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upgrade to SP1 causing no startup

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#1 wtody


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Posted 10 January 2009 - 01:36 AM

I'm new to the forum and am looking for assistance in resolving this issue with vista. I have a Dell XPS 410, I recently tried to update to SP1 and now am not able to boot up. I have tried a system restore from the Vista CD that came with my system but it did not resolve the issue. When the computer is started, the screen goes black with a single line of code. It seems to be file names of possible startup .dll's? It gets to the following line and just hangs.

!!0XC0190036!! 2992/69221 blackbox.dll

I hope someone can assist in this issue

Thank you

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#2 garmanma


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Posted 11 January 2009 - 05:51 PM

blackbox.dll is a module associated with Microsoft® DRM from Microsoft

More than likely that file has become corrupt. Read this thread in it's entirety
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why won't my laptop work?

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#3 gerrym452


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Posted 23 March 2010 - 12:49 PM

Hi there, Im having problems with vista, i just downloaded auto updates and one of them was SP1 then my laptop decided to crash, so when i boot up i get a black screen and the program detais scrolling up and then stops at error 0xc0190036 and it says its AVGIDSErHr.sys, i can get to the command prompt but need a walk through to sort this problem as the disc doesnt work and neither does the startup repair or system restore, i have even tried re-formatting the hard drive but nothing what am i doing wrong, please i need your help :huh:

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