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Can't delete Trojan need help


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#1 Brian Jones

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Posted 11 January 2009 - 01:42 PM

My computer had some virus's I got rid of some things using various advice found on this website, but I still show two files that MalWareByte's is detecting and says that it deletes, but continues to detect. I am unsure how to proceed at this point to clean the computer up. The comp is a Dell running XP and has Avast antivuris. We have ran Ad-aware, ATF cleaner, and SUPER AntiSpyware none of them have been able to rid the computer of everything. Below is the log from MalWareByte's. Any help would be greatly appreciated. Thanks



Malwarebytes' Anti-Malware 1.32
Database version: 1631
Windows 5.1.2600 Service Pack 3

1/10/2009 6:18:26 PM
mbam-log-2009-01-10 (18-18-26).txt

Scan type: Quick Scan
Objects scanned: 54138
Time elapsed: 3 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\userinit.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\userinit.exe -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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#2 rigel

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Posted 11 January 2009 - 03:18 PM

Hi Brian

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Brian Jones

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Posted 11 January 2009 - 09:11 PM

OK I ran it, and it looks like it deleted one Trojan file. Here is the report


SDFix: Version 1.240
Run by Alana on Sun 01/11/2009 at 19:57

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\WINDOWS\search_res.txt - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-11 20:04:14
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Real\\RealPlayer\\realplay.exe"="C:\\Program Files\\Real\\RealPlayer\\realplay.exe:*:Disabled:RealPlayer"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Wed 22 Oct 2008 949,072 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\advcheck.dll"
Mon 15 Sep 2008 1,562,960 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDHelper.dll"
Mon 28 Jan 2008 1,404,240 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDUpdate.exe"
Mon 28 Jan 2008 5,146,448 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
Tue 16 Sep 2008 1,833,296 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
Wed 22 Oct 2008 962,896 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\Tools.dll"
Mon 22 Oct 2007 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Mon 12 Feb 2007 3,096,576 A..H. --- "C:\Documents and Settings\Alana\Application Data\U3\temp\Launchpad Removal.exe"

Finished!

#4 rigel

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Posted 11 January 2009 - 10:25 PM

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Brian Jones

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Posted 12 January 2009 - 08:38 AM

Alright I ran through that scan and here is what we got now.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/11/2009 at 11:48 PM

Application Version : 4.24.1004

Core Rules Database Version : 3700
Trace Rules Database Version: 1680

Scan type : Complete Scan
Total Scan Time : 01:40:48

Memory items scanned : 169
Memory threats detected : 0
Registry items scanned : 6020
Registry threats detected : 0
File items scanned : 66269
File threats detected : 0

#6 rigel

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Posted 12 January 2009 - 08:46 AM

0's are good to see :thumbsup: Let's continue ...

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.


Then update and rerun Malwarebytes. Post a fresh log.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 Brian Jones

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Posted 12 January 2009 - 11:41 PM

Alright we are still finding some, but it seems like some progress is certainly being made. Here is the F-Secure scan report followed by the MalWare log.

Scanning Report
Monday, January 12, 2009 20:32:49 - 21:26:27

Computer name: COMPUTER
Scanning type: Scan system for malware, rootkits
Target: C:\
Result: 4 malware found
TrackingCookie.2o7 (spyware)

* System

W32/Zlob.gen123 (virus)

* C:\WINDOWS\SYSTEM32\AGENT.OMZ.FIX.EXE (Submitted)
* C:\PROGRAM FILES\MOZILLA FIREFOX\SMITFRAUDFIX\AGENT.OMZ.FIX.EXE (Submitted)
* C:\DOCUMENTS AND SETTINGS\ALANA\DESKTOP\SMITFRAUDFIX\AGENT.OMZ.FIX.EXE (Submitted)

Statistics
Scanned:

* Files: 27058
* System: 3271
* Not scanned: 10

Actions:

* Disinfected: 0
* Renamed: 0
* Deleted: 0
* None: 4
* Submitted: 3

Files not scanned:

* C:\PAGEFILE.SYS
* C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
* C:\WINDOWS\SYSTEM32\CONFIG\SAM
* C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
* C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
* C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM
* C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\NORTON\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NORTON\COMMON CLIENT\_LCK\_AVPAPP_{BB639333-810A-4BF8-85F5-C537857F55FC}0
* C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\NORTON\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NORTON\COMMON CLIENT\_LCK\_ISDATAPR_{E8EFD4CD-DE52-4444-9511-EFF3B158724B}0
* C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\NORTON\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NORTON\COMMON CLIENT\_LCK\_ISDATAPR_{FF9AC67A-E394-46AE-B150-B3365343F166}G
* C:\DOCUMENTS AND SETTINGS\ALANA\LOCAL SETTINGS\TEMP\ETILQS_FDZL7YAS2UCGHF5HKDVC

Options
Scanning engines:

* F-Secure USS: 2.40.0
* F-Secure Hydra: 2.8.8110, 2009-01-13
* F-Secure AVP: 7.0.171, 2009-01-12
* F-Secure Pegasus: 1.20.0, 2008-11-17
* F-Secure Blacklight: 0.0.0

Scanning options:

* Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB LNK WSF {* PDF ZL? XML ZIP XXX ANI AVB BAT CMD JPG LSP MAP MHT MIF PHP POT SWF WMF NWS TAR
* Use Advanced heuristics

Copyright 1998-2007 Product support |Send virus sample to F-Secure
F-Secure assumes no responsibility for material created or published by third parties that F-Secure World Wide Web pages have a link to. Unless you have clearly stated otherwise, by submitting material to any of our servers, for example by E-mail or via our F-Secure's CGI E-mail, you agree that the material you make available may be published in the F-Secure World Wide Pages or hard-copy publications. You will reach F-Secure public web site by clicking on underlined links. While doing this, your access will be logged to our private access statistics with your domain name.This information will not be given to any third party. You agree not to take action against us in relation to material that you submit. Unless you have clearly stated otherwise, by submitting material you warrant that F-Secure may incorporate any concepts described in it in the F-Secure products/publications without liability.

----------------------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.32
Database version: 1631
Windows 5.1.2600 Service Pack 3

1/12/2009 10:40:49 PM
mbam-log-2009-01-12 (22-40-49).txt

Scan type: Quick Scan
Objects scanned: 54141
Time elapsed: 5 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 rigel

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Posted 13 January 2009 - 08:19 AM

Looks much better. FSecure found some SmitFraudFix files, so that is ok - false positives. How are things running now?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 Brian Jones

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Posted 13 January 2009 - 12:19 PM

Right after I ran the Fsecure the computer froze up and I had to do a manual shut down, but other than that it seems to be doing good. Thank you so much! I really appreciate all the help.

#10 rigel

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Posted 13 January 2009 - 12:57 PM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Safe surfing!

rigel

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 Brian Jones

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Posted 17 January 2009 - 10:05 AM

great and thanks again




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