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Please help with getting rid of Antivirus 2009 and possible others


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#1 dragonfly03246

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Posted 17 January 2009 - 04:13 PM

Hello, I was recently infected with the "Antivirus 2009" malware program along with who knows what else. I have tried going on the internet and dowloading malware bytes along with a few other programs and I keep getting redirected to different sites. I then downloaded them from my laptop to a travel drive and when I click on them to use them, they won't run. I can't get my AVG to run either because it won't update and the computer will not let it. I have tried doing all of this in both Safemode with Networking and regular mode.

Attached is my DDS file... please help.....I have tried posting on a different site and it's been two days and they haven't helped yet......please, please help.

PS - I lost my windowsXP disk but if we have to redo my computer, I have my vista disk from my laptop if I can use it.

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#2 dragonfly03246

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Posted 18 January 2009 - 08:52 PM

Can I use the restore option? Not system restore but a real "restore" meaning it's a PC Restore option that comes with most dell computers. Do you think this will work? I am just about at my wits end because now I can't even seem to operate the computer unless it's in complete safe mode.

#3 Thunder

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Posted 29 January 2009 - 05:00 PM

Hello Dragonfly03246 and welcome to Bleeping Computer,

Please read this tutorial carefully to download ComboFix from one of the locations specified, and save it to your Desktop.
Double click the ComboFix icon to run it.
If ComboFix askes you to install the Recovery Console, please do so..
The Windows Recovery Console will allow you to boot up into a special recovery mode, in case your computer has a problem after an attempted removal of malware. This allows us to help you.
Once the Recovery Console is installed, continue with the malware scan.

Note: Make sure not to click ComboFix's window while it's running. That may cause it to stall or freeze.

Please post the log from ComboFix (can also be found as C:\ComboFix.txt) in your next reply. :thumbup2:

If you have any questions along the way, STOP and ask them before proceeding !!

Greetings,
Thunder
Whatever happens, make believe it was intended to ...
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