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cannot load adobe.com on any computers in my house


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12 replies to this topic

#1 oshiri

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Posted 17 January 2009 - 11:38 AM

I cannot load adobe.com on any computers in my house, I have tried restarting router, disabling firewall, restoring, using different OSs but nothing seems to work.
I use mac most of the time but I do occasionally use XP and Vista.
Anyone know any fixes to this?

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#2 Gstick

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Posted 17 January 2009 - 12:09 PM

What browser do you use? What error message is displayed?

"I'm not dumb. I just have a command of thoroughly useless information."


#3 oshiri

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Posted 17 January 2009 - 04:38 PM

I use safari most of the time, but I use firefox, google chrome, IE6 IE7 IE8. I either get a timeout or just a hang forever.
It is only adobe.com, and doesn't work on any computers or browsers at my house, but works at my friend's house. TT.TT

#4 tork

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Posted 18 January 2009 - 11:28 AM

Using a hosts file? is it blocked?
can you get to it with a search engine?

#5 oshiri

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Posted 18 January 2009 - 11:51 AM

what is a hosts file?
and I cannot get through to it using a search engine, and I cannot access any of the adobe web pages.

#6 tork

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Posted 18 January 2009 - 12:00 PM

http://en.wikipedia.org/wiki/Hosts_file

The Hosts File and What It Can Do For You

Edited by tork, 18 January 2009 - 12:05 PM.


#7 oshiri

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Posted 18 January 2009 - 12:20 PM

I read about that, but I'm not sure what I have to do :S

#8 tork

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Posted 18 January 2009 - 01:19 PM

Look at the HOSTS file already on your system. It is located in C:\WINDOWS\system32\drivers\etc.
Open it using Notepad. Do you see a single entry like this:

127.0.0.1 localhost

Anything other than this in your file?

Edited by tork, 18 January 2009 - 01:19 PM.


#9 oshiri

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Posted 21 January 2009 - 12:26 PM

I only see 127.0.0.1 localhost
nothing else.

#10 tork

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Posted 21 January 2009 - 05:34 PM

You could try adding this to your hosts file:

Open your HOSTS file in notepad and add the following line:


192.150.18.117 www.adobe.com Static IP Entry

Save the file

This is what your new HOSTS file should look like:
127.0.0.1 localhost
192.150.18.117 www.adobe.com Static IP Entry

Try accessing the site and see if it loads now


What the above is doing is providing the ip address for adobe in your hosts file rather than relying upon your ISP to look it up. Your browser looks to the HOSTS file first before going to your ISP's DNS server. The above is adding a static IP address for a website, which is not recommended unless you use a small number of websites regularly and want faster speed in connecting to them.

#11 oshiri

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Posted 21 January 2009 - 07:04 PM

It kinda works, but doesn't.
It works in IE6 but not in firefox, and it only loads the actual homepage as well.
I'm trying to load http://www.adobe.com/go/kb401528
I can't even ping the page.

Edited by oshiri, 21 January 2009 - 07:04 PM.


#12 tork

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Posted 22 January 2009 - 07:52 AM

Internet explorer browser:

1 - Try this:
empty the browser cache?
go to command prompt
type ipconfig /flushdns
hit enter

Try the site again

2 - if that fails try this
go to command prompt
type net stop dnscache
hit enter
type net start dnscache
hit enter

Try the site again

The ipconfig /flushdns is purging the DNS Resolver cache which may be the cause of the pages not loading errors.

...When the Windows resolver receives a positive or negative response to a query, it adds that positive or negative response to its cache, and as a result, creates a DNS resource record. The resolver always checks the cache before querying any DNS server. If a DNS resource record is in the cache, the resolver uses the record from the cache instead of querying a server. This behavior expedites queries and decreases network traffic for DNS queries...

http://support.microsoft.com/kb/318803

For the Firefox browser:

How To Disable Firefox DNS Cache


Other suggestions if the above does not resolve the problem:
1 - try pinging the ISP's DNS servers
2 - contact your ISP and confirm your network settings are correct
3 - is the ISP having problems

Edited by tork, 23 January 2009 - 07:08 AM.


#13 deant0

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Posted 20 February 2010 - 06:18 PM

Not sure if this has anything to do with the cause of the problem in your particular case, but I couldn't access Adobe.com from my laptop today, though it worked fine on my desktop (same internet connection).

After about an hour of head-scratching and web-research and examining dns-y things, it dawned on me that my laptop had "PeerBlock" running on it with "Block HTTP" selected. Sure enough, I clicked "Allow HTTP" and it suddenly worked fine.

Apparently Adobe.com is on one of the blacklists used by PeerBlock/PeerGuardian/Adblock/similar software.

So if someone else comes here with this problem consider this simple possibility first!




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