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Windows Update Service Causes Add Remove Programs to be blank


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#1 roberta47

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Posted 15 January 2009 - 08:59 AM

Hi Folks,

This is one I've never heard of before. The computer is an older (5 yrs) Dell Inspiron 5100 with 512 MB RAM running Win XP Home SP2.

Let me preface this by saying that the computer had multiple infections which were cleaned using a combination of SuperAntiSpyware, Trend Micro online scan, Norton Internet Security 2009, and Malware Bytes.

Next, I ran a chkdsk /f.

After these viruses were taken care of I did an inplace repair install of Windows XP then manually downloaded SP2 and installed it.

When I open My Computer, all I got was the flashlight. I managed to fix that by disabling the Shell Hardware Detection service. The one I'm having trouble with is that the Add Remove Programs list comes up empty. I am able to get the list to populate only if I turn off the Automatic Windows Update service. How the two are related, I have no idea. This of course presents a problem as you cannot use Windows Update without it.

Anybody out there have any ideas?

TIA,
Roberta

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#2 hamluis

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Posted 15 January 2009 - 09:48 AM

Well...if you are sure the system is clean, you could always try Add or Remove Programs Restriction - Undo, #146, at http://www.kellys-korner-xp.com/xp_tweaks.htm

Louis




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