Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

virus scans causing pc to freeze then crash!


  • This topic is locked This topic is locked
10 replies to this topic

#1 purific

purific

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:07:27 PM

Posted 12 January 2009 - 05:41 PM

Hi ....Ive been trying to locate and remove spyware using various programs but each time i do a "deep scan" my pc freezes and then a blue screen appears very breifly with some kind of message on it. All i could catch of the message was something about a "bad pool" then it shuts down. when i reboot everything seems to be working fine but on the yahoo toolbar Anti-Spy scanner it shows up 2 bugs continuously that it says it cannot quarantine ,they are -Trymedia and Netfix .I downloaded a thing called "download -accelarator -plus" the other night and the problem seems to be occuring since then.It came packeged with some other software which i installed aswell (yes i can hear you laughing !!)anyway any help sorting this out is appreciated in advance...im running windows vista premium 2GB RAM Toshiba "Equium" pentium dual core processer any more data needed please let me know ..thanks again.

BC AdBot (Login to Remove)

 


#2 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:03:27 PM

Posted 12 January 2009 - 06:22 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 purific

purific
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:07:27 PM

Posted 12 January 2009 - 08:36 PM

hi and thanks for addressing this so promptly .i had been reading thru various posts looking for other posts with similar prob and consequently came across the malwarebytes and decided to download and scan PRIOR to your taking up my topic !...anyway i happened to follow your instructions (as they were the same for the other post)so i am posting that log here. i scanned again using the complete scan and my system froze (a couple of hours into the scan)and i had to reboot again so here is the logMalwarebytes' Anti-Malware 1.32
Database version: 1647
Windows 6.0.6001 Service Pack 1

2009-01-13 00:04:51
mbam-log-2009-01-13 (00-04-51).txt

Scan type: Quick Scan
Objects scanned: 49547
Time elapsed: 8 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{af2e62b6-f9e1-4d4f-a10a-9dc8e6dcbcc0} (Adware.VideoEgg) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



hope this helps PS- ive "quick"scanned again since and here is that log Malwarebytes' Anti-Malware 1.32
Database version: 1647
Windows 6.0.6001 Service Pack 1

2009-01-13 01:19:09
mbam-log-2009-01-13 (01-19-09).txt

Scan type: Quick Scan
Objects scanned: 49056
Time elapsed: 4 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 purific

purific
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:07:27 PM

Posted 12 January 2009 - 08:40 PM

pps :how come that yahoo anti spy keeps showing netzip and trymedia yet no other scan shows them?

#5 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:03:27 PM

Posted 12 January 2009 - 09:09 PM

It could be a false positive.

See if you can find the files that are being flagged by Yahoo. Submit those files to Jotti. Post the results so we can see what happens.

Let's also try an online scanner:
Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 purific

purific
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:07:27 PM

Posted 12 January 2009 - 11:03 PM

no folders for netfix and trymedia also f secure scan wouldnt run it updated the database and said scanning but nothing happened so checked internet security settings and same thing happened am now running kaspersky online thing again hope it doesnt freeze will send you the log when complete thanks for all your help so far

#7 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:03:27 PM

Posted 13 January 2009 - 08:22 AM

That works... Thank you!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 purific

purific
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:07:27 PM

Posted 14 January 2009 - 11:53 AM

hi again.PC crashed while running Kaspersky .Just managed to get back on now .I downloaded CAs security suite and ran spyware scan as they prvide the YAHOO anti-spy thing that was showing up the bugs where nothing else was it required sign up to remove the bugs which were the same as the anti-spy ones plus one more i got the file path but it not let me copy an paste them .they are NETZIP .. KEY:hkey_classes_root \mime\database\content type\appli.... and for TRYMEDIA hkey_local_machine \software\trymedia systems and lastly KOOLY NOODY hkey_users \s-1-5-18\software\microsoft\windows\current users

Edit: removed HJT log.

Hope this helps.. sorry about the hasstle thanks PS :downloaded and ran f secure and it showed up nothing on scan the only software showing these up seems to be CAs scan so you must be right about false positive theory ;f so is there anything to do about tha ? Also is it possible to sort out the freeze\crash thing and blue screen "BAD-POOL"message? (which only accurs when doing a *complete scan incidentally!)thanks again.

Edited by rigel, 14 January 2009 - 02:27 PM.


#9 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:03:27 PM

Posted 14 January 2009 - 02:30 PM

I had to remove your HJT log. Those logs aren't allowed to be worked here. I do agree however, it is time to work in that forum.

Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know. Best wishes - you are in good hands...

rigel

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 purific

purific
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:07:27 PM

Posted 14 January 2009 - 06:50 PM

ok rigel the quest continues ! by the way you said i may want to post alink back to this forum... how exactly do i do that ? anyway thanks again you guys do a great job

#11 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,946 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:03:27 PM

Posted 14 January 2009 - 07:43 PM

Hello purific,

Now that you have a log posted http://www.bleepingcomputer.com/forums/t/195220/pa-crashes-during-virus-scan/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users