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Possible Virus


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9 replies to this topic

#1 kmanharris

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Posted 16 January 2009 - 03:22 PM

I have norton anti-virus but the subscription has ran out a while ago. I still have the free scan and when it runs (it does so automatically) it says that viruses have been detected on my computer.

My question is. Do I need to install and anti-virus/anti-spyware program to get rid of it or is it possible that I can delete things from my computer and the virus will be taken out?

If I can delete things from my computer is there someone here who can tell me what is safe to delete so I don't delete something I may need?

Thanks, Kevin

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#2 boopme

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Posted 16 January 2009 - 04:47 PM

Hello and welcome. You should actually have a valid AV running on the PC . We will deal with that shortly. Let's do aMBam scan first. Do you have any spyware tols installed and what is the firewall you use,thanks?

Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 kmanharris

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Posted 16 January 2009 - 05:21 PM

I do not think I have any spyware tools installed on my computer and my firewall is Norton ( I think, if that isn't right then can you explain exactly what the firewall is)

Here is the log:

Malwarebytes' Anti-Malware 1.33
Database version: 1659
Windows 6.0.6000

1/16/2009 5:09:38 PM
mbam-log-2009-01-16 (17-09-38).txt

Scan type: Quick Scan
Objects scanned: 52962
Time elapsed: 10 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{8ca5ed52-f3fb-4414-a105-2e3491156990} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\gadcom (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Users\Kevin\AppData\Roaming\gadcom (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\Users\Kevin\AppData\Local\Temp\Mirar_V77_LOG_IESC_AFF_ATD_TID_noMDNS_RPT_AVM_FLX_ADB_876984.exe (Adware.Mirar) -> Quarantined and deleted successfully.
C:\Users\Kevin\AppData\Local\Temp\wcaesmrxno.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

Thank you for all your help, it is greatly appreciated

Edited by kmanharris, 16 January 2009 - 05:22 PM.


#4 boopme

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Posted 16 January 2009 - 08:29 PM

Hello that was good. Now since an outdated AV is almost useless we'll replace your anti virus once we are done cleaning and this is almost done.
Now please run these from your regular user account.

ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


SAS:
Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
NOW one more Quick MBam scan
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.

How' the compy running now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 kmanharris

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Posted 17 January 2009 - 01:30 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/17/2009 at 01:08 AM

Application Version : 4.24.1004

Core Rules Database Version : 3714
Trace Rules Database Version: 1689

Scan type : Complete Scan
Total Scan Time : 00:57:56

Memory items scanned : 470
Memory threats detected : 0
Registry items scanned : 6538
Registry threats detected : 1
File items scanned : 80695
File threats detected : 5

Adware.Tracking Cookie
C:\Users\Kevin\AppData\Roaming\Microsoft\Windows\Cookies\kevin@at.atwola[1].txt
C:\Users\Kevin\AppData\Roaming\Microsoft\Windows\Cookies\kevin@atdmt[1].txt
C:\Users\Kevin\AppData\Roaming\Microsoft\Windows\Cookies\kevin@advertising[1].txt
C:\Users\Kevin\AppData\Roaming\Microsoft\Windows\Cookies\kevin@advertising[2].txt

Trojan.Fake-Alert/Trace
C:\Users\Kevin\Local Settings\Temporary Internet Files\fbk.sts

Rogue.Component/Trace
HKU\S-1-5-21-207381904-2924568851-3828957545-1000\Software\Microsoft\CS41275

malware is running now and the log will be my next reply. Again thanks for all the help

#6 kmanharris

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Posted 17 January 2009 - 01:40 AM

Final Malware Log

Malwarebytes' Anti-Malware 1.33
Database version: 1659
Windows 6.0.6000

1/17/2009 1:30:18 AM
mbam-log-2009-01-17 (01-30-18).txt

Scan type: Quick Scan
Objects scanned: 48324
Time elapsed: 10 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:

rebooting my cpu now

#7 boopme

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Posted 17 January 2009 - 11:12 AM

So how is it running now? Did MBam find and remove items?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 kmanharris

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Posted 17 January 2009 - 12:09 PM

Seems to be running well now. Thanks

#9 boopme

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Posted 17 January 2009 - 03:56 PM

That's great ! If there are no more imdications then,
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 kmanharris

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Posted 20 January 2009 - 06:29 PM

Ok I created the new restore point. It is running pretty well. It might also be just because my memory is low? But I am not really sure




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