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TDSS Virus – begging, pleading,


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#1 burntrash

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Posted 10 January 2009 - 01:57 PM

I am running an HP computer with Vista
I was getting that nasty ~tmpe.exe error, which seems to be the result of a nasy virus that appears as TDSS.

It started about 3 days ago, when the machine would just suddenly “pop”, I got the blue screen of death and then a reboot.

I have already run malwarebyte several times.
It finds the infections, which are 2 registry keys – both with tdss at the end
I remove them, but when I reboot they appear again.
I saw the sdfix.exe solution, but it does not work with Vista.
I also deleted the tdsssery.sys driver - and that also keeps reappearing.

Anyone out there care to help this sad and lonely virus victim back to life?

Thank you in advance.

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#2 quietman7

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Posted 10 January 2009 - 03:45 PM

IMPORTANT NOTE: TDSS[random characters.***] is related to a nasty variant of the TDSSSERV rootkit component. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, please do the following.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Please download Dr.Web CureIt & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, just ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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#3 burntrash

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Posted 10 January 2009 - 03:53 PM

Thanks quietman7. I just finished a 1/2 hour run (training for my first marathon at age 50) and it cleared my head of all the computer madness, so I will dive into your instructions with a fresh and perky oulook! :thumbsup:

I'll keep you posted.

#4 burntrash

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Posted 10 January 2009 - 08:32 PM

First, the instructions you posted had 2 missing pieces.
I present them to help future victims.

(1) You sais to unplug from the internet, but the instructions say to send files to you, which is not possible without plugging into the internet unless you have more than one computer to transfer files (whcih I did). Not sure how to solve that one for folks with just one computer. Seems they have to take the risk of plugging into the internet.

(2) With Dr. Web, once the scan was done I had a choice to cure or delete the viruses they found after I copied the log. The instructions did not say what to do, so I deleted them.

So anyway.....

Here is the Dr. Web log. Thank you very much for taking the time to assist me.
I greatly appreciate it.

SDFixtom.exe\SDFix\apps\Process.exe;C:\Documents and Settings\Tom\Desktop\SDFixtom.exe;Tool.Prockill;;
SDFixtom.exe;C:\Documents and Settings\Tom\Desktop;Archive contains infected objects;Moved.;
SDFixtom.exe\SDFix\apps\Process.exe;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\SDFixtom.exe;Tool.Prockill;;
SDFixtom.exe;C:\Documents and Settings\Tom\DoctorWeb\Quarantine;Archive contains infected objects;Moved.;
uninst.exe\data003;C:\Program Files\Common Files\aol\acs\uninst.exe;Trojan.StartPage.21845;;
uninst.exe;C:\Program Files\Common Files\aol\acs;Archive contains infected objects;Moved.;
acslaeu.exe\data003;C:\Program Files\Common Files\aol\Backup\ACS\Current\EU\acslaeu.exe;Trojan.StartPage.21845;;
acslaeu.exe;C:\Program Files\Common Files\aol\Backup\ACS\Current\EU;Archive contains infected objects;Moved.;
acscore.exe\data003;C:\Program Files\Common Files\aol\Backup\ACS\Current\Suite\comps\acscore.exe;Trojan.StartPage.21845;;
data057\data003;C:\Program Files\Common Files\aol\Backup\ACS\Current\Suite\comps\acscore.exe\data057;Trojan.StartPage.21845;;
data057;C:\Program Files\Common Files\aol\Backup\ACS\Current\Suite\comps\acscore.exe;Archive contains infected objects;;
acscore.exe;C:\Program Files\Common Files\aol\Backup\ACS\Current\Suite\comps;Archive contains infected objects;Moved.;
acslaeu.exe\data003;C:\Program Files\Common Files\aol\Backup\ACS\Current\Suite\comps\acslaeu.exe;Trojan.StartPage.21845;;
acslaeu.exe;C:\Program Files\Common Files\aol\Backup\ACS\Current\Suite\comps;Archive contains infected objects;Moved.;
acslang.exe\data003;C:\Program Files\Common Files\aol\Backup\ACS\Current\Suite\comps\acslang.exe;Trojan.StartPage.21845;;
acslang.exe;C:\Program Files\Common Files\aol\Backup\ACS\Current\Suite\comps;Archive contains infected objects;Moved.;
acsnet.exe\data003;C:\Program Files\Common Files\aol\Backup\ACS\Current\Suite\comps\acsnet.exe;Trojan.StartPage.21845;;
acsnet.exe;C:\Program Files\Common Files\aol\Backup\ACS\Current\Suite\comps;Archive contains infected objects;Moved.;
acslang.exe\data003;C:\Program Files\Common Files\aol\Backup\ACS\Current\US\acslang.exe;Trojan.StartPage.21845;;
acslang.exe;C:\Program Files\Common Files\aol\Backup\ACS\Current\US;Archive contains infected objects;Moved.;
SlgClientServicesRedists.exe\data002;C:\Program Files\HP Games\Cake Mania\SlgClientServicesRedists.exe;Adware.SpywareStorm;;
SlgClientServicesRedists.exe;C:\Program Files\HP Games\Cake Mania;Archive contains infected objects;Moved.;
Setup.exe\data053;C:\Program Files\Online Services\Netscape_ca\Setup.exe;Trojan.MulDrop.origin;;
Setup.exe;C:\Program Files\Online Services\Netscape_ca;Archive contains infected objects;Moved.;
Process.exe;C:\SDFix\apps;Tool.Prockill;;
data032\data002;D:\hp\Apps\APP30241\src\install\games\cakemania-setup.exe\data032;Adware.SpywareStorm;;
data032;D:\hp\Apps\APP30241\src\install\games\cakemania-setup.exe;Archive contains infected objects;;
cakemania-setup.exe;D:\hp\Apps\APP30241\src\install\games;Archive contains infected objects;Moved.;

#5 quietman7

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Posted 11 January 2009 - 12:12 AM

Now rescan again with MBAM but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database updates through the program's interface (preferable way) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#6 burntrash

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Posted 11 January 2009 - 05:18 AM

I could not update MBAM. I kept getting a message saying it could not connect to the internet.
My internet conneciton was fine, and I went to another computer and was able to update mbam

I am running the full scan anyway, but thought this might be an issue you would need to know about.

I will post the results when it is done.

Thanks again.

#7 burntrash

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Posted 11 January 2009 - 05:48 AM

The machine crashed about 5 minutes into running the mbam in normal mode.
I am going to redo the ATf and Dr. Web per your first instructions, re-post the results and await further instructions.

#8 quietman7

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Posted 11 January 2009 - 09:26 AM

Scanning with MBAM in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a Direct Disk Access (DDA) driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Doing a safe mode scan should only be done when a regular mode scan fails.

If you cannot use or complete a scan in normal mode, then try performing a Quick Scan in "Safe Mode". After reboot, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#9 burntrash

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Posted 11 January 2009 - 09:52 AM

I will run mbam in Safe Mode first, since running in normal mode won;t work because the computer reboots.
I will post the log when it is done.

Below is the log I got when I reran Dr. Web.
Looks like the only stuff it found were items already in quaratine.

acscore.exe\data003;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\acscore.exe;Trojan.StartPage.21845;;
data057\data003;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\acscore.exe\data057;Trojan.StartPage.21845;;
data057;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\acscore.exe;Archive contains infected objects;;
acscore.exe;C:\Documents and Settings\Tom\DoctorWeb\Quarantine;Archive contains infected objects;Moved.;
acslaeu.exe\data003;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\acslaeu.exe;Trojan.StartPage.21845;;
acslaeu.exe;C:\Documents and Settings\Tom\DoctorWeb\Quarantine;Archive contains infected objects;Moved.;
acslaeu0.exe\data003;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\acslaeu0.exe;Trojan.StartPage.21845;;
acslaeu0.exe;C:\Documents and Settings\Tom\DoctorWeb\Quarantine;Archive contains infected objects;Moved.;
acslang.exe\data003;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\acslang.exe;Trojan.StartPage.21845;;
acslang.exe;C:\Documents and Settings\Tom\DoctorWeb\Quarantine;Archive contains infected objects;Moved.;
acslang0.exe\data003;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\acslang0.exe;Trojan.StartPage.21845;;
acslang0.exe;C:\Documents and Settings\Tom\DoctorWeb\Quarantine;Archive contains infected objects;Moved.;
acsnet.exe\data003;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\acsnet.exe;Trojan.StartPage.21845;;
acsnet.exe;C:\Documents and Settings\Tom\DoctorWeb\Quarantine;Archive contains infected objects;Moved.;
data032\data002;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\cakemania-setup.exe\data032;Adware.SpywareStorm;;
data032;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\cakemania-setup.exe;Archive contains infected objects;;
cakemania-setup.exe;C:\Documents and Settings\Tom\DoctorWeb\Quarantine;Archive contains infected objects;Moved.;
SDFixto0.exe\SDFix\apps\Process.exe;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\SDFixto0.exe;Tool.Prockill;;
SDFixto0.exe;C:\Documents and Settings\Tom\DoctorWeb\Quarantine;Archive contains infected objects;Moved.;
Setup.exe\data053;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\Setup.exe;Trojan.MulDrop.origin;;
Setup.exe;C:\Documents and Settings\Tom\DoctorWeb\Quarantine;Archive contains infected objects;Moved.;
SlgClientServicesRedists.exe\data002;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\SlgClientServicesRedists.exe;Adware.SpywareStorm;;
SlgClientServicesRedists.exe;C:\Documents and Settings\Tom\DoctorWeb\Quarantine;Archive contains infected objects;Moved.;
uninst.exe\data003;C:\Documents and Settings\Tom\DoctorWeb\Quarantine\uninst.exe;Trojan.StartPage.21845;;
uninst.exe;C:\Documents and Settings\Tom\DoctorWeb\Quarantine;Archive contains infected objects;Moved.;

#10 burntrash

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Posted 11 January 2009 - 10:36 AM

I ran mbam in Safe Mode and posted the log below.
Should I try to run it in Normal Mode again? I suspect it will just crash again, but you never know.

Malwarebytes' Anti-Malware 1.32
Database version: 1638
Windows 6.0.6001 Service Pack 1

1/11/2009 10:30:29 AM
mbam-log-2009-01-11 (10-30-29).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 239826
Time elapsed: 37 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 burntrash

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Posted 11 January 2009 - 11:12 AM

Quietman 7,

I pondered a bit more, and I am going to just wipe out the hard drive and do a do-over.
I have a backup of all the data files, so I should be OK.

1 question - is it possible my data files (Excel, Word, pictures, et.c) are infected, which means I will have the same exact problem even after wiping out my hard drive?

#12 quietman7

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Posted 11 January 2009 - 11:34 AM

That's the decision I would have made if this were my system.

Some types of malware can result in a system so badly damaged that a Repair Install will NOT help!. Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format will not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Starting over by wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action.

In case you need help with this, please review:These links include step-by-step instructions with screenshots:Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

Don't forget you will have to go to Microsoft Update and apply all Windows security patches after reformatting.
Also see How to keep your Windows XP activation after clean install.

Note: If your using an IBM, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore".

If you need additional assistance with reformatting, you can start a new topic in the Windows XP Home and Professional forum.
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#13 burntrash

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Posted 11 January 2009 - 11:37 AM

Thanks. I was going to get Vista, not XP. Do you have similar links to those?

#14 quietman7

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Posted 11 January 2009 - 11:49 AM

Windows Vista Clean Install
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#15 burntrash

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Posted 11 January 2009 - 01:02 PM

Dear quietman7,

Thank you very much for your guidance. I greatly apreciate your taking the time to assist me.




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