Posted 24 May 2005 - 11:35 AM
I have been a tech for 15 years, now heading up the ITSM/ITIL area of my company. Started off as Incident/Problem Manager and got bumped to the "grand poobah of ITSM". I also lead the service desk.
I was referred to these forums by a friend, and hope to be able to give and receive lots of helpful advice!
The test of a first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time, and still retain the ability to function.
F. Scott Fitzgerald (1896 - 1940)