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Random Crashes.


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#1 wavemaker

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Posted 17 January 2009 - 09:43 PM

Gooday all from the land down under. My wifes computer, the one I am typing this on, has some problems.
Legit copy of windows xp home. Fully updated. Use AVG ant virus, Avg Anti Malware, Ccleaner andd spy-bot search and Destroy on a regular basis. What has been happening is the computer starts and runs normally and then after some random amount of time (could be 5 mins or 50) freezes up. The cursor disapears and only a re-boot gets it going again. It will restart no problemo and run for a while and may or may not do it again. Any suggestions? Many thanks in advance, James.
When The Going Gets Weird, The Weird Turn Pro. (H.S.T.)

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#2 garmanma

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Posted 17 January 2009 - 10:17 PM

Go to the Control Panel > Administrative Tools and open the Event Viewer. Look for problems that occured at the time of the freeze
You're not getting any error messages of some sort?
Mark
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#3 wavemaker

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Posted 17 January 2009 - 11:14 PM

Thanks Garmanma. No error messages. In the event viewer ther is nothing to report in applications or security and the following message in system, "the following boot or start system drivers failed to load. SASDIFSV, SASKUTIL.
When The Going Gets Weird, The Weird Turn Pro. (H.S.T.)

#4 garmanma

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Posted 18 January 2009 - 04:04 PM

SASDIFSV, SASKUTIL. are both associated with Superantispyware
Try uninstalling it and see if that helps
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 wavemaker

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Posted 18 January 2009 - 08:38 PM

Thanks Garmanma. I had that installed but removed it some time back. I just did a search of the computer for "superantispyware" and came up with nothing.

Edited by wavemaker, 18 January 2009 - 08:39 PM.

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#6 garmanma

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Posted 18 January 2009 - 10:25 PM

Try re-installing then removing SAS
You can also download the Windows Installer Cleanup Utility:
http://support.microsoft.com/kb/290301
Look for anything referring to SAS and remove it
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 wavemaker

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Posted 20 January 2009 - 12:06 AM

Thanks for that Garmanma. I have done as you say and still no luck. It was frozen when I came home from work just now. I restarted and it froze again within minutes. I restarted and this time in event viewer instead of the 2 SAS errors there was only SASKUTIL. I will try the install and un-install thingy again and see how it goes. Regards, James
I should back up all the files on this puter. I read the Cobian tute on this site. Is that still the best way to go. It was written in 2006.

Edited by wavemaker, 20 January 2009 - 02:03 AM.

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#8 garmanma

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Posted 20 January 2009 - 03:58 PM

Cobian is a good tool
Another thing you can try is to download Autoruns:
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx
Look for those two entries and anything referring to SAS
This will prevent those things from trying to run at srartup.
What could be happening is the computer is looking for a missing startup entry. It can't find it so, it gives you the error
Mark
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#9 wavemaker

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Posted 21 January 2009 - 01:48 AM

Thanks Garmanma. I will do that. Do you think that is what is causing the seizures? James.
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#10 garmanma

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Posted 21 January 2009 - 03:47 PM

It's all I can think of at the moment. As I said, those are legitimate entries, not spyware
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#11 wavemaker

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Posted 22 January 2009 - 05:36 PM

Thanks again Garmanma, I have deleted those 2 entries from the registry now and done a repair install. We will see what happens from here. This machine has had multiple difficulties over the past year, I am going to buy an external HD and back up all my wifes docs and then do a complete fresh install.
When The Going Gets Weird, The Weird Turn Pro. (H.S.T.)

#12 wavemaker

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Posted 24 January 2009 - 03:21 AM

Bugger, thought I had it nailed but it did it again this afternoon. A bit of net searching reveals this to be quite common. Is it wort me doing a HJT log and posting it here? Regards, James.
When The Going Gets Weird, The Weird Turn Pro. (H.S.T.)

#13 garmanma

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Posted 24 January 2009 - 01:21 PM

Go ahead and submit one


How to prepare a HJT log, here:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Then post the log in the proper form here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Our team members are rather busy, so it may take a while to get to you
Be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#14 wavemaker

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Posted 25 January 2009 - 12:18 AM

Hi again. This is going to be a long process. Firefox is now seizing as soon as I open it. I am on my puter doing this at the moment. I will try IE on hers and see if it makes any difference. James.
When The Going Gets Weird, The Weird Turn Pro. (H.S.T.)

#15 wavemaker

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Posted 25 January 2009 - 12:26 AM

Ok, Is some indicator of the problem. IE is working on her machine. I am going to try and follow the above instructions now.
When The Going Gets Weird, The Weird Turn Pro. (H.S.T.)




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