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Flashing Light on Scanner


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10 replies to this topic

#1 vivienne

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Posted 17 January 2009 - 10:37 AM

I have a Mustek Scanmagic 1200 CP Scanner which I have had for quite a lot of years now. Unfortunately I cannot get it to work. The green power light on the scanner keeps flashing and when I try to scan I get a message saying the Office User Face has encountered a problem. I tried uninstalling it and installing it again but it is still the same. Any advice welcome.

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#2 Guest_Jay-P VIP_*

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Posted 17 January 2009 - 11:12 AM

Is the hardware compatible for Windows? What is your operating system and date of your BIOS?

#3 vivienne

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Posted 17 January 2009 - 12:36 PM

I have been using the scanner for a few years now and it must have been compatible because I haven't had any problems before. The BIOS details are Phoenix Techology LTD 6.00 PG.06/04/2004. I am using Windows XP.

#4 Guest_Jay-P VIP_*

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Posted 17 January 2009 - 12:42 PM

Here is the Phoenix Technologies BIOS Update Referral

http://biosagentplus.com/?ref=29&PHPSE...bpkvbdq3vq8vra5

#5 garmanma

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Posted 17 January 2009 - 01:18 PM

Office User InterFace has encountered a problem

Sounds like a problem with MS Office or the OCR software, not the scanner driver

Edited by garmanma, 17 January 2009 - 01:20 PM.

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#6 Guest_Jay-P VIP_*

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Posted 17 January 2009 - 01:38 PM

not the scanner driver

--Sir, I was not referring to the scanner driver, but rather the BIOS update. Updating the BIOS can relieve the computer of Resource conflicts and memory access.--


Next step, what is your version of Microsoft Office and what were you trying to do when the error occurred?

#7 Platypus

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Posted 17 January 2009 - 07:08 PM

Sir, I was not referring to the scanner driver, but rather the BIOS update.

Since garmanma quotes vivienne's post and makes no mention of a BIOS update, I don't think he's replying to your post, but probably referring to vivienne's mention of "I tried uninstalling it and installing it again" (drivers?).

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#8 garmanma

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Posted 17 January 2009 - 08:10 PM

Since garmanma quotes vivienne's post and makes no mention of a BIOS update, I don't think he's replying to your post, but probably referring to vivienne's mention of "I tried uninstalling it and installing it again" (drivers?).


I would think so also

It's also an old parallel port scanner that has been used with XP for a while so I doubt if a BIOS update is needed

Edited by garmanma, 17 January 2009 - 08:14 PM.

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#9 Guest_Jay-P VIP_*

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Posted 17 January 2009 - 08:35 PM

Sorry about that. I did not read the post fully/clearly.

#10 vivienne

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Posted 18 January 2009 - 04:47 AM

I just used the CD which came with the scanner to install it again - don't really know much about drivers.

I wasn't aware of doing anything when it went wrong, so I don't know how long it has been like that as it is a few weeks since I used it. It was when I wanted to scan something the other day that it wouldn't work and I noticed that the power light keeps flashing.

Maybe it is time for a new one!

Thanks for trying to help.

#11 Platypus

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Posted 18 January 2009 - 06:41 AM

The user manual or readme file containing instructions for the scanner is often on the CD. Have you checked to see if there is an explanation of the error indication as to what the power light flashing means?

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