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Printer Problem

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4 replies to this topic

#1 jchekai


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Posted 23 May 2005 - 05:28 PM

Can't print to any printers on my Toshiba notebook... it has done this before, but I think I solved the problem by ending a process in the task manager. Either that, or the problem went away on its own. Everytime I try to print I get this msg 'This document failed to print'. I have tried printed to network printer, USB printer, or even Adobe Acrobat - with same result. I also re-installed the drivers for both printers- still no luck... any suggestions? I am running Windows XP SP2.

Edited by jchekai, 23 May 2005 - 05:31 PM.

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#2 Herk


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Posted 23 May 2005 - 06:01 PM

There seem to be a lot of problems like this. Take a look at this solution:

Stuck Print Spooler

Also, check under Printers and Faxes in your Control Panel - right-click and choose Properties, then check under the Ports tab to see if the bidirectional printing is enabled.

#3 jchekai

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Posted 23 May 2005 - 06:17 PM

Still no luck, the 'bi-directional' button is greyed out. I also restarted the spooler, but didn't seem to make a difference. I often wonder if my PC is infected with a virus or spyware... I run F-Prot Antivirus, but have also run Adaware, Trendmicro, and spybot. Sometimes Trendmicro will pick something up that F-Prot missed. I there better scanning software available?

#4 Enthusiast


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Posted 23 May 2005 - 08:30 PM

There are other applications available although we wouldn't necessarily consider them "better" - just different. These programs will all pick up malware that the others do not.
Run several. Only one firewall or resident anti-virus program can be used at a time although multiple anti-malware aps can and should be used.

If you are using the firewall that came with Windows XP replace it with one of the following as the Windows firewall only acts against incomming transmissions and not against outgoing.

Freeware AntiSpyware and Security Programs

Software firewalls with freeware versions
Zone Alarm: http://www.zonealarm.com/
Sygate: http://www.sygate.com/

Antivirus programs - freeware

AVG: http://www.grisoft.com/us/us_index.php

Avast Anti-virus freeware

Anti-malware freeware Use several if not all!- especially use the Microsoft Beta.

AdAware: http://www.lavasoftusa.com/software/adaware/
Microsoft Antispyware Beta: http://www.microsoft.com/athome/security/s...re/default.mspx
SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html
Spybot S&D: http://www.safer-networking.org/en/index.html
Microsoft Malicious Software Removal Tool (Win XP and Win 2000):

CWShredder from InterMute
CW Shredder removes some variants of spyware known as the Coolwebsearch Trojan. The Trojan takes advantage of a flaw in a key component of Windows -- Microsoft's version of the Java Virtual Machine -- to install itself via popups often found on porn and illegal software (a.k.a. "warez") sites. Run CWShredder after installing, and have it look for updates. Then click the "Fix" button, and the program will both scan and fix any problems it finds. If your system does not have this kind of spyware, it will give you the good news.

Hijack This and a variety of other tools for malware and pestware or

Follow the directions and then post the log in the proper forum here. DO NOT TRY TO FIX ANYTHING YOURSELF USING HIJACK THIS!

Web based online Antivirus and anti-malware scans: Can be used in addition to whatever resident anti-virus program you are using. Each one may find additional malware that the others may not find.

Panda Activescan (IE only)

Trend Micro antivirus and malware scan:

Etrust Anti-virus web scanner

Kaspersky Anti-Virus Web Scanner

#5 jchekai

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Posted 23 May 2005 - 08:48 PM

Thanks for the advice, printer issue is still a problem. I posted my HJT log in the other forum. It would be nice to get this sorted out.

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