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Virus/Malware problem?


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#1 warrenm

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Posted 14 January 2009 - 03:31 PM

Over the past 6/8 weeks my internet connection has become very slow.My wife & son attempted to repair a problem whilst I was away that turned out to be a loose connection to the mother board.Another antivirus program was downloaded which I believe was bogus.It stopped AVG from downloading updates,as well as running bogus scans.I have since used several virus/malware programs found on this forum which has removed a lot of garbage& improved the computer but it is still not operating as it was 3 months ago.I use Adaware,Spibot,Spyblaster & AVG antivirus.I have followed the Preparation Guide For Use Before Using Hijackthis.
Thanks in advance Warren

DDS (Ver_09-01-07.01) - NTFSx86
Run by WARREN at 6:45:28.42 on Thu 15/01/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1501 [GMT 11:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Utility\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\ATKKBService.exe
C:\Utility\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Utility\AVG8\avgrsx.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\Program Files\Games\Alochol 120%\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\system32\UAService7.exe
C:\Utility\AVG8\avgemc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Utility\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Internet\Mozilla Firefox\firefox.exe
C:\Documents and Settings\WARREN\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = www.hwy.com.au
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\utility\avg8\avgssie.dll
BHO: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - Java™ Plug-In SSV Helper
BHO: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\utility\avg8\avgtoolbar.dll
TB: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\utility\avg8\avgtoolbar.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [AVG8_TRAY] c:\utility\avg8\avgtray.exe
mRun: [nwiz] nwiz.exe /install
mRun: [NBKeyScan] "c:\program files\nero\nero8\nero backitup\NBKeyScan.exe"
mRun: [NeroFilterCheck] c:\program files\common files\nero\lib\NeroCheck.exe
mRun: [High Definition Audio Property Page Shortcut] HDAShCut.exe
uPolicies-explorer: EditLevel = 0 (0x0)
uPolicies-explorer: NoCommonGroups = 0 (0x0)
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\npjpi160_11.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
TCP: {8CA00CC3-5882-4A42-B405-4C765C3F0AC6} = 125.168.254.14 61.88.88.88
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\utility\avg8\avgpp.dll
Name-Space Handler: ftp\ZDA - {5BFA1DAF-5EDC-11D2-959E-00C00C02DA5E} - c:\progra~1\dap\dapie.dll
Name-Space Handler: http\ZDA - {5BFA1DAF-5EDC-11D2-959E-00C00C02DA5E} - c:\progra~1\dap\dapie.dll
AppInit_DLLs: avgrsstx.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Authentication Packages = msv1_0 nwprovau

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\warren\applic~1\mozilla\firefox\profiles\jqy210qt.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.hwy.com.au/
FF - component: c:\program files\dap\dapfirefox\components\DAPFireFox.dll
FF - component: c:\utility\avg8\firefox\components\avgssff.dll
FF - component: c:\utility\avg8\toolbarff\components\vmAVGConnector.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-8-26 97928]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-8-26 26824]
R1 EIO_XP;EIO_XP;c:\windows\system32\drivers\EIO_XP.sys [2008-8-28 12288]
R3 CnxEtP;Conexant AccessRunner USB ADSL WAN Adapter Filter Driver;c:\windows\system32\drivers\CnxEtP.sys [2008-8-27 60288]
R3 CnxEtU;Conexant AccessRunner USB ADSL Interface Device Driver;c:\windows\system32\drivers\CnxEtU.sys [2008-8-27 642944]
R3 CnxTgN;Conexant AccessRunner USB ADSL WAN Adapter Driver;c:\windows\system32\drivers\CnxTgN.sys [2008-8-27 108547]
R3 Video3D;ASUS Video3D Service;c:\windows\system32\drivers\Video3D32.sys [2008-8-27 10752]
R4 aawservice;Lavasoft Ad-Aware Service;c:\utility\aawservice.exe [2008-5-12 611664]
R4 avg8emc;AVG8 E-mail Scanner;c:\utility\avg8\avgemc.exe [2008-8-31 875288]
R4 avg8wd;AVG8 WatchDog;c:\utility\avg8\avgwdsvc.exe [2008-8-31 231704]
R4 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-8-26 76040]
R4 sbbotdi;sbbotdi;c:\progra~1\speedb~1\sbbotdi.sys [2008-8-27 35584]
S0 MFX;MFX; [x]
S0 XMS1563K;XMS1563K;c:\windows\system32\drivers\XMS1563K.SYS [2008-8-25 52108]
S3 RTL8187B;NETGEAR WG111v3 54Mbps Wireless USB 2.0 Adapter Vista Driver;c:\windows\system32\drivers\wg111v3.sys --> c:\windows\system32\drivers\wg111v3.sys [?]
S4 VideoAcceleratorService;VideoAcceleratorService;c:\progra~1\speedb~1\videoacceleratorservice.exe -start -scm --> c:\progra~1\speedb~1\VideoAcceleratorService.exe -start -scm [?]

=============== Created Last 30 ================


==================== Find3M ====================

2009-01-12 18:47 196,608 a------- c:\windows\system32\drivers\nStandard.bin
2008-12-09 23:02 102,664 a------- c:\windows\system32\drivers\tmcomm.sys
2008-12-08 16:00 5,120 a------- c:\windows\system32\BReWErS.dll
2008-12-07 22:18 98,304 a------- c:\windows\DUMP6e84.tmp
2008-11-10 05:43 410,984 a------- c:\windows\system32\deploytk.dll
2008-10-18 14:49 107,888 a------- c:\windows\system32\CmdLineExt.dll
2007-04-28 06:34 1,306,624 a------- c:\program files\WinSU.exe
2007-04-28 06:34 16,384 a------- c:\program files\SupportLibrary.dll
2007-04-26 00:27 1,054 a------- c:\program files\licence.txt
2007-04-26 00:27 5,120 a------- c:\program files\readme.txt
2007-04-26 00:27 3,460 a------- c:\program files\history.txt
2004-07-04 08:48 4,096 a------- c:\program files\MSDATASRC.dll
2004-07-04 08:20 16,384 a------- c:\program files\stdole.dll
2003-07-03 15:31 57,344 a------- c:\program files\Interop.VBIDE.dll
2001-04-05 19:43 143,360 a------- c:\program files\Interop.MSChart20Lib.dll
2001-04-05 19:43 61,440 a------- c:\program files\AxInterop.MSChart20Lib.dll
2000-02-22 21:33 5,595,185 a------- c:\program files\MSO9.DLL
2000-02-22 21:33 155,648 a------- c:\program files\Interop.Office.dll
1999-11-05 00:07 45,056 a------- c:\program files\VBE6EXT.OLB
1997-07-11 02:00 421,888 a------- c:\program files\Interop.Word.dll
2008-08-31 08:59 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008081820080825\index.dat
2008-08-31 08:59 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008083120080901\index.dat

============= FINISH: 6:45:58.18 ===============

Edited by warrenm, 14 January 2009 - 03:32 PM.


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#2 Hoov

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Posted 29 January 2009 - 11:20 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.
Also please explain your problem as fully as possible. Each little detail will help in getting your system cleaned up and functional again.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

* Download DDS by sUBs from one of the following links. Save it to your desktop.
DDS.com
DDS.scr
DDS.pif

* Double click on the DDS icon, allow it to run.
* A small box will open, with an explaination about the tool. No input is needed, the scan is running.
* Notepad will open with the results, click no to the Optional_Scan
* Follow the instructions that pop up for posting the results.
* Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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Tilting at windmills hurts you more than the windmills.
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#3 warrenm

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Posted 29 January 2009 - 06:58 PM

Thanks for your assistance Hoov.I have downloaded DDS from the 3 sites above but non of the start, a command page is shown with this message.'FINDSTR.exe' is not recognized as an internal or external command,operable program or batch file.
Warren

#4 Hoov

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Posted 29 January 2009 - 07:11 PM

reboot the computer and run it again. If it does the same thing, open the windows taskmanager and kill FINDSTR.exe. The scan should proceed from there.
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Tilting at windmills hurts you more than the windmills.
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#5 warrenm

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Posted 29 January 2009 - 10:41 PM

Hoov .I've done a reboot,I'm unable to locate FINDSTR.exe in task manager.
Warren

Edited by warrenm, 29 January 2009 - 10:55 PM.


#6 Hoov

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Posted 30 January 2009 - 12:47 AM

DDS still won't run?
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#7 warrenm

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Posted 30 January 2009 - 02:23 AM

That is correct.I've rebooted & DDS won't run & can't find FINDSTR.exe in task manager. It still comes up with the cmd prompt window with the original message.

#8 Hoov

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Posted 30 January 2009 - 07:44 AM

Lets make sure you are clean before we go further. Run an online virus scan called Kaspersky from HERE.1. At the main page. Press on "Accept". After reading the contents.
2. At the next window Select Update. Allow the Database to update.
Note: If prompted to run or update your Java, then follow the prompts to do so. Kaspersky requires Java to run.
3. Once the Database has finished, under the Scan icon Select My Computer to start the scan. The scan may take a few minutes to complete.
4. Select Scan Report.
5. If any threats were found they will appear in the report
6. Select "Save error report as"
Then in the file name just type in kaspersky
Under "save as type" select text .txt
Save it to your Desktop.

Copy and post the results of the Kaspersky Online scan. If no threats were found then report that as well.
Please perform an AVG AS Online Malware Scan
  • When a dialog box appears asking you if you would like to download and install the ewido anti-spyware online scanner.
    Please click Yes to allow the download.
  • Click on Start Scan.
  • If any infections are found, Click on Remove Infections.

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#9 warrenm

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Posted 30 January 2009 - 06:50 PM

Here is the results of the Kaspersky online scan.
WarrenAttached File  text.txt   978bytes   29 downloads

Edited by warrenm, 30 January 2009 - 08:17 PM.


#10 warrenm

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Posted 30 January 2009 - 08:16 PM

I'm unable to get AVG AS Online Malware Scan to start.I've tried using Mozilla Firefox & it states
"Sorry, your browser does not support ActiveX or it is not enabled.If you are using Internet Explorer, please enable ActiveX and try again. If you are using any other browser, you can download a minimal version of ewido anti-spyware:".
Ive also tried IE & comes up with an error.
I've managed to download the Scanner with Mozilla Firefox but after the scanner is opened it shows an error the same IE.
Warren

Edited by warrenm, 30 January 2009 - 08:26 PM.


#11 Hoov

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Posted 30 January 2009 - 08:33 PM

Were you able to download and run Malwarebytes' Anti-Malware ?
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#12 warrenm

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Posted 30 January 2009 - 11:23 PM

I've completed the download & scan of Malwarebytes Anti-Malware Attached is a copy of the log.
Warren

Attached Files



#13 Hoov

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Posted 30 January 2009 - 11:52 PM

1. In Internet Explorer 7, click the Tools menu, and then click Internet Options.
2. On the Advanced tab, click Reset.
3. In the Reset Internet Explorer Settings dialog box, click Reset.
4. When Internet Explorer 7 finishes restoring the default settings, click Close, and then click OK two times.
5. Close Internet Explorer 7. The changes take effect the next time that you open Internet Explorer 7.

This will reset IE back to the settings like it was a new install. See if you can run either one of those scans now.
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Tilting at windmills hurts you more than the windmills.
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Senior of the Howard Families

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#14 warrenm

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Posted 31 January 2009 - 02:45 AM

I've reset IE as in post #13 but it still shows an error as before. Sorry for the delay in getting back to you but I've been doing some home renovations yesterday & today which are now finished.
Warren

#15 Hoov

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Posted 31 January 2009 - 12:21 PM

Download the IE7 installation package and reinstall it. Then try the AVG scan again.
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Tilting at windmills hurts you more than the windmills.
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