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I have spyware but maybe something more sinister, please help


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#1 blondo

blondo

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Posted 14 January 2009 - 07:01 AM

Hi all, this is my first post so please be gentle. I am in no way a computer whiz.

At the end of Dec I had problems with a pop up saying my home pc was infected. I also got redirect to strange websites. To resolve this I had a look around and downloaded and used malwarebytes. It seemed to sort out the problem.

Its windows xp and I have mcafee set up with all the spyware etc supposidly on it. Also free ad-aware.

Yesterday, it started again. No pop up warning my pc is infected but it started redirecting me to strange sites. It then started hanging. After turning off and on again I did an ad-aware scan and it identified several items but it didnt resolve the issue. Mcafee says I am protected and upto date but nothing on there to indicate any problems.

Anyhow, the whole thing then started to get very tempremental. Sometimes it would just be completely blank with the cursor pointing and nothing loading. Sometimes it would get to loading windows blue screen, sometimes it would get to loading personal settings (after ive selected me as user) then hanging on all these screens so I end up turning it off again.

I have managed to get logged on a couple of times. I have managed to discover that if I connect to my favourites websites it takes me to them. It only takes me to the strange sites when I seach on either msn/google etc.

As I had malware on from my last problems I tried to run this but when I click on it I just get the egg timer and the whole pc hangs. I have tried to download it again, pc just switched off several times and many frustrating hours later I actually got as far as nearly downloaded before it turned itself off again. Ive tried safe mode and tried to download it again but it wont let me. PS/ if I try to connect to search or anything using malware or spybot or anything it just either hangs or turns off. I have to get the downloads from cnet.com.

How can I tell what trojans or spyware programmes are on my pc and how can i get rid of them. Can anyone think why it is either hanging or shutting itself down and how I can got past this??

I'd appreciate any help. Like I said, all this is foreign to me.

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#2 garmanma

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Posted 14 January 2009 - 02:42 PM

I'm going to recommend going right to posting a HJT log in the proper forum
If all you can download from is Cnet, go ahead and do as much as possible
--------------------------------

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.".
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