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Can't connect to the internet using Windows XP


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#1 kfc

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Posted 10 January 2009 - 03:30 PM

For some reason I get the error Windows cannot connect to the internet using HTTP, HTTPS, or FTP. This is probably caused by firewall settings on this computer.

Check the firewall settings for the HTTP port (80), HTTPS port (443) and FTP port (21).

The computer does connect using AOL Internet explorer and AOL instant messenger. My guess is that they must use some other type of protocol to connect.

The computer is connected to a router. I have another computer and a printer connected that work just fine. My laptop and ipod also connect wireless with no problems.

I'd appreciate it if anyone has any thoughts on what I can do to fix this.

Thanks,
Ken

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#2 ePost

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Posted 10 January 2009 - 03:55 PM

You wouldn't happen to have SUPERAntiSpyware indtalled? If so: open it. Click the Preferences button. Click the Repair tab. About way down the scroll: mark the Repair broken Network Connection option (WinSock LSP Chain). Click Perform repair. Reboot.

#3 kfc

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Posted 10 January 2009 - 04:19 PM

I don't have anything like that installed.

#4 ePost

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Posted 10 January 2009 - 04:22 PM

Here you have the download link. It is one of the worlds best anti-malware programs and you should keep it: http://www.superantispyware.com/

Edited by ePost, 10 January 2009 - 04:23 PM.


#5 caghan

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Posted 10 January 2009 - 07:46 PM

disable your firewall temporarily and see if that works.

#6 kfc

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Posted 10 January 2009 - 10:33 PM

Downloaded the software and tried it. It didn't work. One thing that is interesting is that I booted XP in safe mode and Internet Explorer worked. Thoughts anyone?

Ken

#7 kfc

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Posted 10 January 2009 - 10:35 PM

I tried disabling my firewall and that did not work. One thing that I tried that worked was to boot XP up in safe mode with Networking. Internet Explorer connected to the internet no problem then. However when I boot it up normally it gets the same error.

Thoughts anyone?

Ken

#8 Jim50

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Posted 10 January 2009 - 11:27 PM

Double check your TCP/IP settings. If it is set to dynamic allocation there is not much you can do while in this panel. You may want to statically assign the ip address, gateway, and DNS settings. Also, open up your browser and check your LAN settings that you do appropriately have the proxy server box checked or not.

#9 kfc

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Posted 11 January 2009 - 05:56 AM

Thanks for everyone's suggestions. I finally got it working. I found out that Norton Internet security was running. I didn't realize that it was as I didn't see it in the applications list. However when I looked at running processes in the Task Manager I noticed that it was running. It's an older version that I never got upgraded so I removed it. Once I did that everything started working find.

Ken

#10 AtomicRoo

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Posted 16 May 2009 - 01:58 AM

Hi, I am trying to fix this same problem on a friends Windows XP Pro SP3 system.

The problem occured after a piece of crap Spy/Malware program got onto the computer
called "AntivirusPro" many probably heard of this and it's variations before.

I succesfully talked them through removing the "virus" and the computer is running fine now
no more "Antivirus Pro" popups and false reports.

Problem is they are now having the same connection issues with the same message

"Windows cannot connect to the internet using HTTP, HTTPS or FTP. This is probably caused by firewall settings on this computer. Check the firewall settings for the HTTP port (80), HTTPS port(443) and FTP port (21)"

when you try using IE7 or 8 and Firefox and use windows diagnose connection wizard.
WHich I will add, won't restore the connection even though it seems to know what the problem
is, nor does it make recommendations except that it's firewall related.

THe comp only uses XP's built in firewall, disabled it, problem still occurs., when you go into
the list of programs that are enabled or blocked, there is a similar message about programs
being blocked, and again no obvious solutions presented.

Gone in to the TCP/IP settings for the connection, Settings seems fine in there with the default
"Obtain an IP address automatically" tab checked as it's always been.

The computer doesn't have Norton's installed, so that's not the issue, I've looked all over
the net for an answer and while many seem to have this problem, I am yet to find a simple
easy to understand solution, many say they fixed it, but don't explain how. Have the same issue
but come to a different solution e.g "Uninstalled nortons" that doesn't apply.

Only common factor is it seems a result of this malware hijacker program. Though many don't
state it's from this, guess because most get it from porn or illegal sites :thumbsup:
lol

So as other programs work and browsers won't. It's gotta be related to certain settings I guess.
As IE, FF and Yahoo messenger won't connect, but Windows Live Messenger will.

If anyone can help me out here it'd be great, as the virus is gone I don't needn help with that
please remember that the computer cannot connect to the net, so they are unable to download
"anti malware super scrubber spy remover 2009" type of programs not that they will
help with this issue. Just pointing this out so we can avoid wasting time on that part of things
and just focus on the network issue.

I have looked at some peoples fixes of "read this guide by my ISP" which also don't work,
basically using the old "turn off modem for 15 minutes and get assigned new IP" trick.

And System Restore is not an option as all previous restore points fail to work after this AVP
program got into the system.

For such a common problem I'm amazed at the lack of solutions for it, as every guide
I have come across so far only explains how to remove the trouble causing software
not how to undo the damage it's caused. Be nice if those who have fixed it explained exactly how, not just "I fixed it bye bye!!!"

Any help here would be greatly appreciated.

The software that caused this goes under a variety of names and the associated files also
change with each revision, it can be AntiVirus Pro, Antivirus Pro 2009, and Internet Antivirus Pro, amongst others.

#11 Computanator

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Posted 31 May 2009 - 07:10 PM

Well, I don't know if every situation will be the same as this, but here's what I found. After removing AVPro on a clients machine using the usual tricks, Malwarebytes, CCCleaner, etc. I couldn't get online or even access other computers on my network. After much fooling around, running network diagnostics, releasing and trying to restore the computers IP address (I say trying because although it would boot up seemingly OK, repair ended up with "limited or no connectivity") and running winsockxpfix I decided to question the validity of the network card's drivers. Now, understand that this particular Anti-Virus parasite program is pretty sophisticated and doesn't like to let go, so I don't know exactly when or where the driver files for the network adapter were corrupted or erased but evidently they were and subsequent roll backs and reinstalls ended up no better. I downloaded from the manufacturers web site the complete driver install disk and used it to "Update Drivers" and upon doing so, I still couldn't get on the Internet, but my driver details looked much better!

OK, hang in there. What had changed was that I now could get online in safe mode with network configuration. I reasoned then that it wasn't the network card or even the basic winsock or network configuration that was at fault, but something that wasn't running in safe mode that was in regular mode! Naturally I suspected the firewall and disabled it. (Actually, I had done that about a dozen times up to then) Now that the network adapter was working, this time I would be able to connect, right? Wrong! Made no difference, but it HAD to be something blocking the connection.

Start digging through the logs again....this time I see something telling me that the ipfw_helper couldn't start. Well, if it says ip in it, I'm looking! First, to the Internet (on another computer), ipfw.exe seems to be a legit file, possibly an earlier firewall (fw?) file, apparently now replaced by a firewall file named ip6fw.sys. Search the registry. Found both of these files in the same place:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ip6fw (or ipfw).

They also existed the same way in every other control set. Not really hearing good things about this old (ipfw.exe) file and after searching "my computer" realizing that the actual file didn't exist on the broken computer or on any of the computers that I had that worked. (Neither did the reference to it in the working computer's registry) I decided to remove any reference to it using search under the registry editor to find it and actually delete the key(s). Of course I did a registry backup and set a restore point first. I suppose I could have gone looking for a copy of the ipfw.exe file and put it in the system32 directory, but I figured if it wasn't in ANY of the computers I had, nor was any reference to it on the working ones made in the registry, I would go the delete keys route.

There were actually two keys and their subs I deleted from each ControlSet. ipfw and ip_fw They were both on either side of ip6fw which I left alone.

That did it. No errors, no problems going online, firewall works fine, etc. Why did a reference in the registry to a non-existent file cause the computer's networking capabilities to not work? Who knows, Gates maybe? The bottom line is that removing everything having to do with that missing file (files?) did work and I for one am really happy that that project is over!

Good Luck!

#12 pagaramiguel

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Posted 02 December 2009 - 12:18 PM

Hi, I am trying to fix this same problem on a friends Windows XP Pro SP3 system.

The problem occured after a piece of crap Spy/Malware program got onto the computer
called "AntivirusPro" many probably heard of this and it's variations before.

I succesfully talked them through removing the "virus" and the computer is running fine now
no more "Antivirus Pro" popups and false reports.

Problem is they are now having the same connection issues with the same message

"Windows cannot connect to the internet using HTTP, HTTPS or FTP. This is probably caused by firewall settings on this computer. Check the firewall settings for the HTTP port (80), HTTPS port(443) and FTP port (21)"

when you try using IE7 or 8 and Firefox and use windows diagnose connection wizard.
WHich I will add, won't restore the connection even though it seems to know what the problem
is, nor does it make recommendations except that it's firewall related.

THe comp only uses XP's built in firewall, disabled it, problem still occurs., when you go into
the list of programs that are enabled or blocked, there is a similar message about programs
being blocked, and again no obvious solutions presented.

Gone in to the TCP/IP settings for the connection, Settings seems fine in there with the default
"Obtain an IP address automatically" tab checked as it's always been.

The computer doesn't have Norton's installed, so that's not the issue, I've looked all over
the net for an answer and while many seem to have this problem, I am yet to find a simple
easy to understand solution, many say they fixed it, but don't explain how. Have the same issue
but come to a different solution e.g "Uninstalled nortons" that doesn't apply.

Only common factor is it seems a result of this malware hijacker program. Though many don't
state it's from this, guess because most get it from porn or illegal sites :thumbsup:
lol

So as other programs work and browsers won't. It's gotta be related to certain settings I guess.
As IE, FF and Yahoo messenger won't connect, but Windows Live Messenger will.

If anyone can help me out here it'd be great, as the virus is gone I don't needn help with that
please remember that the computer cannot connect to the net, so they are unable to download
"anti malware super scrubber spy remover 2009" type of programs not that they will
help with this issue. Just pointing this out so we can avoid wasting time on that part of things
and just focus on the network issue.

I have looked at some peoples fixes of "read this guide by my ISP" which also don't work,
basically using the old "turn off modem for 15 minutes and get assigned new IP" trick.

And System Restore is not an option as all previous restore points fail to work after this AVP
program got into the system.

For such a common problem I'm amazed at the lack of solutions for it, as every guide
I have come across so far only explains how to remove the trouble causing software
not how to undo the damage it's caused. Be nice if those who have fixed it explained exactly how, not just "I fixed it bye bye!!!"

Any help here would be greatly appreciated.

The software that caused this goes under a variety of names and the associated files also
change with each revision, it can be AntiVirus Pro, Antivirus Pro 2009, and Internet Antivirus Pro, amongst others.



hey, i got the same problem, have u found the solution yet? I would appreciate if u could tell me hpw u did it.. tnx!

Edited by pagaramiguel, 02 December 2009 - 12:18 PM.


#13 TINTINCR1

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Posted 11 December 2009 - 12:00 AM

Easy solution

After removing all malware, try these:

Open Internet Options, Connections tab, click "Lan Settings" button,
deselect all. " Only Bypass proxy server for local addresses" shoul be selected

OK It should be good now




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