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MyWay.MyWebSearch cannot be removed by Spybot


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2 replies to this topic

#1 jbkbob

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Posted 13 January 2009 - 10:50 AM

Hi,
This is the 2nd time that I have written on this. The 1st time was around Mid December. I thought that MyWay.MyWebSearch was resolved then however, I just ran SpyBot with the same warning and then failed removal.

Environment
Toshiba Laptop Model P105 - 3 gb ram - T2600 processor
Windows XP Pro SP3
Automatic Updates - up to date
Norton 360 Ver 2.5.0.5 - Up to date
Spybot including TeaTimer - ver 1.6.0.31
FireFox 3.0.5 - This one I use
I.E. 7.0.5730.13 - This one only is used when Firefox doesn't work or work well with a web site or when Windows forces i.e such as automatic updates.

Problem
In Spybot Problem is listed as
MyWay.MyWebSearch

Description reads as Company Blank, Product MyWay.MyWebSearch, Threat PUPS, Description The Toolbar gets installed via download from a website. It also has a plugin for MS Outlook......

When Expanded it shows
[SBI:$0EEF2CA2] Program directory
C:\Program Files\Ask TBar\

Steps
Last time I worked with one of your people and ran the following programs
Malwarebytes' Anti-Malware
ATF-Cleaner
SuperAntispyware

Results
Although these did pick up some items which were removed, myway.mywebsearch was not found. Today I ran Spybot for the 1st time since Dec 19 and it still shows MyWay.MyWebSearch. I could use some help

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#2 jbkbob

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Posted 13 January 2009 - 12:11 PM

Hi, is this posted in the correct forum? I see others being addressed and mine is about to fall off the page. If I am in the correct place then just ignore or tell me to just wait. :thumbsup: :flowers:

#3 quietman7

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Posted 13 January 2009 - 01:47 PM

MyWebSearch and MyWay are Internet Explorer toolbars (Add-ons) often bundled with "free software" offered by third party software vendors. You can read more about it in What is MyWebSearch?. The MyWebSearch Help Center provides additional information and frequently asked questions related to the toolbar.

MyWebSearch and MyWay were pre-installed on new Dell computers starting in November 2004 as reported in The Pharmer In The Dell. Dell had a link to "What is the Dell MyWebSearch Home Page?" but it has since been redirected to The "Dell My Way" Home Page. Dell now uses the "Dell Search Assistant " where they address many of the same concerns previously addressed in the redirected link. To remove the Search Assistant, please follow Dell's Search Assistant removal instructions.

Some anti-virus and anti-malware programs detect the toolbar as a malware threat (not-a-virus:AdTool.Win32.MyWebSearch) while others (Spybot, MBAM, Ad-aware...) may detect or try removing its files and registry entries. Although these types of scanning tools detect its files/registry entries, remnants may still be found from time to time during subsequent scans. If that's all you are dealing with, then I wouldn't be too concerned.

To remove MyWebSearch, please follow the instructions for How do I "uninstall" the My Web Search toolbar? or try using MS-MVP Kelly Theriot's MyWaySearchAssistant Uninstaller.

Afterwards you could also download and perform a scan with Malwarebytes Anti-Malware which does a good job of finding and removing MyWebSearch remnants.
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