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Unknown hijack and other mal/spyware


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3 replies to this topic

#1 lees5953

lees5953

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  • Local time:09:13 AM

Posted 11 January 2009 - 03:41 PM

Trying to fix college daughter's computer. Both IE and Firefox being hijacked. Was able to run spybot, superantispyware and did some cleaning. See DDS log below and attached.


DDS (Ver_09-01-07.01) - NTFSx86
Run by Laura Simpson at 14:27:52.48 on Sun 01/11/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.392 [GMT -6:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated)
FW: McAfee Personal Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VirusScan\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\McAfee\MPF\MPFSrv.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\PROGRA~1\McAfee\VirusScan\mcsysmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\AOL\1123918995\ee\AOLHostManager.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Common Files\AOL\1123918995\ee\AOLServiceHost.exe
C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\AOL\1123918995\ee\AOLServiceHost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Laura Simpson\Desktop\dds(2).scr

============== Pseudo HJT Report ===============

uStart Page = https://pioneerweb.grinnell.edu/webapps/portal/frameset.jsp
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://www.dell4me.com/myway
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: N/A: {4d25f926-b9fe-4682-bf72-8ab8210d6d75} - c:\program files\mywaysa\srchasde\1.bin\deSrcAs.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: : {4d25f921-b9fe-4682-bf72-8ab8210d6d75} - c:\program files\mywaysa\srchasde\1.bin\deSrcAs.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - No File
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_08\bin\ssv.dll
BHO: AOL Toolbar Launcher: {7c554162-8cb7-45a4-b8f4-8ea1c75885f9} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\siteadvisor\mcieplg.dll
BHO: {B56A7D7D-6927-48C8-A975-17DF180C71AC} - No File
BHO: {dee7f812-0ac2-403c-b77f-093cb82360cf} - No File
BHO: {e1c76260-a38f-d878-ac39-fcea6bb5729a} - c:\windows\system32\slr.dll
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\siteadvisor\mcieplg.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: &Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: &Research: {ff059e31-cc5a-4e2e-bf3b-96e929d65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [AIM] c:\program files\aim\aim.exe -cnetwait.odl
uRun: [49425361697739923021088246253581] c:\program files\a360\av360.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [HostManager] c:\program files\common files\aol\1123918995\ee\AOLHostManager.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.5.0_08\bin\jusched.exe"
mRun: [spywareguard] c:\program files\spyware guard 2008\spywareguard.exe
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [IntelWireless] c:\program files\intel\wireless\bin\ifrmewrk.exe /tf Intel PROSet/Wireless
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [BCROReminder] c:\program files\bytecrusher\registryoptimax\BCRO.exe -rem
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [McENUI] c:\progra~1\mcafee\mhn\McENUI.exe /hide
dRun: [Winupd] c:\windows\system32\zod32.exe
dRunOnce: [winndata] c:\windows\system32\zod32.exe
uExplorerRun: [windatea] c:\windows\system32\zod32.exe
mExplorerRun: [winnet] c:\windows\system32\zod32.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\clean access agent.lnk - c:\program files\cisco systems\clean access agent\CCAAgentLauncher.exe
IE: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-us\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {3369AF0D-62E9-4bda-8103-B4C75499B578} - {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\siteadvisor\McIEPlg.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: afcfbfdaddbbcbca - c:\windows\system32\afcfbfdaddbbcbca.dll
Notify: igfxcui - igfxsrvc.dll
Notify: IntelWireless - c:\program files\intel\wireless\bin\LgNotify.dll
SSODL: winup - c:\windows\system32\zod32.exe - No File
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Notification Packages = scecli c:\windows\system32\honayoto.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\lauras~1\applic~1\mozilla\firefox\profiles\pkj0fm5n.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - www.google.com
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.cookie.p3plevel", 1); // 0=low, 1=medium, 2=high, 3=custom
c:\program files\mozilla firefox\greprefs\all.js - pref("network.enablePad", false); // Allow client to do proxy autodiscovery
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.default", "chrome://branding/content/searchconfig.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.custom", "chrome://branding/content/searchconfig.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("signon.prefillForms", true);

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-6-27 207656]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2008-12-22 8944]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-12-22 55024]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\virusscan\mcsysmon.exe [2009-1-11 605512]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-1-11 79240]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-1-11 35240]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-1-11 40488]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-12-22 7408]
R4 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-9-10 611664]
R4 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-1-11 206112]
R4 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-1-11 358736]
R4 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\virusscan\mcshield.exe [2009-1-11 144704]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-7-26 29744]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-1-11 34152]

=============== Created Last 30 ================

2009-01-11 08:17 <DIR> --d----- c:\windows\system32\NtmsData
2009-01-11 07:58 5,983 a------- c:\windows\system32\Config.MPF
2009-01-11 07:43 79,240 a------- c:\windows\system32\drivers\mfeavfk.sys
2009-01-11 07:43 40,488 a------- c:\windows\system32\drivers\mfesmfk.sys
2009-01-11 07:43 35,240 a------- c:\windows\system32\drivers\mfebopk.sys
2009-01-11 07:43 120,136 a------- c:\windows\system32\drivers\Mpfp.sys
2009-01-11 07:41 <DIR> --d----- c:\program files\common files\McAfee
2009-01-11 07:41 <DIR> --d----- c:\program files\McAfee.com
2009-01-11 07:41 <DIR> --d----- c:\program files\McAfee
2009-01-11 07:33 34,152 a------- c:\windows\system32\drivers\mferkdk.sys
2009-01-11 07:26 <DIR> --d----- c:\windows\system32\appmgmt
2009-01-11 00:50 313,873 -------- c:\windows\system32\765ad7cc895b7018a72052d448381ab0.TMP
2009-01-11 00:46 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2009-01-11 00:46 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-01-11 00:46 <DIR> --d----- c:\docume~1\lauras~1\applic~1\SUPERAntiSpyware.com
2009-01-10 23:00 120 ---sh--- c:\windows\system32\anagefal.ini
2009-01-10 22:23 161,792 a------- c:\windows\SWREG.exe
2009-01-10 22:23 98,816 a------- c:\windows\sed.exe
2009-01-10 22:22 389,120 a------- c:\windows\system32\CF786.exe
2009-01-10 22:22 389,120 a------- c:\windows\system32\CF783.exe
2009-01-10 05:59 1,213,740 ---sh--- c:\windows\system32\upizatul.ini
2009-01-06 23:12 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-01-06 23:12 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-01-06 22:52 <DIR> --d----- c:\program files\DellSupport
2009-01-06 21:31 313,873 -------- c:\windows\system32\eef1c5c2bb49fd93f94e39fa001c6d89.TMP
2009-01-06 21:31 313,873 -------- c:\windows\system32\785a615e7f24f94be58ce248eafd6eee.TMP
2009-01-06 21:25 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-01-06 21:24 23,804,784 a------- C:\aaw2008.exe
2009-01-06 20:03 120 ---sh--- c:\windows\system32\aheyuhip.ini
2009-01-04 22:50 1,277,193 ---sh--- c:\windows\system32\egijiroh.ini
2008-12-15 01:37 <DIR> --d----- c:\program files\A360

==================== Find3M ====================

2008-12-23 10:20 63,197 a--sh--- c:\windows\system32\wayojebe.dll
2008-12-22 00:29 95,025 a--sh--- c:\windows\system32\vumehijo.dll
2008-12-21 12:29 87,202 a--sh--- c:\windows\system32\jesinubi.dll
2008-12-21 12:29 97,547 a--sh--- c:\windows\system32\durahapo.dll
2008-12-21 00:29 85,228 -------- c:\windows\system32\leluselo.dll
2008-12-21 00:28 96,832 a--sh--- c:\windows\system32\kobaboji.dll
2008-12-17 00:47 96,906 a--sh--- c:\windows\system32\ruyawumo.dll
2008-12-16 23:47 97,061 a--sh--- c:\windows\system32\zajoliwi.dll
2008-10-24 05:21 455,296 -------- c:\windows\system32\dllcache\mrxsmb.sys
2008-10-16 14:13 1,809,944 a------- c:\windows\system32\dllcache\wuaueng.dll
2008-10-16 14:13 202,776 a------- c:\windows\system32\dllcache\wuweb.dll
2008-10-16 14:12 323,608 a------- c:\windows\system32\dllcache\wucltui.dll
2008-10-16 14:12 561,688 a------- c:\windows\system32\dllcache\wuapi.dll
2008-10-16 14:09 92,696 a------- c:\windows\system32\dllcache\cdm.dll
2008-10-16 14:09 51,224 a------- c:\windows\system32\dllcache\wuauclt.exe
2008-10-16 14:08 34,328 a------- c:\windows\system32\dllcache\wups.dll
2008-10-16 14:06 268,648 a------- c:\windows\system32\mucltui.dll
2008-10-16 14:06 208,744 a------- c:\windows\system32\muweb.dll
2008-10-15 10:34 337,408 -------- c:\windows\system32\dllcache\netapi32.dll
2006-07-08 21:05 0 a------- c:\docume~1\lauras~1\applic~1\internaldb41.dat
2008-09-23 10:20 95,232 a--sh--- c:\windows\system32\bihinoga.dll
2008-09-16 23:47 41,984 a--sh--- c:\windows\system32\moluveha.dll

============= FINISH: 14:29:16.89 ===============

Attached Files



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#2 Hoov

Hoov

  • Malware Response Team
  • 3,519 posts
  • OFFLINE
  •  
  • Location:Mikado Michigan
  • Local time:11:13 AM

Posted 25 January 2009 - 04:30 PM

Howdy, my name is Hoov, and I will be helping you with your dilemma. Sorry it took so long to get you help.


Please make sure you watch this thread for responses. If you click the options tab at the top of your first post, you can select to track this thread.

Here is what I am asking you to do during the repair of your computer

*Tell me everything that you have done, if anything, to try and fix this problem.

*Please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

*Follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go. Don't install anything, even other programs that have nothing to do with security or malware, it could cause things to change, and I would never know it.

*Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

*Stick with me to the end. My aim is to fix your problems, and give you the tools and knowledge to keep this from happening again.

Now onto trying to fix your computer.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

If you have a router, then when the computer is restarting, unhook the router from the internet, then do a reset of the router, and then when the computer and router are back up, make sure you change the default password with a strong password. If you have just an external modem, just unplug the power from it, wait 2 minutes, then plug it back in.
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Tilting at windmills hurts you more than the windmills.
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#3 lees5953

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Posted 25 January 2009 - 05:30 PM

Thanks for your response. My daughter took her computer back to college with her. I did download MBAM and ran it. That seemed to fix the problem. Thanks again.

#4 Hoov

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Posted 25 January 2009 - 07:23 PM

You are welcome.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
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