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cannot connect to the internet


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#1 txhillbilly77471

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Posted 12 January 2009 - 08:17 PM

I have a dell E1505 laptop I am working on and it has me baffled. The laptop had many virus and was unable to connect to the internet. I reformatted and reinstalled Vista Ultimate and everything appear to be better, but I am still not able to connect to the internet via WIFI or LAN. Some people have suggested maybe the WLAN card is corrupted or bad, but that is not even connected to the Ethernet port.

I have tried all the CMD lines tricks like ipconfig, iprelease, and so on. I get media disconnected error on all. I tried to ping and received error 1231.

Please any one that can help me, I would be eternally grateful and in awe of you. :thumbsup:

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#2 txhillbilly77471

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Posted 13 January 2009 - 06:15 PM

seriously... 23 people have viewed this and nobody has a clue... come on somebody knows how to fix this! Please just point in the right direction....

#3 InterestinglyAverage

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Posted 14 January 2009 - 12:57 PM

I would look at this as two seperate issues, and focus on the wired connection first. Once that is confirmed working, move on to the often more complex wireless connection. For now, to prevent possible issues, disable the wireless connection, and connect wired to your LAN.

What are you connecting to? Is it a router, or directly into a modem, or a hub?

From the start menu, enter cmd in the search box and hit enter, then type "ipconfig" without the quotes. What is the IPv4 address, and the default gateway listed for the Ethernet connection?

With this information, we should be able to troubleshoot further.
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#4 glnbnz

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Posted 15 January 2009 - 03:23 PM

Actually I would first make sure that all of the drivers are installed correctly. Seeing that you did a clean install making sure that all of the drivers installed correctly would be my first check. Go to the device manager and make sure that there is no question marks.
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