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Antivirus 2009


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#1 Donna_M

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Posted 15 January 2009 - 04:44 AM

Hi! We have a laptop used by my daughters which I have learned has become infected with Antivirus 2009. Unfortunately they didn't tell me for ages and it has got so bad that it will no longer open any programs and cannot get onto the internet for me to download any antispyware removal programs. Can someone tell me what I need to do please to clean it up and restore the laptop back to life? I REALLY hope this isn't a fatal problem!

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#2 rigel

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Posted 15 January 2009 - 01:16 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Donna_M

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Posted 15 January 2009 - 05:01 PM

Hi, thanks for that :thumbsup: . The problem I have is that the computer has been disabled to such an extent that it will not connect to the internet. Can I download something to my healthy (work) laptop and burn it onto a disc to then use to clean up the infected machine?

#4 rigel

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Posted 15 January 2009 - 07:31 PM

Yes...

Download the Malwarebytes main file and also its updates. All links are in the about post. When you have the files downloaded, rename the main file to donna.com . Move the files and run them on the infected computer. Let me know if you need any help...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Donna_M

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Posted 16 January 2009 - 04:49 AM

I'll give it a whirl and get back to you if I get stuck. Many thanks!!!!

#6 rigel

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Posted 16 January 2009 - 08:09 AM

Thanks Donna :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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