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browser hijacked when I click links, Unable to run antivirus


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2 replies to this topic

#1 oblaxican

oblaxican

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  • Local time:01:01 PM

Posted 14 January 2009 - 11:02 PM

Hello and thank you for taking time to read my post.

I have been having problems with a virus that is taking me to random web sites and also giving me problems with antivirus. Every scan (both Norton and AVG) are cancelled after like 10 seconds. In addition, I cannot update any antivirus programs. Also, Windows update is not working either.

Below is the scan results, any help is greatly appreciated!

Thanks a ton,

Bryce



DDS (Ver_09-01-07.01) - NTFSx86
Run by Dolce at 19:50:46.49 on Wed 01/14/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1978.1117 [GMT -8:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_a7e996cd\STacSV.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Hpservice.exe
C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\VistaSrv.exe
C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\WBVista.exe
C:\Windows\system32\vfsFPService.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\DigitalPersona\Bin\DpHostW.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_030ac640\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
C:\Windows\SMINST\BLService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\DigitalPersona\Bin\DpAgent.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\NOTEPAD.EXE
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Windows\System32\vdsldr.exe
C:\Users\Dolce\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WPKZ7OA9\dds[1].scr
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://tiamocarino.wordpress.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=Pavilion&pf=cnnb
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=Pavilion&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=Pavilion&pf=cnnb
uInternet Settings,ProxyOverride = *.local
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: NoExplorer - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [RocketDock] "c:\program files\rocketdock\RocketDock.exe"
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Notify: igfxcui - igfxdev.dll
Notify: WBSrv - c:\progra~1\stardock\object~1\window~1\wbsrv.dll
LSA: Notification Packages = scecli DPPWDFLT

============= SERVICES / DRIVERS ===============

R3 enecir;ENE CIR Receiver;c:\windows\system32\drivers\enecir.sys [2008-1-24 52736]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-6-4 113664]
R3 vfs101x;vfs101x;c:\windows\system32\drivers\vfs101x.sys [2008-3-26 40752]
R4 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_030ac640\AEstSrv.exe [2008-12-18 73728]
R4 hpsrv;HP Service;c:\windows\system32\hpservice.exe [2008-3-18 24880]
R4 Recovery Service for Windows;Recovery Service for Windows;c:\windows\sminst\BLService.exe [2008-7-1 341328]
R4 vfsFPService;Validity Fingerprint Service;c:\windows\system32\vfsFPService.exe [2008-3-26 595248]
R4 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-12-23 24652]
S3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-6-30 193840]

=============== Created Last 30 ================

2009-01-14 18:28 187,344,312 a------- c:\windows\MEMORY.DMP
2009-01-14 15:20 <DIR> --d----- c:\program files\RocketDock
2009-01-14 15:09 7,638 a------- c:\windows\WBlangorig.ini
2009-01-13 21:31 <DIR> --d----- c:\program files\CCleaner
2009-01-13 00:02 <DIR> --d----- c:\program files\Norton Support
2009-01-12 22:33 <DIR> --d----- c:\programdata\Norton
2009-01-12 22:33 <DIR> --d----- c:\program files\Norton AntiVirus
2009-01-12 22:33 <DIR> --d----- c:\progra~2\Norton
2009-01-12 22:33 <DIR> --d----- c:\programdata\NortonInstaller
2009-01-12 22:33 <DIR> --d----- c:\program files\NortonInstaller
2009-01-12 22:33 <DIR> --d----- c:\progra~2\NortonInstaller
2009-01-12 18:43 <DIR> --d----- c:\programdata\avg8
2009-01-12 18:43 <DIR> --d----- c:\progra~2\avg8
2009-01-11 22:04 <DIR> --d----- c:\programdata\Digsby
2009-01-11 22:04 <DIR> --d----- c:\progra~2\Digsby
2009-01-11 21:53 <DIR> --d----- c:\users\dolce\appdata\roaming\Digsby
2009-01-11 21:52 <DIR> --d----- c:\program files\Digsby
2009-01-11 21:51 <DIR> --d----- c:\program files\My.Freeze.com NetAssistant
2009-01-08 23:53 <DIR> --d----- c:\programdata\PC Drivers HeadQuarters
2009-01-08 23:53 <DIR> --d----- c:\progra~2\PC Drivers HeadQuarters
2009-01-08 18:00 32 ---shr-- c:\temp\HPCD.sys
2009-01-08 17:59 <DIR> --d----- C:\Temp
2009-01-07 00:03 180,224 a------- c:\windows\system32\ac3filter.cpl
2009-01-07 00:03 <DIR> --d----- c:\program files\AC3Filter
2009-01-05 22:50 <DIR> --d----- c:\program files\common files\PX Storage Engine
2009-01-05 22:04 <DIR> --d----- c:\program files\DivX
2009-01-04 12:45 <DIR> --d----- c:\program files\common files\Stardock
2009-01-03 23:35 <DIR> --d----- c:\users\dolce\appdata\roaming\Stardock
2009-01-03 23:35 <DIR> --d----- c:\programdata\Stardock
2009-01-03 23:35 <DIR> --d----- c:\progra~2\Stardock
2009-01-03 22:33 <DIR> --dshr-- C:\resycled
2009-01-03 22:33 255 ---shr-- C:\autorun.inf
2009-01-03 16:32 0 a------- c:\windows\WB.ini
2009-01-03 16:28 29 a------- c:\windows\.wb4
2009-01-03 16:25 58,792 a------- c:\windows\system32\wbload.dll
2009-01-03 16:25 42,672 a------- c:\windows\system32\wbsys.dll
2009-01-03 16:25 <DIR> --d----- c:\program files\Stardock
2009-01-02 22:35 64 a------- c:\windows\system32\DFMRegister.inf
2009-01-02 22:35 22,016 a------- c:\windows\system32\borlndmm.dll
2009-01-02 22:35 <DIR> --d----- c:\program files\Cequal Software
2008-12-31 23:45 <DIR> --d----- c:\programdata\Launcher
2008-12-31 23:45 <DIR> --d----- c:\progra~2\Launcher
2008-12-31 21:57 <DIR> --d----- c:\programdata\Graboid Inc
2008-12-31 21:57 <DIR> --d----- c:\progra~2\Graboid Inc
2008-12-31 21:57 <DIR> --d----- c:\users\dolce\appdata\roaming\MozillaControl
2008-12-31 21:56 <DIR> --d----- c:\program files\VideoLAN
2008-12-31 21:56 <DIR> --d----- c:\program files\Graboid
2008-12-29 06:42 873,310 a------- c:\windows\system32\oem23.inf
2008-12-29 04:23 <DIR> -cdsh--- c:\program files\common files\WindowsLiveInstaller
2008-12-29 04:21 <DIR> --d----- c:\programdata\WLInstaller
2008-12-28 16:12 <DIR> --d----- c:\users\dolce\appdata\roaming\App Launcher Gadget
2008-12-28 14:14 <DIR> --d----- c:\program files\Bonjour
2008-12-27 20:54 <DIR> --d----- c:\users\dolce\appdata\roaming\GlarySoft
2008-12-23 23:20 241,152 a------- c:\windows\system32\PortableDeviceApi.dll
2008-12-23 23:20 361,984 a------- c:\windows\system32\IPSECSVC.DLL
2008-12-23 23:20 212,480 a------- c:\windows\system32\drivers\mrxsmb10.sys
2008-12-23 23:20 113,664 a------- c:\windows\system32\drivers\rmcast.sys
2008-12-23 23:20 12,240,896 a------- c:\windows\system32\NlsLexicons0007.dll
2008-12-23 23:20 2,644,480 a------- c:\windows\system32\NlsLexicons0009.dll
2008-12-23 23:20 801,280 a------- c:\windows\system32\NaturalLanguage6.dll
2008-12-23 23:16 1,191,936 a------- c:\windows\system32\msxml3.dll
2008-12-23 23:07 1,524,736 a------- c:\windows\system32\wucltux.dll
2008-12-23 23:07 83,456 a------- c:\windows\system32\wudriver.dll
2008-12-23 23:07 162,064 a------- c:\windows\system32\wuwebv.dll
2008-12-23 23:07 31,232 a------- c:\windows\system32\wuapp.exe
2008-12-23 23:05 <DIR> --d----- c:\users\dolce\appdata\roaming\Symantec
2008-12-23 23:04 <DIR> --d----- c:\users\dolce\appdata\roaming\DigitalPersona
2008-12-23 23:04 44 a------- c:\windows\system\hpsysdrv.dat
2008-12-23 23:00 <DIR> --d----- c:\users\dolce\appdata\roaming\HP TCS
2008-12-23 22:59 <DIR> --d----- c:\programdata\Viewpoint
2008-12-23 22:59 <DIR> --d----- c:\progra~2\Viewpoint
2008-12-23 22:59 <DIR> --d----- c:\program files\Viewpoint
2008-12-23 22:59 <DIR> --d----- c:\programdata\AOL OCP
2008-12-23 22:59 <DIR> --d----- c:\programdata\AOL
2008-12-23 22:59 <DIR> --d----- c:\program files\common files\AOL
2008-12-23 22:59 368 a---h--- C:\IPH.PH
2008-12-23 22:57 <DIR> --d----- c:\users\dolce\appdata\roaming\Macrovision
2008-12-23 22:57 0 a--shr-- c:\windows\system32\drivers\103C_HP_cNB_Pavilion dv5 Notebook PC_Y5335KV_0U_QCNF85015K8_E465478-004_4A_I3602_SQuanta_V02.20_F.11_T081029_WV3-1_L409_M1979_J160_7Intel_86FD_92.00_#081223_N10EC8136;14E44315_(KQ573AV)_XMOBILE_CN10_Z_2F.11.MRK
2008-12-23 22:56 <DIR> --d----- c:\users\Dolce
2008-12-23 16:03 107,368 a------- c:\windows\system32\GEARAspi.dll
2008-12-23 16:03 15,464 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2008-12-23 16:03 <DIR> --d----- c:\program files\iPod
2008-12-23 16:03 <DIR> --d----- c:\programdata\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-12-23 16:03 <DIR> --d----- c:\program files\iTunes
2008-12-23 16:03 <DIR> --d----- c:\progra~2\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-12-23 15:59 <DIR> --d----- c:\programdata\Apple Computer
2008-12-23 15:57 <DIR> --d----- c:\programdata\Apple
2008-12-23 15:54 <DIR> --d----- c:\program files\uTorrent
2008-12-23 15:54 <DIR> --d----- c:\users\dolce\appdata\roaming\uTorrent
2008-12-23 13:41 <DIR> --d----- c:\users\dolce\appdata\roaming\Serif
2008-12-23 13:37 262,144 a------- c:\progra~2\ntuser.dat
2008-12-23 12:26 410,984 a------- c:\windows\system32\deploytk.dll
2008-12-23 12:22 <DIR> --d----- c:\programdata\Temp
2008-12-23 11:30 1,383,424 a------- c:\windows\system32\mshtml.tlb
2008-12-23 11:26 2,048 a------- c:\windows\system32\tzres.dll
2008-12-23 11:21 <DIR> --d----- c:\program files\MSXML 4.0
2008-12-18 01:05 1,695,744 a------- c:\windows\system32\gameux.dll
2008-12-18 00:56 <DIR> --d----- c:\programdata\CyberLink
2008-12-18 00:55 <DIR> --d----- c:\windows\system32\tr
2008-12-18 00:55 <DIR> --d----- c:\windows\system32\ru
2008-12-18 00:55 <DIR> --d----- c:\windows\system32\ko
2008-12-18 00:55 <DIR> --d----- c:\windows\system32\ja
2008-12-18 00:55 <DIR> --d----- c:\windows\system32\it
2008-12-18 00:55 <DIR> --d----- c:\windows\system32\fr
2008-12-18 00:55 <DIR> --d----- c:\windows\system32\es
2008-12-18 00:55 <DIR> --d----- c:\windows\system32\de
2008-12-18 00:55 <DIR> --d----- c:\windows\DPDrv
2008-12-18 00:55 <DIR> --d----- c:\programdata\Macrovision
2008-12-18 00:55 <DIR> --d----- c:\program files\DigitalPersona
2008-12-18 00:49 16,084 a------- c:\windows\system32\results.xml
2008-12-18 00:24 <DIR> --d----- c:\windows\system32\HPMDP
2008-12-18 00:24 <DIR> --d----- c:\windows\system32\ENU
2008-12-18 00:24 1,034,776 a------- c:\windows\system32\imsmudlg.exe
2008-12-18 00:24 312,344 a------- c:\windows\system32\drivers\iaStor.sys
2008-12-18 00:24 <DIR> --d----- C:\Intel
2008-12-18 00:23 53,248 a------- c:\windows\system32\CSVer.dll
2008-12-18 00:22 870,480 a------- c:\windows\system32\oem13.inf
2008-12-18 00:22 3,809,280 a------- c:\windows\system32\bcmihvsrv.dll
2008-12-18 00:22 87,280 a------- c:\windows\system32\bcmwlcoi.dll
2008-12-18 00:22 <DIR> --d----- c:\program files\Broadcom
2008-12-18 00:21 <DIR> --d----- c:\program files\Realtek
2008-12-18 00:21 5,615,715 a------- c:\windows\system32\idtcpl.cpl
2008-12-18 00:21 2,473,984 a------- c:\windows\system32\stlang.dll
2008-12-18 00:21 516,096 a------- c:\windows\system32\idtmini1.exe
2008-12-18 00:21 442,467 a------- c:\windows\sttray.exe
2008-12-18 00:21 376,832 a------- c:\windows\system32\aestecap.dll
2008-12-18 00:21 133,632 a------- c:\windows\system32\aestacap.dll
2008-12-18 00:21 73,728 a------- c:\windows\system32\AESTCom.dll
2008-12-18 00:21 53,248 a------- c:\windows\system32\aestaren.dll
2008-12-18 00:21 15,222 a------- c:\windows\system32\nbspkrs.ico
2008-12-18 00:21 3,774 a------- c:\windows\system32\bltinmic.ico
2008-12-18 00:21 3,774 a------- c:\windows\system32\2hps.ico
2008-12-18 00:20 173,568 a------- c:\windows\system32\staco.dll
2008-12-18 00:20 678,400 a------- c:\windows\system32\stapo.dll
2008-12-18 00:20 406,016 a------- c:\windows\system32\stapi32.dll
2008-12-18 00:20 <DIR> --d----- c:\program files\IDT
2008-12-18 00:19 5,430 a------- c:\windows\system\MyMulti.ico
2008-12-18 00:19 <DIR> --d----- c:\program files\Validity Sensors, Inc
2008-12-18 00:19 0 a---h--- c:\windows\system32\drivers\Msft_Kernel_SynTP_01000.Wdf
2008-12-18 00:18 <DIR> --d----- c:\program files\Synaptics
2008-12-18 00:16 920,088 a------- c:\windows\system32\igxpun.exe
2008-12-18 00:16 319,456 a------- c:\windows\system32\difxapi.dll
2008-12-18 00:16 <DIR> --d----- c:\windows\system32\Lang
2008-12-18 00:13 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdFs_01_00_00.Wdf

==================== Find3M ====================

2009-01-14 19:26 51,200 a------- c:\windows\inf\infpub.dat
2009-01-14 19:26 86,016 a------- c:\windows\inf\infstrng.dat
2009-01-09 00:02 86,016 a------- c:\windows\inf\infstor.dat
2008-12-23 12:54 665,600 a------- c:\windows\inf\drvindex.dat
2008-12-18 01:05 2,560 a------- c:\windows\apppatch\AcRes.dll
2008-12-12 12:41 243,840 a------- c:\windows\system32\ZuneWlanCfgSvc.exe
2008-12-12 11:18 87,336 a------- c:\windows\system32\dns-sd.exe
2008-12-12 11:11 61,440 a------- c:\windows\system32\dnssd.dll
2008-11-21 13:47 524,288 a------- c:\windows\system32\DivXsm.exe
2008-11-21 13:47 3,596,288 a------- c:\windows\system32\qt-dx331.dll
2008-11-21 13:46 1,044,480 a------- c:\windows\system32\libdivx.dll
2008-11-21 13:46 200,704 a------- c:\windows\system32\ssldivx.dll
2008-11-21 13:44 161,096 a------- c:\windows\system32\DivXCodecVersionChecker.exe
2008-11-21 13:44 12,288 a------- c:\windows\system32\DivXWMPExtType.dll
2008-10-31 19:44 52,736 a------- c:\windows\apppatch\iebrshim.dll
2008-10-31 19:44 2,154,496 a------- c:\windows\apppatch\AcGenral.dll
2008-10-31 19:44 541,696 a------- c:\windows\apppatch\AcLayers.dll
2008-10-31 19:44 460,288 a------- c:\windows\apppatch\AcSpecfc.dll
2008-10-31 19:44 173,056 a------- c:\windows\apppatch\AcXtrnal.dll
2008-10-31 19:44 28,672 a------- c:\windows\system32\Apphlpdm.dll
2008-10-31 17:21 4,240,384 a------- c:\windows\system32\GameUXLegacyGDFs.dll
2008-10-28 22:29 2,927,104 a------- c:\windows\explorer.exe
2008-10-23 02:16 3,502,080 a------- c:\windows\system32\bcmihvui.dll
2008-10-22 15:21 21,248 a------- c:\windows\help\oem\scripts\HPScript.exe
2008-10-20 21:25 296,960 a------- c:\windows\system32\gdi32.dll
2008-10-20 21:25 1,645,568 a------- c:\windows\system32\connect.dll
2008-01-20 18:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 04:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 04:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 04:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 04:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 01:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 01:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 01:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 01:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 19:51:28.04 ===============

Attached Files



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#2 Hoov

Hoov

  • Malware Response Team
  • 3,519 posts
  • OFFLINE
  •  
  • Location:Mikado Michigan
  • Local time:02:01 PM

Posted 29 January 2009 - 11:28 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.
Also please explain your problem as fully as possible. Each little detail will help in getting your system cleaned up and functional again.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scans:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
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  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.


If you have a router, then when the computer is restarting, unhook the router from the internet, then do a reset of the router, and then when the computer and router are back up, make sure you change the default password with a strong password. If you have just an external modem, just unplug the power from it, wait 2 minutes, then plug it back in.


* Download DDS by sUBs from one of the following links. Save it to your desktop.
DDS.com
DDS.scr
DDS.pif

* Double click on the DDS icon, allow it to run.
* A small box will open, with an explaination about the tool. No input is needed, the scan is running.
* Notepad will open with the results, click no to the Optional_Scan
* Follow the instructions that pop up for posting the results.
* Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Edited by Hoov, 29 January 2009 - 11:29 AM.

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Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#3 Hoov

Hoov

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Posted 07 February 2009 - 09:19 PM

This thread is closed due to inactivity.
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Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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