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Stubborn Virus - Please Help


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7 replies to this topic

#1 samndamson

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Posted 16 January 2009 - 11:14 PM

Hello everyone,

I am new to the forum and would like some help.

Every time I start my computer a common files window pops up with helper.dll and helper.sig in it. I tried deleting the files, running Trend Micro PC-Cillin full scan, AdAware, Spybot, and MBAM but nothing has worked. I also get pop-ups in my web browser and my MS Automatic updates keeps turning off.

I read a similar post on here but didn't want to make matters worse as I'm sure the HijackThis report is specific to each users' computer.

Any help would be appreciated.

Thank you!!

Edited by Orange Blossom, 17 January 2009 - 12:03 AM.
Move from HiJack This forum to Am I Infected as there are no logs. ~ OB


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#2 garmanma

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Posted 17 January 2009 - 11:08 AM

Which operating system are you using?
--------------------------------------------
Please reboot the computer
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan
After scan click Remove Selected, Post new scan log for review

Then

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now SAS,may need an hour
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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#3 samndamson

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Posted 17 January 2009 - 02:19 PM

Thank you! I ran MBAM and used the removal tool. Some are unable to remove until reboot. I have not rebooted yet, but here are the MBAM log results. I have not completed any other steps yet. I am using Windows XP with IE 7.

Malwarebytes' Anti-Malware 1.33
Database version: 1663
Windows 5.1.2600 Service Pack 3

1/17/2009 2:10:01 PM
mbam-log-2009-01-17 (14-10-00).txt

Scan type: Full Scan (C:\|)
Objects scanned: 123329
Time elapsed: 49 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 8
Registry Keys Infected: 22
Registry Values Infected: 5
Registry Data Items Infected: 8
Folders Infected: 0
Files Infected: 61

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\vanaziga.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\gisukojo.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\gobobeja.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\labiwika.dll (Trojan.Vundo.H) -> Delete on reboot.
c:\WINDOWS\system32\kuyusume.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\tapkun.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\Program Files\Common\helper.dll (Trojan.BHO) -> Delete on reboot.
c:\WINDOWS\system32\beroyime.dll (Trojan.BHO) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d4b68a1e-795f-43cf-bbe1-7d279f7f59ee} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{d4b68a1e-795f-43cf-bbe1-7d279f7f59ee} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{dc4ea897-1e47-479d-a347-9e8dd619185a} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{dc4ea897-1e47-479d-a347-9e8dd619185a} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{dc4ea897-1e47-479d-a347-9e8dd619185a} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{d4b68a1e-795f-43cf-bbe1-7d279f7f59ee} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\main.bho (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{8e3c68cd-f500-4a2a-8cb9-132bb38c3573} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{986a8ac1-ab4d-4f41-9068-4b01c0197867} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{afd4ad01-58c1-47db-a404-fbe00a6c5486} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{afd4ad01-58c1-47db-a404-fbe00a6c5486} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{afd4ad01-58c1-47db-a404-fbe00a6c5486} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\main.bho.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{a0e1054b-01ee-4d57-a059-4d99f339709f} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\b82180e4 (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\silibufawi (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cpmbb12b378 (Trojan.Vundo.H) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\ssodl (Trojan.Vundo.H) -> Delete on reboot.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: c:\windows\system32\gobobeja.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo.H) -> Data: c:\windows\system32\gobobeja.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: system32\gobobeja.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: c:\windows\system32\kuyusume.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: system32\kuyusume.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.BHO) -> Data: c:\windows\system32\beroyime.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.BHO) -> Data: system32\beroyime.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SecurityProviders (Trojan.Agent) -> Data: digeste.dll -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\tapkun.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\bunedija.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ajidenub.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\figimipi.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ipimigif.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\gotevori.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\irovetog.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\jekukufe.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\efukukej.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kumudoze.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ezodumuk.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lahozunu.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\unuzohal.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\letomona.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\anomotel.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lureziru.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\urizerul.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mijuhilo.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\olihujim.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\muvitelu.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\uletivum.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\nohilure.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\erulihon.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\pamuhamo.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\omahumap.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\puwayibu.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ubiyawup.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ridahera.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\arehadir.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sewihado.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\odahiwes.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sodorumi.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\imurodos.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sowimesa.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\asemiwos.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\telohalo.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\olaholet.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\vanaziga.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\agizanav.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wihuveju.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ujevuhiw.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\zuwoyepo.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\opeyowuz.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\labiwika.dll (Trojan.Vundo.H) -> Delete on reboot.
c:\WINDOWS\system32\kuyusume.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\gisukojo.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\gobobeja.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\Program Files\Common\helper.dll (Trojan.BHO) -> Delete on reboot.
c:\WINDOWS\system32\beroyime.dll (Trojan.BHO) -> Delete on reboot.
C:\Documents and Settings\Michael Samson\Local Settings\Temp\KB11.exe (Trojan.Waledac) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\hekonala.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\jmoing.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\puyenife.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\eaxvtz.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\fijagipe.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sayalake.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\pinoteye.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\~.exe (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\worujusu.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mlJcaaYS.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\digeste.dll (Trojan.Agent) -> Quarantined and deleted successfully.

#4 garmanma

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Posted 17 January 2009 - 04:14 PM

Please reboot the computer and finish the steps
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 samndamson

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Posted 18 January 2009 - 05:02 PM

I ran ATF and then SuperAntiSpyware in Safemode. Rebooted and 'helper.sig' still showed up in common files but 'helper.dll' is no longer there. Here is the log from the latest steps.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/17/2009 at 11:38 PM

Application Version : 4.24.1004

Core Rules Database Version : 3714
Trace Rules Database Version: 1689

Scan type : Complete Scan
Total Scan Time : 02:38:42

Memory items scanned : 176
Memory threats detected : 0
Registry items scanned : 6785
Registry threats detected : 10
File items scanned : 73900
File threats detected : 17

Unclassified.Unknown Origin
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6D794CB4-C7CD-4C6F-BFDC-9B77AFBDC02C}
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6D794CB4-C7CD-4C6F-BFDC-9B77AFBDC02C}

Rogue.Component/Trace
HKLM\Software\Microsoft\B821926A
HKLM\Software\Microsoft\B821926A#b821926a
HKLM\Software\Microsoft\B821926A#Version
HKLM\Software\Microsoft\B821926A#b8213fea
HKLM\Software\Microsoft\B821926A#b821560f
HKU\S-1-5-21-3844555514-2764911851-3848157601-1006\Software\Microsoft\CS41275
HKU\S-1-5-21-3844555514-2764911851-3848157601-1006\Software\Microsoft\FIAS4018

Trojan.Fake-Alert/Trace
HKU\S-1-5-21-3844555514-2764911851-3848157601-1006\SOFTWARE\Microsoft\fias4013

Trojan.Dropper/Gen-SoftDev
C:\WINDOWS\SYSTEM32\ACSEXK.DLL
C:\WINDOWS\SYSTEM32\DEHEDIBI.DLL
C:\WINDOWS\SYSTEM32\DZMADM.DLL
C:\WINDOWS\SYSTEM32\FUHAJEYO.DLL.TMP
C:\WINDOWS\SYSTEM32\KEMAKUGO.DLL
C:\WINDOWS\SYSTEM32\KOHAHOKA.DLL.TMP
C:\WINDOWS\SYSTEM32\MISEHULA.DLL
C:\WINDOWS\SYSTEM32\NAZONENA.DLL
C:\WINDOWS\SYSTEM32\PIHIMUHA.DLL
C:\WINDOWS\SYSTEM32\TUNAKIGE.DLL
C:\WINDOWS\SYSTEM32\TUWIMEMI.DLL.TMP

Adware.Vundo Variant/HAL
C:\WINDOWS\SYSTEM32\HAJURORU.DLL
C:\WINDOWS\SYSTEM32\SIGAJIYE.DLL

Adware.Vundo/Variant
C:\WINDOWS\SYSTEM32\JAVIYATU.DLL

Adware.Vundo Variant/VMW
C:\WINDOWS\SYSTEM32\PESIMIRA.DLL

Rootkit.TDSServ-Trace
C:\WINDOWS\SYSTEM32\TDSSBLAT.DAT

Adware.Vundo Variant/ACE
C:\WINDOWS\SYSTEM32\TEYUFEVE.DLL

#6 garmanma

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Posted 18 January 2009 - 07:31 PM

1. Please print these instructions as they will be needed later when Internet access is not available.

2. Save these instructions in word or notepad to the desktop where they can be easily found.

3. Download Vundo Fix:
http://www.atribune.org/ccount/click.php?id=4
and save it to your desktop.

4. When it has completed downloading, double-click VundoFix.exe to run it.

5. Click the Scan for Vundo button.

6. Once it's done scanning, click the Remove Vundo button.

7. You will now receive a prompt asking if you want to remove the files, click the YES button. Once you click yes, your desktop will go blank as it starts removing Vundo.

8. When completed, it will prompt that it will shutdown your computer, click the OK button.

9. When the computer has shutdown, turn your computer back on.

The WinFixer and Vundo infection should now be removed from your computer.



If you are still having a problem then please perform the following steps:

Note: This step should only be used if the instructions in the previous steps did not remove the infection:

1. Download VirtumundoBegone:
http://www.bleepingcomputer.com/malware-re...%3C%DL2_LNK%%3E

and save it to your desktop.

2. Now reboot into Safe Mode.

1. This can be done tapping the F8 key as soon as you start your computer

2. You will be brought to a menu where you can choose to boot into safe mode.

3. Select safe mode with networking using your arrow keys on the keyboard and then press enter.

4. When you computer reaches the desktop make sure you log in as the same user which you had performed the previous steps,

3. Once you are logged into safe mode, double-click VirtumundoBeGone.exe file you just downloaded and follow the instructions.

4. Exit when it has finished, and reboot back to normal mode.

The WinFixer and Vundo infection should now be removed from your computer. Conclusion

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Posting A Hijackthis Log

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 samndamson

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Posted 20 January 2009 - 08:35 PM

Thanks. I'm still having problems. I'm not getting the pop-ups anymore and my auto updates stays on now, but the helper.sig file still appears in common files when I reboot.

#8 Orange Blossom

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Posted 20 January 2009 - 10:27 PM

Hello samndamson,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/196884/helpersig-on-start-up-and-reboot/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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