilmac, 18 November 2009 - 03:11 PM.





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