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Internet Explorer spontaneously closes

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2 replies to this topic

#1 Dave Burrin

Dave Burrin

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Posted 11 January 2009 - 12:39 PM

Since the last round of Windows XP updates, my IE7 browser occasionaly shuts down when I open a new tab, or access a new tab via a link in an email.

Has anyone else had similar problems, or is it just me?

Can I do anything about it?

This is my first real query since joining in July, so apolgies if I am not following exactly the correct procedure.

Dave Burrin

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#2 molecul3


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Posted 13 January 2009 - 05:00 AM

Hi Dave,

I have also seen quite a few cases of this recently.
Can you please list down the updates that were installed?

Also, when it crashes, do you get any error message or it just closes explorer right down.
Can you check your event viewer and see if an entry was generated for the crash under Application?
Start > Run > type "eventvwr" without quotes and hit Enter.
Select Application and check if there was an entry for the time/date that it happened.

#3 Dave Burrin

Dave Burrin
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Posted 13 January 2009 - 01:45 PM

There is no warning, and no error message when this happens; Event Viewer shows nothing that coincides with this event. It happened once yesterday evening, and there are no red error messages shown at all for yesterday.

The list of updates I have recorded is as follows:
Installed Microsoft Hotfixes
Q954430 on 11.12.08
Windows Media Format 11 SDK
Windows Media Player 10
Windows Media Player 11
Windows Media Player 6.4
Windows Media Player
Windows XP
KB928090-IE7 on 16.2.07
KB929969 on 11.1.07
KB931768-IE7 on 9.5.07
KB933566-IE7 on 13.6.07
KB937143-IE7 on 15.8.07
KB938127-IE7 on 15.8.07
KB939653-IE7 on 10.10.07
KB942615-IE7 on 12.12.07
KB944533-IE7 on 13.2.08
KB947864-IE7 on 9.4.08
KB950759-IE7 on 11.6.08
KB953838-IE7 on 13.8.08
KB956390-IE7 on 16.10.08
KB958215-IE7 on 11.12.08
Windows XP
SP0 (continued)
KB960714-IE7 on 18.12.08
MSCOMPPACKV1 on 13.12.06 (Microsoft Compression Client Pack 1.0 for Windows XP)
KB936929[SP] on 8.6.08
KB938464 on 10.9.08
KB946648 on 13.8.08
KB950760 on 11.6.08
KB950762 on 11.6.08
KB950974 on 13.8.08
KB951066 on 13.8.08
KB951072-V2 on 13.8.08
KB951376 on 11.6.08
KB951376-V2 on 20.6.08
KB951698 on 11.6.08
KB951748 on 9.7.08
KB951978 on 9.7.08
KB952287 on 13.8.08
KB952954 on 13.8.08
KB953839 on 13.8.08
KB954211 on 16.10.08
KB954459 on 12.11.08
KB954600 on 11.12.08
KB955069 on 12.11.08
KB955839 on 12.12.08
KB956391 on 16.10.08
KB956802 on 12.12.08
KB956803 on 16.10.08
KB956841 on 16.10.08
KB957095 on 16.10.08
KB957097 on 12.11.08
KB958644 on 24.10.08

I hope it's in order to post this list, and that this gives some idea as to the problem.


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