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A Trend-Micro IE Pop-up, changes to registry...help please


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#1 CynosureBCG

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Posted 12 January 2009 - 10:52 PM

Hello there,

I seek help! My computer(laptop rather) has many problems right now, including an IE popup, 'changes' to .dll files found in AVG scan, no search from the start menu, no restore points (it won't let me open restore via many different ways), and no 'trace' of a CD-ROM in the my computer.

I'll attach a screen shot of the exact 'changes' that AVG picks up on. I have never changed these .dll's so I'm thinking something else(malware?) did.

For starters, I have a Sony Vaio VGN - FS640/W, I use Firefox 3.0.5. Specs: Windows XP home edition, service pack 3. Intel® Pentium® M processor 1.60GHz. 1.60 GHz, 504 MB of RAM.

The pop-up that I always close IMMEDIATELY, is a trend micro 'update'. I don't even have trend-micro on my computer, and I don't have Internet Explorer as my default browser, so nothing IE related should be popping up! I recently did a Kaspersky online scan(yesterday) and it found a Trojan.download.WMA.codec.d or something of that sort in a file. I deleted the file, but I'm sure it has spread for I have had that file for months on my computer, but it just now showed up on the online scan, but it never showed up on anything else before (ie: Spybot S&D, AVG).

Not sure if i'm supposed to post a hijackthis log of any sort. But let me know if you need further details!

Thank you in advance, and it's much appreciated! :thumbsup:

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#2 rigel

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Posted 13 January 2009 - 08:31 AM

Let's start with a Malwarebytes scan

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 CynosureBCG

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Posted 13 January 2009 - 01:37 PM

Hi there, Rigel,

Thanks for the speedy reply! So MBAM didn't find anything as it says...So here is the log:



Malwarebytes' Anti-Malware 1.32
Database version: 1648
Windows 5.1.2600 Service Pack 3

1/13/2009 10:33:51 AM
mbam-log-2009-01-13 (10-33-51).txt

Scan type: Quick Scan
Objects scanned: 62317
Time elapsed: 6 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Hmmm...What's next? :thumbsup:

#4 rigel

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Posted 13 January 2009 - 05:01 PM

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 CynosureBCG

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Posted 14 January 2009 - 01:32 AM

Hello Rigel,

Found nothing I think..again. I should tell you too, that a lot of programs stopped working after i deleted Symantec script blocker. Hasn't been the same since.



SDFix: Version 1.240
Run by Bridget on Tue 01/13/2009 at 08:03 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-13 20:21:37
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"C:\\Program Files\\Logitech\\Desktop Messenger\\8876480\\Program\\LogitechDesktopMessenger.exe"="C:\\Program Files\\Logitech\\Desktop Messenger\\8876480\\Program\\LogitechDesktopMessenger.exe:*:Enabled:Logitech Desktop Messenger"
"C:\\Program Files\\Grisoft\\AVG7\\avginet.exe"="C:\\Program Files\\Grisoft\\AVG7\\avginet.exe:*:Enabled:avginet.exe"
"C:\\Program Files\\Grisoft\\AVG7\\avgamsvr.exe"="C:\\Program Files\\Grisoft\\AVG7\\avgamsvr.exe:*:Enabled:avgamsvr.exe"
"C:\\Program Files\\Grisoft\\AVG7\\avgcc.exe"="C:\\Program Files\\Grisoft\\AVG7\\avgcc.exe:*:Enabled:avgcc.exe"
"C:\\Program Files\\Grisoft\\AVG7\\avgemc.exe"="C:\\Program Files\\Grisoft\\AVG7\\avgemc.exe:*:Enabled:avgemc.exe"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"C:\\Program Files\\AIM6\\aim6.exe"="C:\\Program Files\\AIM6\\aim6.exe:*:Enabled:AIM"
"C:\\AeriaGames\\12Sky\\TwelveSky.exe"="C:\\AeriaGames\\12Sky\\TwelveSky.exe:*:Enabled:TwelveSky"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"C:\\Program Files\\AIM\\aim.exe"="C:\\Program Files\\AIM\\aim.exe:*:Enabled:AOL Instant Messenger"
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\Program Files\\Valve\\Steam\\SteamApps\\bugsygirl16@yahoo.com\\counter-strike\\hl.exe"="C:\\Program Files\\Valve\\Steam\\SteamApps\\bugsygirl16@yahoo.com\\counter-strike\\hl.exe:*:Enabled:Half-Life Launcher"
"C:\\Program Files\\Java\\jre6\\bin\\java.exe"="C:\\Program Files\\Java\\jre6\\bin\\java.exe:*:Enabled:Java™ Platform SE binary"
"C:\\Program Files\\Skype\\Phone\\Skype.exe"="C:\\Program Files\\Skype\\Phone\\Skype.exe:*:Enabled:Skype"
"C:\\Documents and Settings\\Bridget\\Local Settings\\Temp\\WZSE0.TMP\\SymNRT.exe"="C:\\Documents and Settings\\Bridget\\Local Settings\\Temp\\WZSE0.TMP\\SymNRT.exe:*:Enabled:Norton Removal Tool"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"C:\\Program Files\\AIM\\aim.exe"="C:\\Program Files\\AIM\\aim.exe:*:Enabled:AOL Instant Messenger"

Remaining Files :



Files with Hidden Attributes :

Thu 8 May 2008 5,355,320 A..H. --- "C:\Program Files\Picasa2\setup.exe"
Mon 15 Sep 2008 1,562,960 A.SHR --- "C:\Program Files\SDHelper (Spybot - Search & Destroy)\SDHelper.dll"
Mon 15 Sep 2008 1,562,960 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDHelper.dll"
Thu 14 Aug 2008 1,429,840 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDUpdate.exe"
Wed 30 Jul 2008 4,891,984 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
Tue 16 Sep 2008 1,833,296 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
Tue 16 Sep 2008 1,833,296 A.SHR --- "C:\Program Files\TeaTimer (Spybot - Search & Destroy)\TeaTimer.exe"
Mon 20 Jun 2005 4,348 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Mon 13 Nov 2006 401 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv18.bak"
Sun 17 Aug 2008 72 A..H. --- "C:\Program Files\InterActual\InterActual Player\itiA7.tmp"
Tue 15 Jul 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Mon 20 Jun 2005 4,348 ...H. --- "C:\Documents and Settings\Bridget\My Documents\My Music\License Backup\drmv1key.bak"
Wed 20 Dec 2006 401 A..H. --- "C:\Documents and Settings\Bridget\My Documents\My Music\License Backup\drmv1lic.bak"
Sun 21 Aug 2005 488 A.SH. --- "C:\Documents and Settings\Bridget\My Documents\My Music\License Backup\drmv2key.bak"

Finished!

#6 rigel

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Posted 14 January 2009 - 02:36 PM

I just checked with some malware friends. Your HOSTS file should not be changing on its own. Let's run one more scan and decide what to do from those results...

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 CynosureBCG

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Posted 15 January 2009 - 02:39 AM

Hello there, after a long 5 plus hours of scanning, there were only minor things detected as far as I know. So here is the log, and also, I managed to catch the pesky TrendMicro popup screen shot that keeps coming up! This pops up about 5 minutes after Windows starts up/stops loading...And sometimes thereafter periodically.

Thank you!



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/14/2009 at 11:20 PM

Application Version : 4.24.1004

Core Rules Database Version : 3710
Trace Rules Database Version: 1685

Scan type : Complete Scan
Total Scan Time : 05:23:18

Memory items scanned : 160
Memory threats detected : 0
Registry items scanned : 6690
Registry threats detected : 0
File items scanned : 85509
File threats detected : 5

Adware.Tracking Cookie
.2o7.net [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\dcv3rdxq.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\dcv3rdxq.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\dcv3rdxq.default\cookies.txt ]
.atdmt.com [ C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\dcv3rdxq.default\cookies.txt ]

Adware.Accoona
C:\PROGRAM FILES\THEMEXP\THEMEXP.ORG FILE\ATOOLBAR400011.EXE



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#8 CynosureBCG

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Posted 15 January 2009 - 03:04 AM

Sorry for the double post...

But, I was reading about this pop-up, and someone said it's associated with Spysubtract/HiJackThis? My computer came with spysubtract and I do have HiJackThis... So if so, is this a legit popup, or is this spyware?

Thank you again :thumbsup:

#9 rigel

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Posted 15 January 2009 - 08:07 AM

It could be something to do with SpySubtract. HiJackThis should be ok with what you are running.

Let me do some reading :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 CynosureBCG

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Posted 15 January 2009 - 08:39 PM

:thumbsup:

Okie Dokie,

Thank you!

#11 rigel

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Posted 15 January 2009 - 08:53 PM

I am sorry, but I have to laugh. We deal so much with pop-ups and infections, that when something valid shows up, we automatically think it's malware. Thank you for the screen shot. That picture was worth a thousand words. Here is what I found - from Trend Micro no less...

This pop-up appears after Trend Micro Anti-Spyware has reached its end-of life. This means that the product is already considered as obsolete. You will keep on seeing this pop-up message until you upgrade to Trend Micro Antivirus or uninstall the program.


Reference this link
Somewhere along the way, Trend Micro must be installed on your computer. Please check and see if this is the case.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 rigel

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Posted 15 January 2009 - 08:59 PM

Let me double post as well :thumbsup:

Your Antispyware scan did detect the acoona toolbar. You can remove that through add/remove programs. I didn't know if you used it. Here is a link to the CA write-up.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 CynosureBCG

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Posted 16 January 2009 - 11:13 PM

Oh, isn't that funny! Haha!

I get so paranoid when something new comes up on the computer!
So, I uninstalled SpySubtract, and another popup came up; green saying trend micro product uninstalled successfully! Sooo, that is gone!

:thumbsup: Yay!

Thank you rigel...with some research and pictures, so much can be done. So I'm thinking that the changes shown in AVG are not harmful to my computer?

BTW, I don't know what acoona toolbar is, but maybe superASpyware got rid of it...because it doesn't show up in the add/remove program list.

Thanks again!

:flowers:

#14 rigel

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Posted 17 January 2009 - 10:39 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Safe surfing!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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