I have been trying to follow some instructions on ask metafilter http://ask.metafilter.com/101578/Is-this-a-new-virus#1474933
to clean up a virus on my wife's computer (not an expert in this field, but I do routinely work with computers as a programmer, fortunately have not previously had to deal with viruses much). This is my first post, thanks to this community for being there.
Instructions from askmetafilter say to use SmitFraudFix and ComboFix from this site. I have followed the instructions, but every time I attempt to run ComboFix, it reports that AVG resident scan is running, so I abort. I have deleted AVG 8, run CCleaner, checked running processes, don't seem to find anything related to AVG at all, tried to get at this numerous times.
Any suggestions much appreciated, thanks in advance.