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DNS Hijacker? Search engine results being redirected.


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21 replies to this topic

#1 ohsusana

ohsusana

  • Members
  • 15 posts
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  • Local time:07:00 PM

Posted 15 January 2009 - 10:25 AM

Hello there!

Thanks for reading this.

Here's what happens when I try to perform basic internet searches:

I open a browser.

I put in a search term (something familiar, with known results).

My first search yields normal results.

Subsequent searches, using either different or the same terms, will turn up what appears to be the normal results, but they are not. The title and text of the url's are correct, but the actual addresses are things like: monstermarketplace.com, shopica.com, antivirus.com, etc. This only occurs on the first page of results. The second page has proper url's to match the titles and descriptions. I can even perform that first search, get proper results, refresh that search, and watch the url's all change to those stupid addresses, while the titles and text remain the same. As stated, subsequent searches of any terms, new or old, will then produce the Stupid Page.

This happens with both Explorer and Firefox.

It happens with Google and Yahoo. It happens whether I use toolbar windows, or go to the search engine home pages directly, same results. If I switch between search engines without closing and opening the browser, I get the Stupid Page on the first try with the newly opened search engine.

Both my SpyBot and Norton IS 2009 were and are up-to-date. Scans with both revealed nothing out of the ordinary. I have since loaded Ad-Aware, Windows Defender and MalwareBytes, used them, and gotten nothing out of the ordinary there, either.

I performed about half of a scan with Norton while running my computer in Safe Mode, again, nothing out of the ordinary.

Now, two things are interesting:

I do not have these problems if I use the search window in my Charter homepage (powered by Google), regardless of what browser I am using.

I do not have these problems with Safari. Period.

Other observations worth noting:

I do not have any problems with unwanted pop-ups, I have not clicked on any suspicious email link, I do not open spam mail, I am never physically rerouted to a wrong website, I have no trouble going to whatever website I want, I can open my task manager. In fact, my computer seems to be functioning normally, albeit I did get a Blue Screen Error of Death today while performing an in-depth search for the term 'vundo' (I had to do that search twice, because of that. No BSEoD the second time).

I decided to try HiJackThis, which has led me to you :-).

I sure hope you can help.....

Below and attached are the requested DDS logs. I hope I got it done correctly for you.

Please don't hesitate to let me know what information you require, and thanks again for taking a look.

Regards,

Susana


DDS (Ver_09-01-07.01) - NTFSx86
Run by Compaq_Administrator at 9:54:25.21 on Thu 01/15/2009
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3070.2081 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\sm56hlpr.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe
C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
C:\HP\KBD\KBD.EXE
C:\PROGRA~1\HEWLET~1\PHOTOS~1\HPSHAR~1\hpgs2wnf.exe
C:\Program Files\Logitech\G-series Software\LGDCore.exe
C:\Program Files\Logitech\G-series Software\LCDMon.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDClock.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDMedia.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDCountdown\LCDCountdown.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDPop3\LCDPOP3.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Pandion\Pandion.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe
C:\WINDOWS\ALCXMNTR.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Compaq_Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.charter.net/index.php
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q405&bd=presario&pf=desktop&parm1=seconduser
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q405&bd=presario&pf=desktop&parm1=seconduser
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q405&bd=presario&pf=desktop&parm1=seconduser
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q405&bd=presario&pf=desktop&parm1=seconduser
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q405&bd=presario&pf=desktop&parm1=seconduser
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q405&bd=presario&pf=desktop&parm1=seconduser
uInternet Settings,ProxyOverride = localhost;*.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: NoExplorer - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\norton internet security\engine\16.2.0.7\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\norton internet security\engine\16.2.0.7\IPSBHO.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\norton internet security\engine\16.2.0.7\coIEPlg.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
TB: {5BED3930-2E9E-76D8-BACC-80DF2188D455} - No File
uRun: [LDM] c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [PCDrProfiler]
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [SMSERIAL] sm56hlpr.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [CXMon] "c:\program files\hewlett-packard\photosmart\photo imaging\Hpi_Monitor.exe"
mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\photosmart\hp share-to-web\hpgs2wnd.exe
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [NeroFilterCheck] c:\program files\common files\nero\lib\NeroCheck.exe
mRun: [zBrowser Launcher] c:\program files\logitech\itouch\iTouch.exe
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [<NO NAME>]
mRun: [Launch LGDCore] "c:\program files\logitech\g-series software\LGDCore.exe" /SHOWHIDE
mRun: [Launch LCDMon] "c:\program files\logitech\g-series software\LCDMon.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\docume~1\compaq~1\startm~1\programs\startup\xfire.lnk - c:\program files\xfire\Xfire.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\audibl~1.lnk - c:\program files\audible\bin\AudibleDownloadHelper.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\compaq~1.lnk - c:\program files\compaq connections\5577497\program\Compaq Connections.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~2.lnk - c:\program files\logitech\setpoint\SetPoint.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pandion.lnk - c:\program files\pandion\Pandion.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pictur~2.lnk - c:\program files\sony corporation\picture package\picture package menu\SonyTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pictur~1.lnk - c:\program files\sony corporation\picture package\picture package applications\Residence.exe
IE: Add To Compaq Organize... - c:\progra~1\hewlet~1\compaq~1\bin/module.main/favorites\ie_add_to.html
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: microsoft.com\office

================= FIREFOX ===================

FF - ProfilePath -

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;\SystemRoot\\SystemRoot\System32\Drivers\NIS\1002000.007\SYMEFA.SYS --> \SystemRoot\\SystemRoot\System32\Drivers\NIS\1002000.007\SYMEFA.SYS [?]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1002000.007\BHDrvx86.sys [2008-12-10 255536]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1002000.007\cchpx86.sys [2008-12-10 362544]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090113.003\IDSxpx86.sys [2009-1-14 274808]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-12-9 99376]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090114.024\naveng.sys [2009-1-15 89104]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090114.024\navex15.sys [2009-1-15 876112]
R4 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-9-10 611664]
R4 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\norton internet security\engine\16.2.0.7\ccSvcHst.exe [2008-12-10 115560]
R4 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S3 LCcfltr;Logitech USB Filter Driver;c:\windows\system32\drivers\LCCFLTR.SYS [2008-8-1 14095]

=============== Created Last 30 ================

2009-01-14 16:22 <DIR> --d----- c:\docume~1\compaq~1\applic~1\Malwarebytes
2009-01-14 16:22 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-01-14 16:22 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-14 16:22 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-01-14 16:22 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-01-14 16:20 2,697,168 a------- c:\program files\mbam-setup.exe
2009-01-14 09:56 <DIR> --d----- c:\program files\Trend Micro
2009-01-12 19:02 52,068 a---h--- c:\windows\system32\mlfcache.dat
2009-01-12 17:46 <DIR> --d----- c:\program files\Bonjour
2009-01-12 15:13 <DIR> --d----- c:\program files\Lavasoft
2009-01-12 12:04 552 a------- c:\windows\system32\d3d8caps.dat
2009-01-12 11:33 <DIR> --d----- c:\windows\pss

==================== Find3M ====================

2009-01-14 15:36 0 a------- c:\windows\system32\drivers\lvuvc.hs
2009-01-14 15:36 0 a------- c:\windows\system32\drivers\logiflt.iad
2008-12-12 12:01 3,067,904 -------- c:\windows\system32\dllcache\mshtml.dll
2008-12-12 11:18 87,336 a------- c:\windows\system32\dns-sd.exe
2008-12-12 11:11 61,440 a------- c:\windows\system32\dnssd.dll
2008-12-11 05:57 333,952 a------- c:\windows\system32\drivers\srv.sys
2008-12-11 05:57 333,952 -------- c:\windows\system32\dllcache\srv.sys
2008-12-09 09:19 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2008-12-09 09:19 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2008-12-09 09:19 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2008-12-09 09:19 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2008-12-07 10:20 410,984 a------- c:\windows\system32\deploytk.dll
2008-12-05 05:02 36,272 a----r-- c:\windows\system32\drivers\SymIM.sys
2008-11-18 22:13 86,016 a------- c:\windows\DUMP64b5.tmp
2008-10-24 06:21 455,296 -------- c:\windows\system32\dllcache\mrxsmb.sys
2008-10-23 07:36 286,720 a------- c:\windows\system32\gdi32.dll
2008-10-23 07:36 286,720 -------- c:\windows\system32\dllcache\gdi32.dll
2008-07-14 09:55 308,600 a------- c:\docume~1\alluse~1\applic~1\NortonProtectionMemo.exe
2008-04-02 19:34 45,942,912 a------- c:\program files\Latest Nvidia 8600 driver.exe
2008-02-15 14:40 5,528 ac------ c:\docume~1\compaq~1\applic~1\ViewerApp.dat
2008-01-21 16:46 32 a------- c:\docume~1\alluse~1\applic~1\ezsid.dat
2008-01-21 14:54 22,589,736 a------- c:\program files\SkypeSetup.exe
2007-05-30 13:56 5,037,072 ac------ c:\program files\spybotsd14.exe
2007-05-02 21:02 51,352,744 ac------ c:\program files\Cordless Click Plus.exe
2007-04-27 15:23 1,253,898 ac------ c:\program files\Pandion-2.5.exe
2005-11-08 10:52 164 ac------ c:\docume~1\compaq~1\applic~1\wklnhst.dat
2004-08-10 14:00 94,784 -c-sh--- c:\windows\twain.dll
2008-04-13 19:12 50,688 ---sh--- c:\windows\twain_32.dll
2004-08-19 23:26 1,216 -c-sh--- c:\windows\Twunk_16.dll
2004-08-19 23:26 1,216 -c-sh--- c:\windows\Twunk_32.dll
2008-04-13 19:11 1,028,096 a--sh--- c:\windows\system32\mfc42.dll
2008-04-13 19:12 57,344 a--sh--- c:\windows\system32\msvcirt.dll
2008-04-13 19:12 343,040 a--sh--- c:\windows\system32\msvcrt.dll
2008-04-13 19:12 551,936 ---sh--- c:\windows\system32\oleaut32.dll
2008-04-13 19:12 84,992 a--sh--- c:\windows\system32\olepro32.dll
2008-04-13 19:12 11,776 ---sh--- c:\windows\system32\regsvr32.exe

============= FINISH: 9:54:59.61 ===============

Attached Files


Edited by ohsusana, 15 January 2009 - 05:09 PM.

HP Compaq Presario, AMD Athlon 64 3500+ 2.20 GHz, Hard Drive=200g, RAM=3g, NVidia GEForce 8600 GTS, Linksys Etherfast Cable Router, Windows XP Pro (Media Center Edition) SPK 3, Internet Explorer 6, Firefox 3, Safari, Outlook, Outlook Express, Norton Internet Security 2009 (but not for much longer), SbyBot S&D, MalwareBytes, Ad-Aware AE.

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#2 Hoov

Hoov

  • Malware Response Team
  • 3,519 posts
  • OFFLINE
  •  
  • Location:Mikado Michigan
  • Local time:08:00 PM

Posted 29 January 2009 - 11:33 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.
Also please explain your problem as fully as possible. Each little detail will help in getting your system cleaned up and functional again.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scans:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.


If you have a router, then when the computer is restarting, unhook the router from the internet, then do a reset of the router, and then when the computer and router are back up, make sure you change the default password with a strong password. If you have just an external modem, just unplug the power from it, wait 2 minutes, then plug it back in.


* Download DDS by sUBs from one of the following links. Save it to your desktop.
DDS.com
DDS.scr
DDS.pif

* Double click on the DDS icon, allow it to run.
* A small box will open, with an explaination about the tool. No input is needed, the scan is running.
* Notepad will open with the results, click no to the Optional_Scan
* Follow the instructions that pop up for posting the results.
* Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#3 ohsusana

ohsusana
  • Topic Starter

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  • Local time:07:00 PM

Posted 29 January 2009 - 12:12 PM

Hello!

Thank you so much for taking the time to view my post. The problem is still occuring as described in that post. I have done nothing further to attempt resolution other than to run daily updates and scans with all of the various anti-malware programs I have. None of those programs have found any malware, aside from the usual assortment of tracking cookies.

I have included here a copy of my Malwarebytes scan report from this morning, and new DDS reports as requested.

I know your time is valuable, and appreciate your efforts to assist me.

Regards,

Susan


DDS (Ver_09-01-19.01) - NTFSx86
Run by Compaq_Administrator at 11:47:56.54 on Thu 01/29/2009
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3070.2208 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\sm56hlpr.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe
C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
C:\HP\KBD\KBD.EXE
C:\PROGRA~1\HEWLET~1\PHOTOS~1\HPSHAR~1\hpgs2wnf.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Logitech\G-series Software\LGDCore.exe
C:\Program Files\Logitech\G-series Software\LCDMon.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDClock.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDMedia.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDCountdown\LCDCountdown.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDPop3\LCDPOP3.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Pandion\Pandion.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\WINDOWS\ALCXMNTR.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Documents and Settings\Compaq_Administrator\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.charter.net/index.php
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q405&bd=presario&pf=desktop&parm1=seconduser
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q405&bd=presario&pf=desktop&parm1=seconduser
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q405&bd=presario&pf=desktop&parm1=seconduser
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q405&bd=presario&pf=desktop&parm1=seconduser
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q405&bd=presario&pf=desktop&parm1=seconduser
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q405&bd=presario&pf=desktop&parm1=seconduser
uInternet Settings,ProxyOverride = localhost;*.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: NoExplorer - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\norton internet security\engine\16.2.0.7\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\norton internet security\engine\16.2.0.7\IPSBHO.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\norton internet security\engine\16.2.0.7\coIEPlg.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
TB: {5BED3930-2E9E-76D8-BACC-80DF2188D455} - No File
uRun: [LDM] c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [PCDrProfiler]
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [SMSERIAL] sm56hlpr.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [CXMon] "c:\program files\hewlett-packard\photosmart\photo imaging\Hpi_Monitor.exe"
mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\photosmart\hp share-to-web\hpgs2wnd.exe
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [NeroFilterCheck] c:\program files\common files\nero\lib\NeroCheck.exe
mRun: [zBrowser Launcher] c:\program files\logitech\itouch\iTouch.exe
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [<NO NAME>]
mRun: [Launch LGDCore] "c:\program files\logitech\g-series software\LGDCore.exe" /SHOWHIDE
mRun: [Launch LCDMon] "c:\program files\logitech\g-series software\LCDMon.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
StartupFolder: c:\docume~1\compaq~1\startm~1\programs\startup\xfire.lnk - c:\program files\xfire\Xfire.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\audibl~1.lnk - c:\program files\audible\bin\AudibleDownloadHelper.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\compaq~1.lnk - c:\program files\compaq connections\5577497\program\Compaq Connections.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~2.lnk - c:\program files\logitech\setpoint\SetPoint.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pandion.lnk - c:\program files\pandion\Pandion.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pictur~2.lnk - c:\program files\sony corporation\picture package\picture package menu\SonyTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pictur~1.lnk - c:\program files\sony corporation\picture package\picture package applications\Residence.exe
IE: Add To Compaq Organize... - c:\progra~1\hewlet~1\compaq~1\bin/module.main/favorites\ie_add_to.html
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: microsoft.com\office

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\compaq~1\applic~1\mozilla\firefox\profiles\jvms7sob.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.charter.net/index.php
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-1-22 64160]
R0 SymEFA;Symantec Extended File Attributes;\SystemRoot\\SystemRoot\System32\Drivers\NIS\1002000.007\SYMEFA.SYS --> \SystemRoot\\SystemRoot\System32\Drivers\NIS\1002000.007\SYMEFA.SYS [?]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1002000.007\BHDrvx86.sys [2008-12-10 255536]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1002000.007\cchpx86.sys [2008-12-10 362544]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090120.002\IDSxpx86.sys [2009-1-28 274808]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-12-9 99376]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090128.041\naveng.sys [2009-1-29 89104]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090128.041\navex15.sys [2009-1-29 876112]
R4 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-1-18 942416]
R4 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\norton internet security\engine\16.2.0.7\ccSvcHst.exe [2008-12-10 115560]
R4 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S3 LCcfltr;Logitech USB Filter Driver;c:\windows\system32\drivers\LCCFLTR.SYS [2008-8-1 14095]

=============== Created Last 30 ================

2009-01-22 09:37 15,688 a------- c:\windows\system32\lsdelete.exe
2009-01-22 07:58 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-01-22 07:56 <DIR> -cd-h--- c:\docume~1\alluse~1\applic~1\{83C91755-2546-441D-AC40-9A6B4B860800}
2009-01-22 07:56 <DIR> --d----- c:\program files\Lavasoft
2009-01-16 09:57 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-01-16 09:57 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-14 16:22 <DIR> --d----- c:\docume~1\compaq~1\applic~1\Malwarebytes
2009-01-14 16:22 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-01-14 16:22 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-01-14 16:20 2,697,168 a------- c:\program files\mbam-setup.exe
2009-01-14 09:56 <DIR> --d----- c:\program files\Trend Micro
2009-01-12 19:02 52,068 a---h--- c:\windows\system32\mlfcache.dat
2009-01-12 17:46 <DIR> --d----- c:\program files\Bonjour
2009-01-12 12:04 552 a------- c:\windows\system32\d3d8caps.dat
2009-01-12 11:33 <DIR> --d----- c:\windows\pss

==================== Find3M ====================

2009-01-29 07:13 0 a------- c:\windows\system32\drivers\lvuvc.hs
2009-01-29 07:13 0 a------- c:\windows\system32\drivers\logiflt.iad
2008-12-12 12:01 3,067,904 -------- c:\windows\system32\dllcache\mshtml.dll
2008-12-12 11:18 87,336 a------- c:\windows\system32\dns-sd.exe
2008-12-12 11:11 61,440 a------- c:\windows\system32\dnssd.dll
2008-12-11 05:57 333,952 a------- c:\windows\system32\drivers\srv.sys
2008-12-11 05:57 333,952 -------- c:\windows\system32\dllcache\srv.sys
2008-12-09 09:19 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2008-12-09 09:19 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2008-12-09 09:19 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2008-12-09 09:19 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2008-12-07 10:20 410,984 a------- c:\windows\system32\deploytk.dll
2008-12-05 05:02 36,272 a----r-- c:\windows\system32\drivers\SymIM.sys
2008-11-18 22:13 86,016 a------- c:\windows\DUMP64b5.tmp
2008-07-14 09:55 308,600 a------- c:\docume~1\alluse~1\applic~1\NortonProtectionMemo.exe
2008-04-02 19:34 45,942,912 a------- c:\program files\Latest Nvidia 8600 driver.exe
2008-02-15 14:40 5,528 ac------ c:\docume~1\compaq~1\applic~1\ViewerApp.dat
2008-01-21 16:46 32 a------- c:\docume~1\alluse~1\applic~1\ezsid.dat
2008-01-21 14:54 22,589,736 a------- c:\program files\SkypeSetup.exe
2007-05-30 13:56 5,037,072 ac------ c:\program files\spybotsd14.exe
2007-05-02 21:02 51,352,744 ac------ c:\program files\Cordless Click Plus.exe
2007-04-27 15:23 1,253,898 ac------ c:\program files\Pandion-2.5.exe
2005-11-08 10:52 164 ac------ c:\docume~1\compaq~1\applic~1\wklnhst.dat
2004-08-10 14:00 94,784 -c-sh--- c:\windows\twain.dll
2008-04-13 19:12 50,688 ---sh--- c:\windows\twain_32.dll
2004-08-19 23:26 1,216 -c-sh--- c:\windows\Twunk_16.dll
2004-08-19 23:26 1,216 -c-sh--- c:\windows\Twunk_32.dll
2008-04-13 19:11 1,028,096 a--sh--- c:\windows\system32\mfc42.dll
2008-04-13 19:12 57,344 a--sh--- c:\windows\system32\msvcirt.dll
2008-04-13 19:12 343,040 a--sh--- c:\windows\system32\msvcrt.dll
2008-04-13 19:12 551,936 ---sh--- c:\windows\system32\oleaut32.dll
2008-04-13 19:12 84,992 a--sh--- c:\windows\system32\olepro32.dll
2008-04-13 19:12 11,776 ---sh--- c:\windows\system32\regsvr32.exe

============= FINISH: 11:48:32.15 ===============


Malwarebytes' Anti-Malware 1.33
Database version: 1704
Windows 5.1.2600 Service Pack 3

1/29/2009 8:50:01 AM
mbam-log-2009-01-29 (08-50-01).txt

Scan type: Quick Scan
Objects scanned: 71025
Time elapsed: 43 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Attached Files


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#4 Hoov

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Posted 29 January 2009 - 12:17 PM

Do you have a router? If not run ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Also make sure you close all your browsers just before the instructions tell you to start the scanner.

Please include the C:\ComboFix.txt in your next reply for further review.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall
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#5 ohsusana

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Posted 29 January 2009 - 04:00 PM

Hello again,

I do have a router. I had no malware to remove with MBAM, so did not reboot computer and reset router this morning after performing the MBAM scan (although computer has been rebooted since).

Should I reset the router now?

Should I still run ComboFix?

Thank you again for your assistance,

Susan
HP Compaq Presario, AMD Athlon 64 3500+ 2.20 GHz, Hard Drive=200g, RAM=3g, NVidia GEForce 8600 GTS, Linksys Etherfast Cable Router, Windows XP Pro (Media Center Edition) SPK 3, Internet Explorer 6, Firefox 3, Safari, Outlook, Outlook Express, Norton Internet Security 2009 (but not for much longer), SbyBot S&D, MalwareBytes, Ad-Aware AE.

#6 Hoov

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Posted 29 January 2009 - 04:11 PM

Most definitely reset the router using the reset button. But make sure you do a full scan with Malwarebytes' Anti-Malware first. There is one particular but that will change settings in your router so that you see what you are seeing with the search. But when you reset your router, make sure its disconnected from the net first, and make sure you change the password before connecting back to the net. Hold off on the combofix until after the router reset. If you do that and you are still having the problem, then yes run combofix and post up the results.
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#7 ohsusana

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Posted 29 January 2009 - 04:43 PM

OK, thanks! I want to make sure I understand your instructions clearly, so I'm listing the steps to take below. If you will affirm or correct me as needed, I would appreciate it.

I should:

1. Run a MBAM Full Scan.

2. After scanning and correcting any infections if needed, disconnect pc from router, and router from cable modem.

3. Reset both pc and router, then reconnect everything appropriately.

4. If problem still occurs, run ComboFix and post results.

5. If problem is gone, do the happy dance and let you know. Not necessarily in that order.

Also, a question: We don't use router passwords here....it's a simple home and home office setup with three machines (now four) plugged (wired) into a router that is plugged (wired) into the cable modem. Please advise if there is something I am missing here? Also, please note that none of the other machines in the household are experiencing this problem.
HP Compaq Presario, AMD Athlon 64 3500+ 2.20 GHz, Hard Drive=200g, RAM=3g, NVidia GEForce 8600 GTS, Linksys Etherfast Cable Router, Windows XP Pro (Media Center Edition) SPK 3, Internet Explorer 6, Firefox 3, Safari, Outlook, Outlook Express, Norton Internet Security 2009 (but not for much longer), SbyBot S&D, MalwareBytes, Ad-Aware AE.

#8 Hoov

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Posted 29 January 2009 - 04:53 PM

that is the way to do it, except that the router needs a password put into it before you connect it back to the internet. Your user manual will tell you how. This password has nothing to do with the users in the house connecting, it has to do with having a password so settings in the router cannot be changed without it.

If only one computer has the problem, then go ahead and skip the Malwarebytes' Anti-Malware scan, but I would still do the router password. I would still reset that though. Just to make sure that no one else has changed any settings. After than chances are you will need to do the combofix scan.
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#9 ohsusana

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Posted 29 January 2009 - 07:57 PM

OK!

We reset the router and set a new password (something higher level than what existed).

Still had the problem.

So, I ran ComboFix, and did my best to follow instructions correctly.

The problem is gone!

I am only quietly doing the happy dance at present....I've posted the ComboFix log for your review. I will wait until you tell me it's safe to kick up my heels for true.

I would dearly love to know what the problem was, even if it's a down-scaled, simplified explanation for the technically challenged.

I would also dearly love to know if I can consider my computer safe (as much as anything is) for performing financial and other sensitive transactions.

BTW, I enabled all my various anti-malware crud after performing ComboFix, and of course, SpyBot wanted to tell me about many changes having been made. I accepted them all, considering what I'd just done. I hope that was ok....

Thanks again. You are my hero.

Susan

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  • Attached File  log.zip   6.29KB   4 downloads

HP Compaq Presario, AMD Athlon 64 3500+ 2.20 GHz, Hard Drive=200g, RAM=3g, NVidia GEForce 8600 GTS, Linksys Etherfast Cable Router, Windows XP Pro (Media Center Edition) SPK 3, Internet Explorer 6, Firefox 3, Safari, Outlook, Outlook Express, Norton Internet Security 2009 (but not for much longer), SbyBot S&D, MalwareBytes, Ad-Aware AE.

#10 Hoov

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Posted 29 January 2009 - 08:57 PM

Basically it is a Trojan that redirects search results to where it is programmed to send you. There are several versions, yours is about the second nastiest. There is one that I have been helping someone on for a couple weeks, and every time we get one step closer, we get knocked a step back.


Now there are something's you need to do to fully clean your system and keep it secure.

[*]Please download OTCleanIt from one of the following mirrors and save it to your desktop:[*]Double click the Posted Image icon.
[*] Click the large "Cleanup" button.
[*] A list of tool components used in the Cleanup of malware will be downloaded.
[*] Click Yes to begin the Cleanup process and remove these components, including this application.
[*] You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
[*] Make sure you have an Internet Connection.
[*] If you have a firewall that throws out a message that OTMI3 is attempting to contact the Internet that it should be allowed.
[*]You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
[/list]
Cleaning out Temporary Files etc. There are several different products that you can use for this. You can go thru the Internet Options in the windows Control Panel. There are several programs that also do the job better than windows does it, in my opinion. There is System Security Suite, EasyCleaner, Ccleaner. Also sometimes other program sometimes do it as well as what you originally got it for like ZoneAlarm Security Suite. Just make sure to keep them updated and use them regularly.

Disable and Enable System Restore.
If you are using Windows Vista or XP, then I recommend you turn off System restore, and then turn it back on so that you will not be able to restore your problems to a clean computer.

Here are some good tutorials for that.
Windows Vista Restore Guide
or
Windows XP System Restore Guide
Reboot
Re-enable system restore with instructions from tutorial above

Create a System Restore Point
Go to all programs, then to accessories, then to system tools, then to system restore. Check the box for create restore point (not select a restore point), then click next and follow the instructions.

Make your Internet Explorer more secure - This can be done by following these simple instructions: (unless you are using ZoneAlarm Security Suite or something similar, then you would secure the browser thru the firewall).

From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
Also see the following: Internet Explorer Privacy & Security Settings
Working with Internet Explorer 6 Security

Use a different browser other than IE (most exploits are pointed towards IE). One of them is
Firefox.
It is also worth trying Thunderbird for controlling spam in your e-mail.


Always use an UPDATED anti-virus program Make sure you update this at least weekly, if not more often. This is one thing that may Ave you more than anything else.

Run malware scanners. Three free ones are Spybot Search and Destroy, and AdAware and Malwarebytes' Anti-Malware


Always use a firewall.
Any firewall is better than none, and you should pick a firewall that you will use, as even the best firewall is worthless if you turn it off.

Learn how to use your firewall Only programs that need it should have access to the net. But these are specific to the firewall you use, so you will need to learn how. Several firewalls have support forums here. My page will help you with ZoneAlarm if that is what you choose.


Never run two Antivirus programs or two Firewalls at the same time. They can interfere with each other and cause problems. Some people swear that more protection is provided, but the reverse is true. They tend to argue amongst themselves and end up leaving holes. Now I have more than 1 AV installed on my computer, and I keep them up to date. I only run one at a time, but each program has weakness's, so I keep a backup in case my computer starts acting up.


MOST IMPORTANT : Windows and IE, and whatever other software that you have that connects to the net, needs to be kept updated. The reason is, these programs connect to the net, and if there is an internal security problem, you have already told your firewall to allow the communication, and thus you will have allowed a hole. UPDATES are important. I suggest that you make sure that Windows Updates and the updates for your antivirus and antimalware programs are set for automatic updates.

Don't ever use P2P or filesharing software Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

Before using any malware detection / removal software Check with Rogue/Suspect Spyware List and Rogue Applications List That way you will know if the program you are looking at is on the up and up. If you want to know how it stacks up against other programs check out SpywareWarrior

We have a good guide here at Spyware Hammer on how to prevent Malware in the Future. You might want to peruse this and follow the recommendations in there.
PLEASE READ IT AND FOLLOW THE RECOMMENDATIONS TO PROTECT YOURSELF.

Let us know if you have any more problems, either new or old.
Have a good time surfing the net, but stay safe.
If you have no more problems, let me know and I will mark this as resolved. Or if you have more questions, ask away, that is why I am here.
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Tilting at windmills hurts you more than the windmills.
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#11 ohsusana

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Posted 30 January 2009 - 08:50 AM

Thank you so much for all of your assistance and advice. I am about to beging the cleaning process, and review the suggested help forums for Firewall process and future protection. I will also run all my various scans, and let you know how it goes.

I am gratified that many of the things you suggest, I already do -- cleaning out my temp folder, getting regular program updates and doing scans (I have run SpyBot religiously for years, and recently added Ad-Aware, Malwarebytes and Defender to that list).

I will ensure the changes you recommend for Explorer are in place. I also use Firefox, and had the same problem with that browser (also gone). If there are any settings you recommend for that program, I would be happy to follow them as well....?

I do have a couple of questions:

1. You said: "Never run two Antivirus programs or two Firewalls at the same time. They can interfere with each other and cause problems. Some people swear that more protection is provided, but the reverse is true. They tend to argue amongst themselves and end up leaving holes. Now I have more than 1 AV installed on my computer, and I keep them up to date. I only run one at a time, but each program has weakness's, so I keep a backup in case my computer starts acting up."

Does this apply to the real-time protection option on these programs? For instance, Ad-Aware, SpyBot, Defender and Norton all have these functions, and are all enabled. OR - does this statement only apply to active scanning? Or only apply to products that are officially labelled 'Anti-Virus' (I do only use the Norton Firewall, and Norton Security as an official 'anti-virus' program).

2. Is there a name for this trojan I picked up?

3. Do you wonderful folks have a reporting method to give information to companies like Norton, Lavasoft, etc.? Or should I notify them of this problem? Or is that a waste of time?

4. Do you want me to post any reports or logs here after I am done?

I know you are doing this in your volunteer time, and really appreciate it. Forewarned is forearmed, and I'd like to do everything I can to prevent myself and others from suffering these same problems.

Thank you again,

Susan
HP Compaq Presario, AMD Athlon 64 3500+ 2.20 GHz, Hard Drive=200g, RAM=3g, NVidia GEForce 8600 GTS, Linksys Etherfast Cable Router, Windows XP Pro (Media Center Edition) SPK 3, Internet Explorer 6, Firefox 3, Safari, Outlook, Outlook Express, Norton Internet Security 2009 (but not for much longer), SbyBot S&D, MalwareBytes, Ad-Aware AE.

#12 Hoov

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Posted 30 January 2009 - 09:16 AM

1. You said: "Never run two Antivirus programs or two Firewalls at the same time. They can interfere with each other and cause problems. Some people swear that more protection is provided, but the reverse is true. They tend to argue amongst themselves and end up leaving holes. Now I have more than 1 AV installed on my computer, and I keep them up to date. I only run one at a time, but each program has weakness's, so I keep a backup in case my computer starts acting up."

Does this apply to the real-time protection option on these programs? For instance, Ad-Aware, SpyBot, Defender and Norton all have these functions, and are all enabled. OR - does this statement only apply to active scanning? Or only apply to products that are officially labelled 'Anti-Virus' (I do only use the Norton Firewall, and Norton Security as an official 'anti-virus' program).

Both. Some of these tools are starting to bleed over into other areas. AdAware for instance appears to have added antivirus capabilities, but its not a full blown AV program. It may be able to coexist with an AV scanner. But as a rule AV and firewall programs don't like each other. If your combination is working, then let it run that way, but if you start seeing a problem, it could be the conflict.

2. Is there a name for this trojan I picked up?

Honestly I don't know. The file that did it is wdmaud.sys, but it's a counterfeit file. As the real file with that name is a legit MS file.

3. Do you wonderful folks have a reporting method to give information to companies like Norton, Lavasoft, etc.? Or should I notify them of this problem? Or is that a waste of time?

Waste of time in this case, they know about it already.

4. Do you want me to post any reports or logs here after I am done?

Nope, you are good, unless you are seeing a problem.

I know you are doing this in your volunteer time, and really appreciate it. Forewarned is forearmed, and I'd like to do everything I can to prevent myself and others from suffering these same problems.

Thank you again,

Susan


You are welcome!
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#13 ohsusana

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Posted 30 January 2009 - 05:28 PM

OK, so here's what I wound up with today

I cleaned the computer per your instructions, using the OTCleanit tool. Checked IE's settings, all were correct except for one, which I fixed. I created a 'clean' system restore point.

After all that, I ran a full scan with Norton, which only revealed the usual few tracking cookies. Yay.

I ran a full scan with Ad-Aware, which revealed a few more tracking cookies, and a half-dozen 'suspicious' items that it recommended I allow once and forward them a list for review. I did so.

I then ran a full scan with Malwarebytes, which gave me the below report.

I have not gotten to SpyBot yet today.

Yuck!

Do I need to worry more?

I am so sorry to bother you again.

Regards,

Susan


Malwarebytes' Anti-Malware 1.33
Database version: 1709
Windows 5.1.2600 Service Pack 3

1/30/2009 5:00:40 PM
mbam-log-2009-01-30 (17-00-40).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 141831
Time elapsed: 1 hour(s), 44 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\dllcache\beep.sys (Trojan.Patched) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\beep.sys (Trojan.Patched) -> Quarantined and deleted successfully.
D:\I386\SYSTEM32\drivers\beep.sys (Trojan.Patched) -> Quarantined and deleted successfully.
D:\MiniNT\system32\drivers\beep.sys (Trojan.Patched) -> Quarantined and deleted successfully.
HP Compaq Presario, AMD Athlon 64 3500+ 2.20 GHz, Hard Drive=200g, RAM=3g, NVidia GEForce 8600 GTS, Linksys Etherfast Cable Router, Windows XP Pro (Media Center Edition) SPK 3, Internet Explorer 6, Firefox 3, Safari, Outlook, Outlook Express, Norton Internet Security 2009 (but not for much longer), SbyBot S&D, MalwareBytes, Ad-Aware AE.

#14 Hoov

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Posted 30 January 2009 - 08:05 PM

That file is related to System Antivirus 2008, which is malware. You probably got it when you were doing a search to see if you were fixed. Go ahead and run Spybot, also use its immunize feature. Then surf the net for a while then tomorrow morning run Malwarebytes' Anti-Malware again, Full scan, just to make sure.

As for bothering me, no worries, that is why I am here. To make sure your system is clean, and you have the knowledge to keep yourself from becoming a victim to malware again.
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#15 ohsusana

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Posted 31 January 2009 - 01:26 PM

Howdy.

OK, I ran SpyBot with no malicious items found, although it did not give me the usual 'Microsoft.WindowsSecurityCenter Disabled' message (I found that odd). I always use the Immunize feature (which makes me wonder why I picked up that recent trojan "batched" in the first place....coulda swore I re-enabled all my stuff after ComboFix and before doing any searching). I made sure the immu base was up-to-date anyway (it was). I have my Microsoft updates set to 'notify' as they can interrupt programs that don't do well with the interruptions. I use Norton's firewall, and have disabled the Windows firewall. I checked, and all of those settings are still the same.

I bounced around on the web a bit....believe it or not, I'm not a huge web-surfer. I performed a few searches with both IE and Firefox. No wonky results. I visited a few web pages that I had reason to believe were safe, and that IE indicated were secure....on one of the visits, I got a 'page cannot be found' message, and simultaneously, Norton notifed me of an intrusion attempt that had been blocked. Interestingly, the attacking computer is listed as my own. Sigh.

That message said:
"An intrusion attempt by SUSAN was blocked. Application path \DEVICE\HARDDISKVOLUME2\PROGRAM FILES\INTERNETEXPLORER\IEXPLORE.EXE"

There is more info regarding attacking computer, attacking URL, destination address, source address, traffic address...if you need it......

After a quick check to make sure I wasn't getting wonky search results again, I figured that was probably enough web-surfing, and ran a full-scan using MalwareBytes, and it found nothing this time.

I'm not sure what to think....a little bit of knowledge is a scary thing.....I should mention that this is the second time I've had an intrusion blocked by 'SUSAN' -- once was just after I noticed the web browser trojan problem happening and I was searching the internet for information about the possible problem.

Anyway, there ya have it.....happy Saturday.....thanks yet again.

Cheers,

Susan
HP Compaq Presario, AMD Athlon 64 3500+ 2.20 GHz, Hard Drive=200g, RAM=3g, NVidia GEForce 8600 GTS, Linksys Etherfast Cable Router, Windows XP Pro (Media Center Edition) SPK 3, Internet Explorer 6, Firefox 3, Safari, Outlook, Outlook Express, Norton Internet Security 2009 (but not for much longer), SbyBot S&D, MalwareBytes, Ad-Aware AE.




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