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Computer reboots after saying windows is starting up


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8 replies to this topic

#1 UncleGrubby

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Posted 10 January 2009 - 04:06 PM

Last night I found a virus on my computer and ran Malwarebytes. I had run it before to sucessfully remove a problem I'd had. So it does its job and says I need to restart to complete the process.

I restart and go to bed while it's shutting down.

Well I come back today to find it's stuck in a loop where it will boot up to the point where it says "Windows is stating up" and then all of a sudden the computer just shuts off and restarts.

I have no idea what happened by my assumption is something important was corrupted. What can I do to fix my PC if I can't even get it to start up? Tried "Last known good configuration" but it didn't help at all so I decided to come here before doing anything else.

Thanks folks!

Edited by UncleGrubby, 10 January 2009 - 04:07 PM.


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#2 ePost

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Posted 10 January 2009 - 04:20 PM

Well, Avira Antivir's Boot Sector Repair Tool once fixed a similar problem for me but since we don't know exactly what this is, I think we should wait and see what other people say about it. Link below but wait for second opinions...

http://www.free-av.com/en/products/9/avira...epair_tool.html

#3 hamluis

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Posted 10 January 2009 - 05:26 PM

The system may still be infected...something could be damaged.

Have you tried booting into safe mode?

Louis

#4 UncleGrubby

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Posted 10 January 2009 - 05:35 PM

I haven't tried rebooting into safe mode because I don't know what I should do once I get that far.

#5 hamluis

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Posted 10 January 2009 - 05:47 PM

If you get into Windows...Start/Run...type chkdsk /r and hit Enter. Screen will come up saying that it cannot run command now, etc. and ask if you want chkdsk /r to run at next boot. Type Y and hit Enter or OK. Reboot the system.

If all that fails (or any part), then I suggest posting at BleepingComputer.com - Am I infected What do I do - http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

Louis

#6 lowtek_otc

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Posted 10 January 2009 - 05:48 PM

Well, Avira Antivir's Boot Sector Repair Tool once fixed a similar problem for me but since we don't know exactly what this is, I think we should wait and see what other people say about it. Link below but wait for second opinions...

http://www.free-av.com/en/products/9/avira...epair_tool.html


Agreed.
This would be the next step I would take.
Usually when a malware scanner causes a blue screen, I will run the avira rescue cd:

http://www.free-av.com/en/products/12/avir...cue_system.html

and 90% of the time it will remove the remnants that cause the issue.

Edited by lowtek_otc, 10 January 2009 - 05:49 PM.


#7 ePost

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Posted 10 January 2009 - 05:57 PM

You could also try running SUPERAntiSpyware in safe mode. First update the program. Then click Preferences. Click the Repairs tab. Mark "Enable Start Menu Run". Click Perform Repair.

Then mark "Reset Winlogon Shell". Click Perform repair.

After that open SUPERAntiSpyware's scan tab. Run a full scan - stay in safe mode. If it wants to reboot - let it.

Download link: http://www.superantispyware.com/

OBS: You may need to boot into "safe mode with network" in order to download the program. Then reboot into safe mode without network before running SUPERAntiSpyware.

Edited by ePost, 10 January 2009 - 06:09 PM.


#8 ePost

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Posted 10 January 2009 - 06:04 PM

Agreed.
This would be the next step I would take.
Usually when a malware scanner causes a blue screen, I will run the avira rescue cd:

http://www.free-av.com/en/products/12/avir...cue_system.html

and 90% of the time it will remove the remnants that cause the issue.

Yep. It's some fine tools they have there. But let's see what SUPERAntiSpyware can do first...

Edited by ePost, 10 January 2009 - 06:08 PM.


#9 Orange Blossom

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Posted 11 January 2009 - 12:21 AM

Hello UncleGrubby,

As you have now posted here: http://www.bleepingcomputer.com/forums/t/194193/computer-reboots-before-finishing-startup-cant-get-into-windows/ on this issue, I am closing this topic to avoid confusion.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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