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please help me!


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14 replies to this topic

#1 iamgood1986

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Posted 12 January 2009 - 12:10 AM

greetings!!

i have a problem with my PC. the symptoms are

1.cannot install any antivirus or firewall.
2.cannot boot in safe-mode. (PC restarts in middle of the loading process)
3.cannot open task manager. a message 'task manager has been disbled by your administrator' is displayed whenever i press ctrl+alt+del.

my pc has been showing these symptoms ever since a friend of mine plugged his flash drive into my PC. i tried formatting the PC but no use.
please help.

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#2 quietman7

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Posted 12 January 2009 - 10:33 AM

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well. Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Don't delete this folder...it will help protect your drives from future infection.

Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes. Click this link to see a list of programs that should be disabled.

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#3 Orange Blossom

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Posted 14 January 2009 - 01:53 PM

Topic reopened and HiJack This topic closed at iamgood1986's request.

iamgood1986, please follow quietman7's instructions in the previous post.

Orange Blossom :thumbsup:
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#4 iamgood1986

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Posted 15 January 2009 - 10:35 AM

Malwarebytes' Anti-Malware 1.32
Database version: 1644
Windows 5.1.2600 Service Pack 2

1/14/2009 12:01:16 PM
mbam-log-2009-01-14 (12-01-16).txt

Scan type: Quick Scan
Objects scanned: 43424
Time elapsed: 2 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 quietman7

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Posted 15 January 2009 - 10:47 AM

MBAM has been updated. Please download and install the most current version (1.33) from here.
You may have to reboot after updating in order to overwrite any "in use" protection module files.

Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to check for database updates through the program's interface (preferable way) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#6 iamgood1986

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Posted 15 January 2009 - 06:35 PM

heres the log with the current version

Malwarebytes' Anti-Malware 1.33
Database version: 1656
Windows 5.1.2600 Service Pack 2

1/16/2009 5:01:36 AM
mbam-log-2009-01-16 (05-01-36).txt

Scan type: Quick Scan
Objects scanned: 41919
Time elapsed: 1 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 quietman7

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Posted 16 January 2009 - 09:12 AM

Please print out and follow these instructions: "How to use SDFix". <- for Windows 2000/XP ONLY!
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • Please be patient as the scan may take up to 20 minutes to complete.
  • When the process is complete, the SDFix report log will open in Notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.

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#8 iamgood1986

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Posted 16 January 2009 - 12:10 PM

i cant boot in safe mode!! wat do i do now?

#9 quietman7

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Posted 17 January 2009 - 07:26 AM

Try running SDFix in normal mode.
  • Open the SDFix folder and double-click RunThis.bat to start the script or go to Start > Run and type: C:\SDFix\RunThis.bat, then press Ok.
  • Type S, then press Enter to switch to the safe mode menu screen.
  • Type Y to begin the cleanup process.
  • Please be patient as the scan may take up to 20 minutes to complete.
  • SDFix will remove any Trojan services or registry entries found, then prompt you to "press any key..." to Reboot.
  • At this point, Press any key to continue and restart the computer.
  • When the computer restarts, the tool will run again to complete the removal process.
  • When the script is complete, it will display Finished...press any key...
  • Again, Press any key to end the script and load your desktop icons.
  • Once the desktop icons load, The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
  • Please copy and paste the contents of Report.txt in your next reply.
If that still does not work, SDFix includes a repair for the SafeBoot Key option. Open the SDFix folder and double-click Restore_SafeBoot_Windows_.reg for your specific operating system (2000, XP_SP2, XP_SP3). Choose "Yes" to merge it into the registry when prompted. Once you get a successful message delete the file and reboot.
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#10 iamgood1986

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Posted 17 January 2009 - 11:53 AM

tat worked... heres the report


SDFix: Version 1.240
Run by Administrator on Sat 01/17/2009 at 10:17 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-17 22:19:04
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Eset\\nod32kui.exe"="C:\\Program Files\\Eset\\nod32kui.exe:*:Enabled:ipsec"
"C:\\WINDOWS\\system32\\userinit.exe"="C:\\WINDOWS\\system32\\userinit.exe:*:Enabled:ipsec"
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:ipsec"
"C:\\WINDOWS\\sdaemon.exe"="C:\\WINDOWS\\sdaemon.exe:*:Enabled:ipsec"
"C:\\Program Files\\Yahoo!\\Messenger\\ymsgr_tray.exe"="C:\\Program Files\\Yahoo!\\Messenger\\ymsgr_tray.exe:*:Enabled:ipsec"
"C:\\PROGRA~1\\Yahoo!\\MESSEN~1\\ymsgr_tray.exe"="C:\\PROGRA~1\\Yahoo!\\MESSEN~1\\ymsgr_tray.exe:*:Enabled:ipsec"
"C:\\WINDOWS\\system32\\wscntfy.exe"="C:\\WINDOWS\\system32\\wscntfy.exe:*:Enabled:ipsec"
"C:\\Program Files\\Mozilla Firefox\\firefox.exe"="C:\\Program Files\\Mozilla Firefox\\firefox.exe:*:Enabled:ipsec"
"C:\\WINDOWS\\system32\\wuauclt.exe"="C:\\WINDOWS\\system32\\wuauclt.exe:*:Enabled:ipsec"
"C:\\Program Files\\WinRAR\\WinRAR.exe"="C:\\Program Files\\WinRAR\\WinRAR.exe:*:Enabled:ipsec"
"C:\\Program Files\\Malwarebytes' Anti-Malware\\mbam.exe"="C:\\Program Files\\Malwarebytes' Anti-Malware\\mbam.exe:*:Enabled:ipsec"
"C:\\Program Files\\IVT Corporation\\BlueSoleil\\BtTray.exe"="C:\\Program Files\\IVT Corporation\\BlueSoleil\\BtTray.exe:*:Enabled:ipsec"
"C:\\Program Files\\Trend Micro\\HijackThis\\HijackThis.exe"="C:\\Program Files\\Trend Micro\\HijackThis\\HijackThis.exe:*:Enabled:ipsec"
"C:\\PROGRA~1\\Yahoo!\\MESSEN~1\\YAHOOM~1.EXE"="C:\\PROGRA~1\\Yahoo!\\MESSEN~1\\YAHOOM~1.EXE:*:Enabled:ipsec"
"C:\\WINDOWS\\Explorer.EXE"="C:\\WINDOWS\\Explorer.EXE:*:Enabled:ipsec"
"C:\\Program Files\\Malwarebytes' Anti-Malware\\mbamgui.exe"="C:\\Program Files\\Malwarebytes' Anti-Malware\\mbamgui.exe:*:Enabled:ipsec"
"C:\\SDFix\\apps\\isadmin.exe"="C:\\SDFix\\apps\\isadmin.exe:*:Enabled:ipsec"
"C:\\SDFix\\apps\\zip.exe"="C:\\SDFix\\apps\\zip.exe:*:Enabled:ipsec"
"C:\\SDFix\\apps\\Process.exe"="C:\\SDFix\\apps\\Process.exe:*:Enabled:ipsec"
"C:\\SDFix\\apps\\sc.exe"="C:\\SDFix\\apps\\sc.exe:*:Enabled:ipsec"
"C:\\WINDOWS\\system32\\cmd.exe"="C:\\WINDOWS\\system32\\cmd.exe:*:Enabled:ipsec"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

Remaining Files :



Files with Hidden Attributes :

Wed 7 Jan 2009 211 A.SH. --- "C:\BOOT.BAK"

Finished!

#11 quietman7

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Posted 17 January 2009 - 12:11 PM

How is your computer running now? Any more reports/signs of infection?

I have a bad case of the crud so I'm going to sign off for a while and try to get some sleep. I will check back as soon as I can.
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#12 iamgood1986

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Posted 18 January 2009 - 03:44 AM

Nothing's changed :thumbsup:

#13 quietman7

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Posted 18 January 2009 - 07:11 AM

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.".
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#14 iamgood1986

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Posted 19 January 2009 - 07:57 PM

thankyou very much for your time quietman7. i wish there were more people like u :thumbsup:

#15 Orange Blossom

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Posted 19 January 2009 - 10:08 PM

Hello iamgood1986,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/196603/pls-help-me-no-task-managerregeditorsafemode/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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