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Windows Installer, active x

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1 reply to this topic

#1 darkglasseson


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Posted 17 January 2009 - 04:53 PM

I've been trying to clean up my sons computer...It was pretty much completly locked up.

I've got rid of most of the spyware, malware, and trojans but now every-time I attempt to open an application the windows Installer keeps coming up. I also am getting a message when I tried to download the micosoft cleaner that my activex setting are not set right, but I have checked and quadruple checked a the security setting are set correctly.

I am also unable to access windows update page, it goes to the site but it never fully loads.

I tried to run chkdsk /p from the recovery console but of course there is a admin password that my son does not remember, so I did do a recovery install instead, which didn't help this situation.

I'm sure it must be some sort of malware, adware or something of that nature, I just don't know what to do next. Any suggestions would be greatly appreciated.



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#2 boopme


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Posted 17 January 2009 - 05:06 PM

Hi Mark. You have an open HJT log here.

Your PC is infected and removing the malware first will allow these other processes to function. There are repairs for your issues, but doing things will change your log. Causing the helpers to waste time. Per BC policy I am closing this topic with a reply. You can contact me or any Moderator if you have a question via PM ( Personal Message).

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Post in this thread when you haven't received an answer in five days.".

To avoid confusion, I am closing this topic.
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