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Cannot update Malware Bytes


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#1 VVG

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Posted 15 January 2009 - 09:25 PM

Hi,

About four days ago, with the help of BleepingComputers, I just got rid of an infection with Prunnet.exe, Virtumonde, Smitfraude, and a couple of other viruses. Everything was going great, until today I got a warning from Spybot that Prunnet.exe is attempting to make a change in my registry. I denied the change, disconnected the computer from the internet, ran spybot, symantec, adaware, and Malwarebytes, and cleaned up all of the viruses that it found. I then attempted to update each program to run them again, however, I found that while the others all updated (and the subsequent scans did not find anything), I could no longer update Malware bytes. In the update tab, there is no longer "choose a mirror' option, and whenever I try to update the program just says 'Connecting to Malwarebytes.org' and then does nothing else. I restarted in safe mode and was able to finally connect and update the program, however, the scan came up empty. Restarting normally, I once again tried the update, but the same connection problem persisted. I'm guessing there is still some kind of infection left on my computer (either from last week or a new one?) that is causing this. I would greatly appreciate any help! Thank you!!




DDS (Ver_09-01-07.01) - NTFSx86
Run by Owner at 21:15:33.82 on Thu 01/15/2009
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1480 [GMT -5:00]

AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated)
FW: Symantec Endpoint Protection *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Autodesk\3ds Max 2009\mentalray\satellite\raysat_3dsMax2009_32server.exe
C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Sling Media\SlingAgent\SlingAgentService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {584983AA-F7C8-4DE7-8F32-CA89DCF40E6F} - No File
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: {D0637C55-DA0B-46E9-B6EA-D5EF0DA3FF82} - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [IntelAudioStudio] "c:\program files\intel audio studio\IntelAudioStudio.exe" TRAY
mRun: [NeroCheck] c:\windows\system32\\NeroCheck.exe
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{24c67b54-0718-445e-b663-3138d9246bd1}\Icon3E5562ED7.ico
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {44226DFF-747E-4edc-B30C-78752E50CD0C} - {44226DFF-747E-4edc-B30C-78752E50CD0C} - c:\program files\ati multimedia\tv\EXPLBAR.DLL
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
AppInit_DLLs: KATRACK.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\dr8dydl6.default\
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\veoh networks\veoh\plugins\noreg\NPVeohVersion.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R3 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2008-8-14 108392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-1-8 99376]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090115.004\NAVENG.SYS [2009-1-15 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090115.004\NAVEX15.SYS [2009-1-15 876112]
R3 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2008-12-8 2440120]
R4 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-7-7 611664]
R4 ACEDRV09;ACEDRV09;c:\windows\system32\drivers\ACEDRV09.sys [2007-9-15 110304]
R4 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2008-8-14 108392]
R4 mi-raysat_3dsMax2009_32;mental ray 3.6 Satellite for Autodesk 3ds Max 2009 32-bit 32-bit;c:\program files\autodesk\3ds max 2009\mentalray\satellite\raysat_3dsMax2009_32server.exe [2008-3-9 65536]
R4 SlingAgentService;SlingAgentService;c:\program files\sling media\slingagent\SlingAgentService.exe [2008-12-10 88576]
S1 mferkdk;VSCore mferkdk;\??\c:\program files\mcafee\virusscan enterprise\mferkdk.sys --> c:\program files\mcafee\virusscan enterprise\mferkdk.sys [?]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-11-18 23888]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2005-1-26 280344]

=============== Created Last 30 ================

2009-01-15 19:24 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-01-15 19:24 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-15 19:24 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-01-11 02:16 73,728 a------- c:\windows\system32\javacpl.cpl
2009-01-11 02:07 410,984 a------- c:\windows\system32\deploytk.dll
2009-01-10 21:59 <DIR> a-dshr-- C:\cmdcons
2009-01-10 21:41 <DIR> --d----- c:\docume~1\owner\applic~1\Malwarebytes
2009-01-10 21:41 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-01-10 21:40 <DIR> --d----- c:\program files\Trend Micro
2009-01-08 13:52 92,488 a------- c:\windows\system32\drivers\SysPlant.sys
2009-01-08 13:51 123,952 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-01-08 13:51 60,800 a------- c:\windows\system32\S32EVNT1.DLL
2009-01-08 13:51 10,563 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-01-08 13:51 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-01-07 23:43 <DIR> --d----- C:\QUARANTINE
2009-01-07 21:31 1,495,552 a------- c:\windows\system32\epoPGPsdk.dll
2009-01-07 21:31 <DIR> --d----- c:\program files\common files\Cisco Systems
2009-01-07 16:06 <DIR> --d----- c:\windows\Internet Logs
2009-01-07 16:04 110,080 a------- c:\windows\system32\drivers\dne2000.sys
2009-01-07 16:04 94,720 a------- c:\windows\system32\dneinobj.dll
2009-01-07 16:04 <DIR> --d----- c:\program files\common files\Deterministic Networks
2009-01-07 16:04 <DIR> --d----- c:\program files\Cisco Systems
2009-01-07 16:04 1,592 a------- c:\windows\VPNInstall.MIF
2009-01-07 16:03 <DIR> --d----- c:\temp\MU_Secure_Download
2009-01-06 20:10 102,664 a------- c:\windows\system32\drivers\tmcomm.sys
2009-01-06 20:09 <DIR> --d----- c:\documents and settings\owner\.housecall6.6
2009-01-06 17:22 93 a------- c:\windows\wininit.ini
2009-01-05 19:55 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Sling Media
2009-01-05 19:54 <DIR> --d----- c:\program files\Sling Media

==================== Find3M ====================

2008-12-16 14:34 55,024 a------- c:\windows\War3Unin.dat
2008-12-16 14:32 2,829 a------- c:\windows\War3Unin.pif
2008-12-16 14:32 139,264 a------- c:\windows\War3Unin.exe
2008-12-11 05:57 333,952 a------- c:\windows\system32\drivers\srv.sys
2008-12-08 21:43 42,312 a------- c:\windows\system32\drivers\WPSDRVnt.sys
2008-12-08 21:43 357,704 a------- c:\windows\system32\sysfer.dll
2008-12-08 21:43 107,848 a------- c:\windows\system32\SymVPN.dll
2008-12-08 21:42 49,480 a------- c:\windows\system32\FwsVpn.dll
2008-11-21 16:47 524,288 a------- c:\windows\system32\DivXsm.exe
2008-11-21 16:47 3,596,288 a------- c:\windows\system32\qt-dx331.dll
2008-11-21 16:46 1,044,480 a------- c:\windows\system32\libdivx.dll
2008-11-21 16:46 200,704 a------- c:\windows\system32\ssldivx.dll
2008-11-21 16:44 161,096 a------- c:\windows\system32\DivXCodecVersionChecker.exe
2008-11-21 16:44 12,288 a------- c:\windows\system32\DivXWMPExtType.dll
2008-11-18 18:17 23,888 a------- c:\windows\system32\drivers\COH_Mon.sys
2008-11-18 18:01 10,537 a------- c:\windows\system32\drivers\coh_mon.cat
2008-11-18 18:01 706 a------- c:\windows\system32\drivers\COH_Mon.inf
2008-10-23 07:36 286,720 a------- c:\windows\system32\gdi32.dll

============= FINISH: 21:16:30.18 ===============

Attached Files



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#2 Hoov

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Posted 29 January 2009 - 11:56 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.
Also please explain your problem as fully as possible. Each little detail will help in getting your system cleaned up and functional again.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:



* Download DDS by sUBs from one of the following links. Save it to your desktop.
DDS.com
DDS.scr
DDS.pif

* Double click on the DDS icon, allow it to run.
* A small box will open, with an explaination about the tool. No input is needed, the scan is running.
* Notepad will open with the results, click no to the Optional_Scan
* Follow the instructions that pop up for posting the results.
* Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#3 VVG

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Posted 29 January 2009 - 03:26 PM

Hi Hoov,

I think the problem has been resolved. Is Malwarebytes update in any way linked to internet explorer? I couldn't update for a while, but then when I tried opening up internet explorer it asked me to 'connect' to the internet rather than 'work offline.' Once I did that, Malwarebytes could update again. So, although everything seems to be working fine, I don't know if its possible that I still have remnants of some virus on my computer. Would you like me to post the DDS scan results? Or should I just wait and see if any other signs of malware appear? I appreciate your help!

#4 Hoov

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Posted 29 January 2009 - 03:31 PM

I would be willing to be that you found the problem. If you are not having any other problems, I wouldn't worry about it. If you have done a scan with Malwarebytes' Anti-Malware and your own AV scanner and they have come up clean, chances are excellent that you are safe.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#5 VVG

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Posted 29 January 2009 - 04:36 PM

Thanks Hoov, then I guess I will simply ask for help again if something else appears. Thanks for the help!

#6 Hoov

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Posted 29 January 2009 - 04:40 PM

You are welcome. Just send me a PM if you want this thread reopened.
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Tilting at windmills hurts you more than the windmills.
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