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Do I have Internet Antivirus Pro?


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#1 helpm

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Posted 11 January 2009 - 06:10 PM

I got an Internet Antivirus Pro popup twice. Each time, it was when I visited a site (or sites) in search engine results. Instead of clicking on the dialogue box, I ended the task each time. I ran my antispyware and antivirus spyware and they didn't find anything. I ran Malwarebytes and it found hijack.startup. Someone told me to run Combofix, but they said if I don't follow the instructions to the letter, it could render my computer useless. So, I'm scared to run it. Is there a safe way I can find out whether or not I have Internet Antivirus Pro? Also, is hijack.startup safe? From what I read online, it's not malware.

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#2 boopme

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Posted 11 January 2009 - 06:55 PM

Hello please post that MBam scan log. Then run SAS and post that also,thanks.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 helpm

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Posted 12 January 2009 - 11:36 AM

I ran it, and it said "No harmful software was detected." The log is below. Does this mean I don't have Internet Antivirus Pro? (Also, when I ran SUPERAntispyware in safe mode, it took me through the wizard again. Is this normal?)

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/12/2009 at 10:25 AM

Application Version : 4.24.1004

Core Rules Database Version : 3705
Trace Rules Database Version: 1680

Scan type : Complete Scan
Total Scan Time : 00:51:29

Memory items scanned : 229
Memory threats detected : 0
Registry items scanned : 6084
Registry threats detected : 0
File items scanned : 118904
File threats detected : 0

#4 boopme

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Posted 12 January 2009 - 01:45 PM

I think one more look now with MBam and we'll know. Btw you wer better not to run ComboFix on your own.

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 helpm

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Posted 13 January 2009 - 05:25 PM

I did a full scan with Malwarebytes and it said No malicious items were detected. I put the log below. Does this mean I don't have Internet Antivirus Pro? (I previously put hijack.startmenu in the ignore list. Is this okay?)

Malwarebytes' Anti-Malware 1.32
Database version: 1648
Windows 6.0.6001 Service Pack 1

1/13/2009 4:22:54 PM
mbam-log-2009-01-13 (16-22-54).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 160608
Time elapsed: 1 hour(s), 24 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 13 January 2009 - 07:22 PM

Ok thanks for telling me that was important. It looks clean. How is it running now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 helpm

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Posted 14 January 2009 - 09:07 AM

It's running fine. Does that mean I don't have Internet Antivirus Pro? Also, is it safe to ignore hijack.startmenu or is it malware?

#8 boopme

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Posted 14 January 2009 - 10:43 AM

You look clean now..
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 helpm

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Posted 15 January 2009 - 11:24 AM

When I opened system restore, it said "to create a restore point, click open system protection." When I did this, it asked what drive I want to create a restore point for. Do I do the C drive and the Recovery Drive?

#10 boopme

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Posted 15 January 2009 - 01:50 PM

Hi, Only do it in the C drive.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 helpm

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Posted 16 January 2009 - 12:03 PM

I did the system restore. For the disk cleanup, it says "Choose which files to clean up." The choices are "My files only" and "files from all users on this computer." Which one do I choose?

#12 boopme

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Posted 16 January 2009 - 02:19 PM

Well do yours . Then let them do theirs in case you do not know what to allow to be removed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 helpm

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Posted 17 January 2009 - 12:20 PM

Just clean the C drive, right?

#14 boopme

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Posted 17 January 2009 - 03:58 PM

Yes,
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 helpm

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Posted 18 January 2009 - 10:10 AM

I did the disk cleanup. Is there anything else I need to do? Also, thank you for all your help.




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