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Security update stuck in installation


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#1 bonniebeau

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Posted 10 January 2009 - 08:29 PM

:trumpet: A security update to the MSXML 4.0 SP2 failed to install completely and is now "stuck" in the installation mode. :flowers: I tried to uninstall the entire software but I keep getting a message that an installation has not completed. Microsoft has a problem with this update and a Techie had me download to my Desktop the extraction tool msicuu2.exe . Install it from my Desktop onto the computer and remove the software. Click Start, All Programs, Windows Installer CleanUp, locate any MSXML software and remove it. My problem is, I cannot install this removal tool as I get a window stating "there is an installation in progress and new installation cannot be performed until the current installation is finished"- or words to that affect. A Techie has tried to take over my Desktop and try to complete the installation to the security update and then I could uninstall it and the entire MXL!!!! Anyone have any ideas how to get the security update to finish the installation so I can uninstall the entire SP? I'm a novice, so be gentle! :thumbsup:

Edited by boopme, 10 January 2009 - 09:02 PM.
cleaned tags for readability ~~boopme


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#2 garmanma

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Posted 11 January 2009 - 11:24 AM

Any error messages of any sort?

http://support.microsoft.com/kb/927978


# Different versions of MSXML are included with various Microsoft products, such as Windows, Internet Explorer, Microsoft Office, and Microsoft SQL Server, as well as some third-party products. You may be offered this update again if you install a new product or if you update a product that includes a different version of MSXML than the one that you already have. For more information about the different MSXML versions that are available or included with various Microsoft products or software updates, click the following article number to view the article in the Microsoft Knowledge Base:
269238 (http://support.microsoft.com/kb/269238/ ) List of Microsoft XML Parser (MSXML) versions
# Security update 927978 for MSXML 4.0, for MSXML 4.0 SP1, and for MSXML 4.0 SP2 does not support the complete removal of MSXML 4.0 because this version of MSXML is installed in side-by-side mode. To work around this issue, follow these steps:

1. Remove security update 927978 by using the Add or Remove Programs item in Control Panel.
2. Delete the MSXML4.dll file from the %SystemRoot%\System32 folder.
3. Repair the previous installation of MSXML 4.0 by using the Add or Remove Programs item in Control Panel.

The earlier versions of the Msxml4.dll and Msxml4r.dll files are restored to both the side-by-side folder and the %SystemRoot%\System32 folder.


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