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OmniForm Filler 5.0 closes when opening


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3 replies to this topic

#1 rwhjr

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Posted 13 January 2009 - 12:06 PM

I use OmniForm 5.0 and its Filler program on many client computers (100+) to process form documents. Program works flawlessly under XP. With the use of Vista I have a few computers that have been experiencing the same problem.. in trying to open certain forms Windows pops up a error window that says it has encountered a problem and needs to shut down.

This is a problem that occurs only on Vista, and only on a few (4-5) machines. OmniForm Filler will always open OK. However, when I attempt to open certain individual forms it begins to open the form and after several seconds pops up the error message. Sometimes the form will open and everything will work OK, but when you close the form and try to reopen it shuts down. It seems that if the forms is a larger document that it takes more time to open it and somehow the system times out.

The following is a copy of the Event Log that was created:

Error 1/9/200Error 1/9/2009 12:47:57 PM Application Error 1000 (100)9 12:47:57 PM Application Error 1000 (100)


Log Name: Application
Source: Application Error
Date: 1/9/2009 12:47:57 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ggfh-PC
Description:
Faulting application OmniFill.exe, version 5.0.0.0, time stamp 0x3ba28a52, faulting module OmniFill.exe, version 5.0.0.0, time stamp 0x3ba28a52, exception code 0xc0000094, fault offset 0x000852de, process id 0x348, application start time 0x01c9728ac56b0063.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-01-09T18:47:57.000Z" />
<EventRecordID>6290</EventRecordID>
<Channel>Application</Channel>
<Computer>ggfh-PC</Computer>
<Security />
</System>
<EventData>
<Data>OmniFill.exe</Data>
<Data>5.0.0.0</Data>
<Data>3ba28a52</Data>
<Data>OmniFill.exe</Data>
<Data>5.0.0.0</Data>
<Data>3ba28a52</Data>
<Data>c0000094</Data>
<Data>000852de</Data>
<Data>348</Data>
<Data>01c9728ac56b0063</Data>
</EventData>
</Event>

I would appreciate any suggestions/help concerning this problem... THANKS!

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#2 groovicus

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Posted 13 January 2009 - 03:28 PM

Contact Omniform. Chances are that so few people here use that application, and even fewer will have any technical knowledge to be helpful.
http://support.nuance.com/

#3 rwhjr

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Posted 13 January 2009 - 05:27 PM

OmniForm is not a Vista certified program... OmniForm techs (in India?) will not provide support on that platform. I have several other Vista system that it runs just fine on. This appears to be being shut down by Vista/Windows because it is a larger size file and it is timing out before it opens.

Any ideas on what the error log indicates the reason is it is shutting down?

#4 groovicus

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Posted 13 January 2009 - 06:13 PM

Actually, it is certified for 64 bit. You didn't say which version that you were running. :huh:

The log file indicates a DNS error, which I am pretty sure is not the problem, so no, it doesn't really have anything useful that I can see.




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